Arctos Connectivity issue- 11/26/2024 at 1:58pm CT

[wellerjes]

Please complete to the best of your ability.

Unplanned Outage

• Date and time (please add time zone from which you are reporting) outage discovered:
• Describe the outage (Arctos down or only some part not working?):

Planned Outage

• Date and time outage will begin:
• Expected duration of outage:
• Reason for outage:
• Expected behavior during and after the outage:

Communication before/during outage

• Pin this issue
• Banner updated @mkoo
• Email sent to AWG
• Tweet @lin-fred (@mkoo backup)

Communication after outage

• Unpin this issue
• Banner updated @mkoo
• Email sent to AWG
• Tweet @lin-fred (@mkoo backup)
• Close this issue when above are complete

[lin-fred]

Yeah it's down for me too

[dustymc]

Definitely not down, what are the symptoms you're experiencing?

[mkoo]

Fine in California!
Do you have any errors?

[lin-fred]

It was just spinning in the browser. Didn't get an error.

It is fine for me now

Edit: famous last words

[cjconroy]

I saw it getting slower and slower and then just spinning. I currently cannot get to arctos. Just spinning.

[lin-fred]

Edit: deleted screenshot because it was so big, but it said 500 server error

[acdoll]

Not working for us in Denver: 503 Service Not Available

[campmlc]

I'm getting 503 error as well, after slow spinning and no response.

[wellerjes]

Same; when I first posted the issue it was just spinning. Came back up. but was very slow. Now I'm getting the 503 error.

[mkoo]

server errors-- (is it those sql queries this morning?) can you give Arctos a kick in the pants please @dustymc

[dustymc]

I've rebooted but waiting for some database things to clear before bringing the front end back up. I will do that as soon as I safely can.

[lin-fred]

Thanks Dusty!

[dustymc]

Arctos is now available.

[acdoll]

Thanks @dustymc !!!