Family view error #5625

ChurchCRMBugReport · 2021-01-03T17:05:42Z

When viewing a Family i get the error

Slim Application Error

It is also showing when saving a family

Collected Value Title	Data
Page Name	/FamilyEditor.php?FamilyID=1
Screen Size	812x375
Window Size	640x375
Page Size	2076x375
Platform Information	Linux s223.webhostingserver.nl 3.10.0-962.3.2.lve1.5.32.el6h.x86_64 #1 SMP Fri Feb 28 08:22:57 EST 2020 x86_64
PHP Version	7.4.11
SQL Version	5.5.5-10.4.17-MariaDB-log-cll-lve
ChurchCRM Version	4.3.1
Reporting Browser	Mozilla/5.0 (iPhone; CPU iPhone OS 14_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0 EdgiOS/45.11.11 Mobile/15E148 Safari/605.1.15
Prerequisite Status	All Prerequisites met
Integrity check status	{"status":"success"}
Apache Modules	mod_rewrite,mod_mime,mod_headers,mod_expires,mod_auth_basic

MrClever · 2021-01-05T03:46:41Z

This is often a problem with the saturation of the SQL connection pool (#4522 #5171) which we believe is intermittently triggered by background jobs running when pages load. We're working toward splitting the background jobs out of the UI workflow (see #5231) but that hasn't been implemented yet.

In the meantime, if you check your /path/to/ChurchCRM/logs log files, you can confirm this hypothesis by looking for entries like this:

MySQL Error: 'User **yourDBuser** already has more than 'max_user_connections' active connections' [] {"url":"/api/background/timerjobs"

zuwhan · 2021-01-10T06:41:34Z

I also see the same error. This is my log:

[09-Jan-2021 22:32:09 America/Los_Angeles] Slim Application Error:
Type: Error
Message: Call to a member function getValue() on null
File: /home/nloc/newlifeoasis.org/churchcrm/ChurchCRM/model/ChurchCRM/User.php
Line: 316
Trace: #0 /home/nloc/newlifeoasis.org/churchcrm/v2/templates/people/family-view.php(476): ChurchCRM\User->isShowPledges()
#1 /home/nloc/newlifeoasis.org/churchcrm/vendor/slim/php-view/src/PhpRenderer.php(203): include('/home/nloc/newl...')
#2 /home/nloc/newlifeoasis.org/churchcrm/vendor/slim/php-view/src/PhpRenderer.php(184): Slim\Views\PhpRenderer->protectedIncludeScope('templates/peopl...', Array)
#3 /home/nloc/newlifeoasis.org/churchcrm/vendor/slim/php-view/src/PhpRenderer.php(153): Slim\Views\PhpRenderer->fetchTemplate('family-view.php', Array)
#4 /home/nloc/newlifeoasis.org/churchcrm/vendor/slim/php-view/src/PhpRenderer.php(54): Slim\Views\PhpRenderer->fetch('family-view.php', Array, true)
#5 /home/nloc/newlifeoasis.org/churchcrm/v2/routes/family.php(110): Slim\Views\PhpRenderer->render(Object(Slim\Http\Response), 'family-view.php', Array)
#6 [internal function]: viewFamily(Object(Slim\Http\Request), Object(Slim\Http\Response), Array)
#7 /home/nloc/newlifeoasis.org/churchcrm/vendor/slim/slim/Slim/Handlers/Strategies/RequestResponse.php(40): call_user_func('viewFamily', Object(Slim\Http\Request), Object(Slim\Http\Response), Array)
#8 /home/nloc/newlifeoasis.org/churchcrm/vendor/slim/slim/Slim/Route.php(281): Slim\Handlers\Strategies\RequestResponse->__invoke('viewFamily', Object(Slim\Http\Request), Object(Slim\Http\Response), Array)
#9 /home/nloc/newlifeoasis.org/churchcrm/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(117): Slim\Route->__invoke(Object(Slim\Http\Request), Object(Slim\Http\Response))
#10 /home/nloc/newlifeoasis.org/churchcrm/vendor/slim/slim/Slim/Route.php(268): Slim\Route->callMiddlewareStack(Object(Slim\Http\Request), Object(Slim\Http\Response))
#11 /home/nloc/newlifeoasis.org/churchcrm/vendor/slim/slim/Slim/App.php(503): Slim\Route->run(Object(Slim\Http\Request), Object(Slim\Http\Response))
#12 /home/nloc/newlifeoasis.org/churchcrm/ChurchCRM/Slim/Middleware/VersionMiddleware.php(13): Slim\App->__invoke(Object(Slim\Http\Request), Object(Slim\Http\Response))
#13 [internal function]: ChurchCRM\Slim\Middleware\VersionMiddleware->__invoke(Object(Slim\Http\Request), Object(Slim\Http\Response), Object(Slim\App))
#14 /home/nloc/newlifeoasis.org/churchcrm/vendor/slim/slim/Slim/DeferredCallable.php(57): call_user_func_array(Object(ChurchCRM\Slim\Middleware\VersionMiddleware), Array)
#15 [internal function]: Slim\DeferredCallable->__invoke(Object(Slim\Http\Request), Object(Slim\Http\Response), Object(Slim\App))
#16 /home/nloc/newlifeoasis.org/churchcrm/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(70): call_user_func(Object(Slim\DeferredCallable), Object(Slim\Http\Request), Object(Slim\Http\Response), Object(Slim\App))
#17 /home/nloc/newlifeoasis.org/churchcrm/ChurchCRM/Slim/Middleware/AuthMiddleware.php(34): Slim\App->Slim{closure}(Object(Slim\Http\Request), Object(Slim\Http\Response))
#18 [internal function]: ChurchCRM\Slim\Middleware\AuthMiddleware->__invoke(Object(Slim\Http\Request), Object(Slim\Http\Response), Object(Closure))
#19 /home/nloc/newlifeoasis.org/churchcrm/vendor/slim/slim/Slim/DeferredCallable.php(57): call_user_func_array(Object(ChurchCRM\Slim\Middleware\AuthMiddleware), Array)
#20 [internal function]: Slim\DeferredCallable->__invoke(Object(Slim\Http\Request), Object(Slim\Http\Response), Object(Closure))
#21 /home/nloc/newlifeoasis.org/churchcrm/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(70): call_user_func(Object(Slim\DeferredCallable), Object(Slim\Http\Request), Object(Slim\Http\Response), Object(Closure))
#22 /home/nloc/newlifeoasis.org/churchcrm/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(117): Slim\App->Slim{closure}(Object(Slim\Http\Request), Object(Slim\Http\Response))
#23 /home/nloc/newlifeoasis.org/churchcrm/vendor/slim/slim/Slim/App.php(392): Slim\App->callMiddlewareStack(Object(Slim\Http\Request), Object(Slim\Http\Response))
#24 /home/nloc/newlifeoasis.org/churchcrm/vendor/slim/slim/Slim/App.php(297): Slim\App->process(Object(Slim\Http\Request), Object(Slim\Http\Response))
#25 /home/nloc/newlifeoasis.org/churchcrm/v2/index.php(48): Slim\App->run()
#26 {main}

shihkuang · 2021-01-25T07:47:59Z

we have the same error too. There is no saturation of the SQL connection error.

[21-Jan-2021 00:00:45 America/Vancouver] Slim Application Error:
Type: Error
Message: Call to a member function getValue() on null
File: /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/ChurchCRM/model/ChurchCRM/User.php
Line: 316
Trace: #0 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/v2/templates/people/family-view.php(476): ChurchCRM\User->isShowPledges()
#1 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/vendor/slim/php-view/src/PhpRenderer.php(203): include('/home/290143.cl...')
#2 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/vendor/slim/php-view/src/PhpRenderer.php(184): Slim\Views\PhpRenderer->protectedIncludeScope()
#3 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/vendor/slim/php-view/src/PhpRenderer.php(153): Slim\Views\PhpRenderer->fetchTemplate()
#4 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/vendor/slim/php-view/src/PhpRenderer.php(54): Slim\Views\PhpRenderer->fetch()
#5 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/v2/routes/family.php(110): Slim\Views\PhpRenderer->render()
#6 [internal function]: viewFamily()
#7 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/vendor/slim/slim/Slim/Handlers/Strategies/RequestResponse.php(40): call_user_func()
#8 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/vendor/slim/slim/Slim/Route.php(281): Slim\Handlers\Strategies\RequestResponse->__invoke()
#9 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(117): Slim\Route->__invoke()
#10 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/vendor/slim/slim/Slim/Route.php(268): Slim\Route->callMiddlewareStack()
#11 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/vendor/slim/slim/Slim/App.php(503): Slim\Route->run()
#12 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/ChurchCRM/Slim/Middleware/VersionMiddleware.php(13): Slim\App->__invoke()
#13 [internal function]: ChurchCRM\Slim\Middleware\VersionMiddleware->__invoke()
#14 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/vendor/slim/slim/Slim/DeferredCallable.php(57): call_user_func_array()
#15 [internal function]: Slim\DeferredCallable->__invoke()
#16 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(70): call_user_func()
#17 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/ChurchCRM/Slim/Middleware/AuthMiddleware.php(34): Slim\App->Slim{closure}()
#18 [internal function]: ChurchCRM\Slim\Middleware\AuthMiddleware->__invoke()
#19 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/vendor/slim/slim/Slim/DeferredCallable.php(57): call_user_func_array()
#20 [internal function]: Slim\DeferredCallable->__invoke()
#21 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(70): call_user_func()
#22 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(117): Slim\App->Slim{closure}()
#23 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/vendor/slim/slim/Slim/App.php(392): Slim\App->callMiddlewareStack()
#24 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/vendor/slim/slim/Slim/App.php(297): Slim\App->process()
#25 /home/290143.cloudwaysapps.com/fvhrfkuejp/public_html/v2/index.php(48): Slim\App->run()
#26 {main}
View in rendered output by enabling the "displayErrorDetails" setting.

webnerdnick · 2021-02-02T21:52:46Z

Same here, new install on Centos 7.9.2009, with PHP 7.4
A grep of the logs folder for max_user connections doesn't yield anything, neither a grep of any other php or mysql log shows connection issues.

If there are other logs or specific debugging steps you want me to take, let me know.

[02-Feb-2021 16:44:45 America/New_York] Slim Application Error:
Type: Error
Message: Call to a member function getValue() on null
File: /var/www/crm.hopebaptistclearfield.org/html/churchcrm/ChurchCRM/model/ChurchCRM/User.php
Line: 316
Trace: #0 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/v2/templates/people/family-view.php(476): ChurchCRM\User->isShowPledges()
#1 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/vendor/slim/php-view/src/PhpRenderer.php(203): include('/var/www/crm.ho...')
#2 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/vendor/slim/php-view/src/PhpRenderer.php(184): Slim\Views\PhpRenderer->protectedIncludeScope()
#3 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/vendor/slim/php-view/src/PhpRenderer.php(153): Slim\Views\PhpRenderer->fetchTemplate()
#4 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/vendor/slim/php-view/src/PhpRenderer.php(54): Slim\Views\PhpRenderer->fetch()
#5 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/v2/routes/family.php(110): Slim\Views\PhpRenderer->render()
#6 [internal function]: viewFamily()
#7 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/vendor/slim/slim/Slim/Handlers/Strategies/RequestResponse.php(40): call_user_func()
#8 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/vendor/slim/slim/Slim/Route.php(281): Slim\Handlers\Strategies\RequestResponse->__invoke()
#9 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(117): Slim\Route->__invoke()
#10 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/vendor/slim/slim/Slim/Route.php(268): Slim\Route->callMiddlewareStack()
#11 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/vendor/slim/slim/Slim/App.php(503): Slim\Route->run()
#12 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/ChurchCRM/Slim/Middleware/VersionMiddleware.php(13): Slim\App->__invoke()
#13 [internal function]: ChurchCRM\Slim\Middleware\VersionMiddleware->__invoke()
#14 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/vendor/slim/slim/Slim/DeferredCallable.php(57): call_user_func_array()
#15 [internal function]: Slim\DeferredCallable->__invoke()
#16 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(70): call_user_func()
#17 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/ChurchCRM/Slim/Middleware/AuthMiddleware.php(34): Slim\App->Slim{closure}()
#18 [internal function]: ChurchCRM\Slim\Middleware\AuthMiddleware->__invoke()
#19 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/vendor/slim/slim/Slim/DeferredCallable.php(57): call_user_func_array()
#20 [internal function]: Slim\DeferredCallable->__invoke()
#21 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(70): call_user_func()
#22 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(117): Slim\App->Slim{closure}()
#23 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/vendor/slim/slim/Slim/App.php(392): Slim\App->callMiddlewareStack()
#24 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/vendor/slim/slim/Slim/App.php(297): Slim\App->process()
#25 /var/www/crm.hopebaptistclearfield.org/html/churchcrm/v2/index.php(48): Slim\App->run()
#26 {main}
View in rendered output by enabling the "displayErrorDetails" setting.

webnerdnick · 2021-02-02T22:16:08Z

I actually researched this a little- it was flagging on .churchcrm/ChurchCRM/model/ChurchCRM/User.php line 316, which was:
public function isShowPledges() { return $this->getSetting(UserSetting::FINANCE_SHOW_PLEDGES)->getValue() == "true"; }

I went into Admin->Edit General Settings->Enabled Features, and disabled Fiance, and retested, and the error resolved.

shihkuang · 2021-02-04T07:02:07Z

I actually researched this a little- it was flagging on .churchcrm/ChurchCRM/model/ChurchCRM/User.php line 316, which was:
public function isShowPledges() { return $this->getSetting(UserSetting::FINANCE_SHOW_PLEDGES)->getValue() == "true"; }

I went into Admin->Edit General Settings->Enabled Features, and disabled Fiance, and retested, and the error resolved.

Thanks, it works for me too!

MrClever · 2021-02-05T01:20:06Z

I resolved the same thing on our production system too (but in reverse - was able to recreate the error if I enabled the Finance module). It shouldn't happen even with the Finance module enable though.

@crossan007 / @DawoudIO - I don't have much time to dig into this right now, but wondering if we should add a check for NULL in here somewhere? Trying to untagle the object model is a little beyond my mental capacity right now but something like this in ChurchCRM/model/ChurchCRM/User.php:

public function isShowPledges() {
    $foo = $this->getSetting(UserSetting::FINANCE_SHOW_PLEDGES)->getValue();
    if ($foo is NULL) {
        $foo = FALSE;
    } else {
        $foo = TRUE;
    } 
    return $foo
}

(might need to adapt this, but the logic would need to be placed in other places where unexpected NULLs could cause problems)

DawoudIO · 2021-02-16T18:28:24Z

Looks like this was a bug due to the refactor of the user settings, unsure why the data was not backfilled, I'll fix this in the next release.

ChurchCRMBugReport added the Web Report label Jan 3, 2021

DawoudIO added bug and removed Web Report labels Feb 16, 2021

DawoudIO added this to the 4.3.2 milestone Feb 16, 2021

DawoudIO self-assigned this Feb 16, 2021

DawoudIO closed this as completed in 99fbec1 Feb 16, 2021

DawoudIO mentioned this issue May 2, 2021

Families not opening #5687

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Family view error #5625

Family view error #5625

ChurchCRMBugReport commented Jan 3, 2021

MrClever commented Jan 5, 2021

zuwhan commented Jan 10, 2021

shihkuang commented Jan 25, 2021

webnerdnick commented Feb 2, 2021

webnerdnick commented Feb 2, 2021

shihkuang commented Feb 4, 2021

MrClever commented Feb 5, 2021 •

edited

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DawoudIO commented Feb 16, 2021

Family view error #5625

Family view error #5625

Comments

ChurchCRMBugReport commented Jan 3, 2021

MrClever commented Jan 5, 2021

zuwhan commented Jan 10, 2021

shihkuang commented Jan 25, 2021

webnerdnick commented Feb 2, 2021

webnerdnick commented Feb 2, 2021

shihkuang commented Feb 4, 2021

MrClever commented Feb 5, 2021 • edited Loading

DawoudIO commented Feb 16, 2021

MrClever commented Feb 5, 2021 •

edited

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