diff --git a/cg/meta/orders/utils.py b/cg/meta/orders/utils.py
index 2663271610..57265103f0 100644
--- a/cg/meta/orders/utils.py
+++ b/cg/meta/orders/utils.py
@@ -1,3 +1,4 @@
+from cg.clients.freshdesk.constants import Status
 from cg.models.orders.constants import OrderType
 from cg.services.orders.constants import ORDER_TYPE_WORKFLOW_MAP
 from cg.services.orders.validation.models.case import Case
@@ -25,3 +26,20 @@ def get_ticket_tags(order: Order, order_type: OrderType) -> list[str]:
             tags.append("existing-data")
 
     return tags
+
+
+def contains_only_existing_samples(order: OrderWithCases) -> bool:
+    """Check if the order contains only existing samples"""
+
+    if order.enumerated_new_samples:
+        return False
+    return True
+
+
+def get_ticket_status(order: Order) -> Status:
+    """Get the ticket status based on the order"""
+
+    if isinstance(order, OrderWithCases):
+        if contains_only_existing_samples(order=order):
+            return Status.OPEN
+    return Status.PENDING
diff --git a/cg/services/orders/submitter/ticket_handler.py b/cg/services/orders/submitter/ticket_handler.py
index de32c739e4..0259fdfb4b 100644
--- a/cg/services/orders/submitter/ticket_handler.py
+++ b/cg/services/orders/submitter/ticket_handler.py
@@ -5,7 +5,7 @@
 
 from cg.clients.freshdesk.freshdesk_client import FreshdeskClient
 from cg.clients.freshdesk.models import TicketCreate, TicketResponse
-from cg.meta.orders.utils import get_ticket_tags
+from cg.meta.orders.utils import get_ticket_status, get_ticket_tags
 from cg.models.orders.constants import OrderType
 from cg.services.orders.constants import ORDER_TYPE_WORKFLOW_MAP
 from cg.services.orders.validation.models.order import Order
@@ -39,6 +39,7 @@ def create_ticket(
         )
 
         tags: list[str] = get_ticket_tags(order=order, order_type=order_type)
+        status: int = get_ticket_status(order=order)
 
         with TemporaryDirectory() as temp_dir:
             attachments: Path = self.create_attachment_file(order=order, temp_dir=temp_dir)
@@ -55,6 +56,7 @@ def create_ticket(
                     "cf_environment": self.env,
                 },
                 attachments=[],
+                status=status,
             )
             ticket_response: TicketResponse = self.client.create_ticket(
                 ticket=freshdesk_ticket, attachments=[attachments]
diff --git a/tests/fixture_plugins/orders_fixtures/order_fixtures.py b/tests/fixture_plugins/orders_fixtures/order_fixtures.py
index c92d1f15a3..95b98fa843 100644
--- a/tests/fixture_plugins/orders_fixtures/order_fixtures.py
+++ b/tests/fixture_plugins/orders_fixtures/order_fixtures.py
@@ -147,3 +147,13 @@ def mip_dna_order_with_existing_samples(mip_dna_order_to_submit: dict) -> MipDna
         ExistingSample(internal_id="ACC1234")
     )
     return mip_dna_order_with_existing_samples
+
+
+@pytest.fixture
+def mip_dna_order_with_only_existing_samples(mip_dna_order_to_submit: dict) -> MipDnaOrder:
+    """Returns a MIP DNA order containing only existing samples."""
+    mip_dna_order_to_submit["user_id"] = 1
+    mip_dna_order_with_only_existing_samples = MipDnaOrder.model_validate(mip_dna_order_to_submit)
+    for case in mip_dna_order_with_only_existing_samples.cases:
+        case.samples = [ExistingSample(internal_id="ACC1234")]
+    return mip_dna_order_with_only_existing_samples
diff --git a/tests/services/orders/submitter/test_order_submitter.py b/tests/services/orders/submitter/test_order_submitter.py
index a42292d9d9..3ff426d69d 100644
--- a/tests/services/orders/submitter/test_order_submitter.py
+++ b/tests/services/orders/submitter/test_order_submitter.py
@@ -3,9 +3,10 @@
 
 import pytest
 
+from cg.clients.freshdesk.constants import Status
 from cg.clients.freshdesk.models import TicketResponse
 from cg.exc import TicketCreationError
-from cg.meta.orders.utils import get_ticket_tags
+from cg.meta.orders.utils import get_ticket_status, get_ticket_tags
 from cg.models.orders.constants import OrderType
 from cg.services.orders.constants import ORDER_TYPE_WORKFLOW_MAP
 from cg.services.orders.storing.constants import MAF_ORDER_ID
@@ -206,3 +207,26 @@ def test_get_ticket_tags(
 
     # THEN the tags should be correct
     assert tags == expected_tags
+
+
+@pytest.mark.parametrize(
+    "order_fixture, expected_status",
+    [
+        ("mip_dna_order", Status.PENDING),
+        ("mip_dna_order_with_existing_samples", Status.PENDING),
+        ("mip_dna_order_with_only_existing_samples", Status.OPEN),
+    ],
+)
+def test_get_ticket_status(
+    request: pytest.FixtureRequest, order_fixture: str, expected_status: int
+):
+    """Test that the correct ticket status is returned based on the order samples."""
+
+    # GIVEN an order
+    order: Order = request.getfixturevalue(order_fixture)
+
+    # WHEN getting the ticket status
+    status = get_ticket_status(order=order)
+
+    # THEN the status should be correct
+    assert status == expected_status