Document content is not saved when it was just created #238

jakobroehrl · 2023-09-04T09:41:03Z

Maybe I found a bug. I only can reproduce it with Collabora Online - Built-in CODE Server (versions 23.5.301 and 23.5.202) but not with an AIO test installation or with collabora on docker.

Create a new document (name, table or document, MS office or Open Document does not matter)
write some text and close it
open it again, the file will be empty
write some text again and close it
open it again, the last text will be there

thomaselsaesser · 2023-09-05T15:46:06Z

I have the same effect. NC 27.0.2.1 and latest richdocument version. If i save the document with save as docx , docx has the data, but the odt has no data. Only by first open.
Regards
Thomas

mihail641 · 2023-09-15T13:45:59Z

I'm have same error. NC 27.0.2.1, richdocument 23.5.301. I'm write document after create about 4 hours. But nothing was saved!

enrixxel · 2023-10-17T14:59:58Z

same error here with nc 26.0.7 very annoying

PeteBo · 2023-12-10T17:28:40Z

I have the same issue with latest versions NC 27.1.4 and CODE 23.5.602 running on Ubuntu 22.04.3 PHP8.1

here is a snip of the coolwsd.log captured while creating a new odt file, writing a line of text ointo it, saving and closing it:

frk-03277-03277 2023-12-10 18:12:27.537906 +0100 [ forkit ] WRN  The systemplate directory [/tmp/.mount_CollabPx71Mb/] is read-only, and at least [/tmp/.mount_CollabPx71Mb//etc/passwd] is out-of-date. Will have to copy sysTemplate to jails. To restore optimal performance, make sure the files in [/tmp/.mount_CollabPx71Mb//etc] are up-to-date.| common/JailUtil.cpp:529
kit-409486-03277 2023-12-10 18:12:27.547947 +0100 [ kit_spare_030 ] WRN  Security warning: running without chroot jails is insecure.| kit/Kit.cpp:3045
frk-03277-03277 2023-12-10 18:12:27.573497 +0100 [ forkit ] WRN  The systemplate directory [/tmp/.mount_CollabPx71Mb/] is read-only, and at least [/tmp/.mount_CollabPx71Mb//etc/passwd] is out-of-date. Will have to copy sysTemplate to jails. To restore optimal performance, make sure the files in [/tmp/.mount_CollabPx71Mb//etc] are up-to-date.| common/JailUtil.cpp:529
frk-03277-03277 2023-12-10 18:12:27.580658 +0100 [ forkit ] WRN  The systemplate directory [/tmp/.mount_CollabPx71Mb/] is read-only, and at least [/tmp/.mount_CollabPx71Mb//etc/passwd] is out-of-date. Will have to copy sysTemplate to jails. To restore optimal performance, make sure the files in [/tmp/.mount_CollabPx71Mb//etc] are up-to-date.| common/JailUtil.cpp:529
kit-409492-03277 2023-12-10 18:12:27.581605 +0100 [ kit_spare_031 ] WRN  Security warning: running without chroot jails is insecure.| kit/Kit.cpp:3045
kit-409493-03277 2023-12-10 18:12:27.588474 +0100 [ kit_spare_032 ] WRN  Security warning: running without chroot jails is insecure.| kit/Kit.cpp:3045
frk-03277-03277 2023-12-10 18:12:42.299139 +0100 [ forkit ] WRN  The systemplate directory [/tmp/.mount_CollabPx71Mb/] is read-only, and at least [/tmp/.mount_CollabPx71Mb//etc/passwd] is out-of-date. Will have to copy sysTemplate to jails. To restore optimal performance, make sure the files in [/tmp/.mount_CollabPx71Mb//etc] are up-to-date.| common/JailUtil.cpp:529
kit-409643-03277 2023-12-10 18:12:42.306926 +0100 [ kit_spare_033 ] WRN  Security warning: running without chroot jails is insecure.| kit/Kit.cpp:3045
frk-03277-03277 2023-12-10 18:12:42.715867 +0100 [ forkit ] WRN  The systemplate directory [/tmp/.mount_CollabPx71Mb/] is read-only, and at least [/tmp/.mount_CollabPx71Mb//etc/passwd] is out-of-date. Will have to copy sysTemplate to jails. To restore optimal performance, make sure the files in [/tmp/.mount_CollabPx71Mb//etc] are up-to-date.| common/JailUtil.cpp:529
kit-409649-03277 2023-12-10 18:12:42.721791 +0100 [ kit_spare_034 ] WRN  Security warning: running without chroot jails is insecure.| kit/Kit.cpp:3045
wsd-03228-409648 2023-12-10 18:12:43.028829 +0100 [ docbroker_033 ] ERR  #-1: Serial mismatch 0 vs. 1| wsd/ProxyProtocol.cpp:168
wsd-03228-409648 2023-12-10 18:12:43.593975 +0100 [ docbroker_033 ] ERR  Expected to renamed the document [/tmp/coolwsd.39Djfdv2we/jails/3228-2d5d13ba/PhFtSnl2YNUZ0LWu/tmp/user/docs/PhFtSnl2YNUZ0LWu/SaveTest.odt.upload] after template-loading to [/tmp/coolwsd.39Djfdv2we/jails/3228-2d5d13ba/PhFtSnl2YNUZ0LWu/tmp/user/docs/PhFtSnl2YNUZ0LWu/SaveTest.odt.uploading] (ENOENT: No such file or directory)| wsd/DocumentBroker.cpp:1672
wsd-03228-409648 2023-12-10 18:13:08.293442 +0100 [ docbroker_033 ] ERR  #30: Read failed, have 0 buffered bytes (ECONNRESET: Connection reset by peer)| net/Socket.hpp:1139

after seeing the warnings and errors about the tmp folder i checked it's permissions and found this

root@vps1:~# ls -al /tmp/.mount_CollabPx71Mb
ls: cannot access '/tmp/.mount_CollabPx71Mb': Permission denied
root@vps1:~# ls -al /tmp
ls: cannot access '/tmp/.mount_CollabPx71Mb': Permission denied
total 4016
drwxrwxrwt 31 root          root            36864 Dec 10 18:20 .
drwxr-xr-x 20 root          root             4096 Dec  8 15:51 ..
drwx------  3 my-www-user   my-www-group     4096 Dec  7 15:50 coolwsd.39Djfdv2we
drwxrwxrwt  2 root          root             4096 Dec  7 15:47 .font-unix
drwxrwxrwt  2 root          root             4096 Dec  7 15:47 .ICE-unix
drwx------  2 my-www-user   my-www-group     4096 Dec  7 15:50 lu32773vvd.tmp
... more unrelated folders here ...
drwx------  2 my-www-user   my-www-group     4096 Dec  7 15:50 lu32773vvr.tmp
d?????????  ? ?             ?                   ?            ? .mount_CollabPx71Mb
-rw-------  1 my-www-user   my-www-group  3951456 Dec 10 14:10 nextcloud_photos_uLgnrK
... more unrelated folders here ...

i deactivated and removed Nextcloud Office App and CODE App but both tmp folders - coolwsd and .mount_Collab - remained
after a reboot both folders were gone
re-installed both apps again, same issue of not saving new files and new folders are there and the new .mount_Collab again with this wrong permissions

joshtrichards · 2023-12-19T15:56:42Z

@PeteBo Something is not conventional about your /tmp folder/mountpoint from the looks of it. What are you running your Ubuntu environment on and how is your /tmp mounted?

PeteBo · 2023-12-19T16:42:50Z

@joshtrichards /tmp itself is not a mountpoint on its own but lives inside /
But inside /tmp there is the Collabora_Online.AppImage mounted to /tmp/.mount_CollabyiK9Zz

~# mount |grep tmp
udev on /dev type devtmpfs (rw,nosuid,relatime,size=15362596k,nr_inodes=3840649,mode=755,inode64)
tmpfs on /run type tmpfs (rw,nosuid,nodev,noexec,relatime,size=3079836k,mode=755,inode64)
tmpfs on /dev/shm type tmpfs (rw,nosuid,nodev,inode64)
tmpfs on /run/lock type tmpfs (rw,nosuid,nodev,noexec,relatime,size=5120k,inode64)
Collabora_Online.AppImage on /tmp/.mount_CollabyiK9Zz type fuse.Collabora_Online.AppImage (ro,nosuid,nodev,relatime,user_id=1001,group_id=1001)
tmpfs on /run/user/0 type tmpfs (rw,nosuid,nodev,relatime,size=3079836k,nr_inodes=769959,mode=700,inode64)
tmpfs on /run/user/1001 type tmpfs (rw,nosuid,nodev,relatime,size=3079836k,nr_inodes=769959,mode=700,uid=1001,gid=1001,inode64)

joshtrichards · 2023-12-19T16:55:26Z

@PeteBo Oh, right. You're using FUSE so I presume you're not running the AppImage in Docker like the original reporter is (I think).

PeteBo · 2023-12-19T17:30:38Z

@joshtrichards Correct, I'm not using docker here. Nextcloud is installed right in the VPS and inside Nextcloud I use the CODE App for Collabore Office.

But hold short, the OP says he also has the issue with the built-in CODE and he further explains that he can NOT reproduce it with NC AIO Image or Collabora Docker.

jbofill · 2023-12-23T11:29:39Z

I have this issue in two servers, one runs NC 27.1.5 and the other one NC 28.0.1
Both have built-in CODE Server 23.5.604

If you don't want to lose any content when writing to a new file, you must exit the editor and reopen the file again.
Otherwise the initial content is lost.

with612 · 2024-01-03T13:40:07Z

Same issue here :
Collabora Online - Built-in CODE Server 23.5.604

used in NC 26.0.5

les-les · 2024-01-09T07:37:18Z

same issue with
NC 28.0.1
and collabora 23.05.2.2 91c166d

bugspencor · 2024-01-15T10:49:17Z

same issue here

Ubuntu 22.04 (followed example installation document https://docs.nextcloud.com/server/latest/admin_manual/installation/example_ubuntu.html)
Nextcloud 27.1.5
Built-In Code Server 23.5.702
Nextcloud Office 8.2.4

egypcio · 2024-01-20T19:37:59Z

+1

operating system

Debian 12.4 (bookworm), 6.1.0-17-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.69-1 (2023-12-30) x86_64 GNU/Linux

libfontconfig1:amd64 2.14.1-4
libfuse2:amd64 2.9.9-6+b1
nginx 1.22.1-9
php8.3 8.3.2-1+0-20240120.16+debian12-1.gbpb43448
php8.3-fpm 8.3.2-1+0-20240120.16+debian12-1.gbpb43448

any hardening applied to php.ini was removed while troubleshooting;

cleared disabled_functions
memory_limit set to 768M was kept the same

while testing, played around a bit with fuse's settings

uid=33(www-data) gid=33(www-data) groups=33(www-data),114(ssl-cert),1005(fuse)

$ grep -Ev '^#|^$' /etc/fuse.conf 
user_allow_other
mount_max = 800

might not even be related, but just in case: kernel.unprivileged_userns_clone = 1 (debian's default config)

nextcloud

version "28.0.1.1", standalone running in a virtual machine; using built-in collaboraonline.

"richdocuments": {
      "external_apps": "",
      "public_wopi_url": "https://nextcloud.localdomain",
      "types": "prevent_group_restriction",
      "canonical_webroot": "",
      "enabled": "yes",
      "disable_certificate_verification": "",
      "installed_version": "8.3.1",
      "wopi_url": "https://nextcloud.localdomain/apps/richdocumentscode/proxy.php?req="
    },
    "richdocumentscode": {
      "types": "",
      "enabled": "yes",
      "installed_version": "23.5.702"
    },

coolwsd.log

Collabora_Online.AppImage (sha256, and version hash)

sha256 = 7e134bbe1e06fb6e904842002effc2eea57fbcfa1fce1026b3053b1ed62fe9fa
version-hash = f76e08a

# mount | grep -i colla
Collabora_Online.AppImage on /tmp/.mount_CollabKfWVfQ type fuse.Collabora_Online.AppImage (ro,nosuid,nodev,relatime,user_id=33,group_id=33)

tmp_dir (ini_get('upload_tmp_dir'))

# ls -laish /tmp/
ls: cannot access '/tmp/.mount_CollabKfWVfQ': Permission denied
total 4.0K
   1    0 drwxrwxrwt 29 root     root      580 Jan 20 19:02 .
   2 4.0K drwxr-xr-x 19 root     root     4.0K Jan 20 17:58 ..
1028    0 drwx------  3 www-data www-data   80 Jan 20 18:49 coolwsd.eaTrYTdix0
   5    0 drwxrwxrwt  2 root     root       40 Jan 20 18:02 .font-unix
   3    0 drwxrwxrwt  2 root     root       40 Jan 20 18:02 .ICE-unix
1095    0 drwx------  2 www-data www-data   40 Jan 20 18:49 lu65121oke4.tmp
1101    0 drwx------  2 www-data www-data   40 Jan 20 18:49 lu65121oke5.tmp
1104    0 drwx------  2 www-data www-data   40 Jan 20 18:49 lu65121oke6.tmp
1107    0 drwx------  2 www-data www-data   40 Jan 20 18:49 lu65121oke7.tmp
1108    0 drwx------  2 www-data www-data   40 Jan 20 18:49 lu65121oke8.tmp
1111    0 drwx------  2 www-data www-data   40 Jan 20 18:49 lu65121oke9.tmp
1114    0 drwx------  2 www-data www-data   40 Jan 20 18:49 lu65121okea.tmp
1117    0 drwx------  2 www-data www-data   40 Jan 20 18:49 lu65121okeb.tmp
1120    0 drwx------  2 www-data www-data   40 Jan 20 18:49 lu65121okec.tmp
1123    0 drwx------  2 www-data www-data   40 Jan 20 18:49 lu65121oked.tmp
1126    0 drwx------  2 www-data www-data   40 Jan 20 18:49 lu65121okee.tmp
1127    0 drwx------  2 www-data www-data   40 Jan 20 18:49 lu65121okef.tmp
1130    0 drwx------  2 www-data www-data   40 Jan 20 18:49 lu65121okeg.tmp
1133    0 drwx------  2 www-data www-data   40 Jan 20 18:49 lu65121okeh.tmp
1136    0 drwx------  2 www-data www-data   40 Jan 20 18:49 lu65121okei.tmp
   ?    ? d?????????  ? ?        ?           ?            ? .mount_CollabKfWVfQ
 952    0 drwx------  2 vinicius vinicius   60 Jan 20 18:42 ssh-XXXXvkCSUP
  14    0 drwx------  3 root     root       60 Jan 20 18:02 systemd-private-f4ed05d5ece045dd81df53d31ed2e7eb-redis-server.service-9fgHeO
  12    0 drwx------  3 root     root       60 Jan 20 18:02 systemd-private-f4ed05d5ece045dd81df53d31ed2e7eb-systemd-logind.service-RBDpDL
   6    0 drwx------  3 root     root       60 Jan 20 18:02 systemd-private-f4ed05d5ece045dd81df53d31ed2e7eb-systemd-timesyncd.service-2DEJ07
  91    0 drwx------  2 vinicius vinicius   60 Jan 20 18:02 tmux-1000
   2    0 drwxrwxrwt  2 root     root       40 Jan 20 18:02 .X11-unix
   4    0 drwxrwxrwt  2 root     root       40 Jan 20 18:02 .XIM-unix

how to reproduce?

alternative 1

install the dependencies; do your thing and download the latest release of collabora ...
https://www.collaboraoffice.com/downloads/Collabora-Office-AppImage-Release/collabora-online-release-LATEST.AppImage
chmox u+x collabora-online-release-LATEST.AppImage
exec collabora-online-release-LATEST.AppImage
check .mount_CollabXXXXX under tmp_dir

alternative 2

install nextcloud with collabora (do not use the AIO solution for that)
try opening "an .odt file" on nextcloud
url would be like https://nextcloud.localdomain/apps/files/files/XXXXXX?dir=/dev_null&openfile=true
observe the following error on your browser:

Document loading failed
Failed to load Nextcloud Office - please try again later

screenshot

bugspencor · 2024-01-22T06:39:00Z

As a workaround installed CODE from the deb-packages. That solved the issue on my two Nextcloud instances.

egypcio · 2024-01-22T11:04:58Z

As a workaround installed CODE from the deb-packages. That solved the issue on my two Nextcloud instances.

funny that's exactly the move I had planned for today 😆
... and I do confirm that running it as standalone server worked for me as well.

packages

code-brand 23.05-27
coolwsd 23.05.7.5-1

one little thing to notice is that the collabora (richdocumentscode) got some code updates in the meantime; 2hours ago.

but what does worth mentioning is: by doing the standalone service, we no longer depend on the AppImage -- which may be the trouble maker for us (?)

voggur · 2024-02-07T10:23:57Z

I have the same problem.
installed: 27.1.4snap1
Built-in CODE Server: 23.5.705

wsd-06667-06721 2024-02-07 09:30:04.143416 +0000 [ remotefontconfig_poll ] ERR  Remote config server has response status code: 404 (Not Found)| wsd/COOLWSD.cpp:1382
kit-07093-06690 2024-02-07 09:30:08.510876 +0000 [ kit_spare_003 ] WRN  Security warning: running without chroot jails is insecure.| kit/Kit.cpp:3065
wsd-06667-07092 2024-02-07 09:30:08.775541 +0000 [ docbroker_002 ] ERR  #-1: Serial mismatch 0 vs. 1| wsd/ProxyProtocol.cpp:168
wsd-06667-07092 2024-02-07 09:30:09.122254 +0000 [ docbroker_002 ] ERR  Expected to renamed the document [/tmp/coolwsd.2no3MGZ4sE/jails/6667-eb1c389b/wNowlQmeVccstiag/tmp/user/docs/wNowlQmeVccstiag/TEST3-TEST3.odt.upload] after template-loading to [/tmp/coolwsd.2no3MGZ4sE/jails/6667-eb1c389b/wNowlQmeVccstiag/tmp/user/docs/wNowlQmeVccstiag/TEST3-TEST3.odt.uploading] (ENOENT: No such file or directory)| wsd/DocumentBroker.cpp:1694
wsd-06667-07092 2024-02-07 09:30:25.506408 +0000 [ docbroker_002 ] ERR  Cannot save because CanSave::NoWriteSession though NeedToSave::Yes_Modified. May have data loss, but must stop| wsd/DocumentBroker.cpp:2451
wsd-06667-07092 2024-02-07 09:30:25.527846 +0000 [ docbroker_002 ] ERR  #40: Read failed, have 0 buffered bytes (ECONNRESET: Connection reset by peer)| net/Socket.hpp:1137

dustbro · 2024-05-21T17:57:09Z

Same here.
Nextcloud 29.0.0
Ubuntu 22.04

I've tried with built in CODE server, as well as installing deb from source. Text added to a newly created document doesn't save. editing an existing document is the only way to save data.

hartsberger · 2024-05-22T10:39:35Z

Same here.
But noticed that it only affects documents, spreadsheets, and presentations.
When creating a new diagram (.odg) the file is saved correctly.

Ashod · 2024-06-05T08:00:10Z

Hi @dustbro, @hartsberger,

Certainly unexpected and worrying. Can both of you please provide the logs at trace level with a reproducer? (Needless to say, we can't reproduce the issue as described, so we need the logs to see what conditions cause it.)

For stand-alone installations, modify coolwsd.xml by setting the logging.level entry to trace, restart the service, reproduce the issue, copy the logs, compress, attach.

For CODE, run docker with sudo docker run -t -d -p 9980:9980 -e "extra_params=--o:logging.level=trace --o:logging.file[@enable]=false --o:logging.disabled_areas= " collabora/code (adjust the port as necessary), reproduce the issue, then find the name of the docker container using sudo docker container ls and then capture the logs as follows sudo docker logs <container name> > coolwsd.log, compress coolwsd.log, attach.

Thank you for your help!

joho1968 · 2024-06-05T11:10:33Z

Same issue here.

Ubuntu 22.04.LTS
Nextcloud 29.0.1
Nextcloud Office app 8.4.2
CODE 24.04.2.1 80a6f97
No docker, just a plain vanilla VPS

If I create a document and start writing, nothing is saved. If I re-open the document and add text, it is saved 🤔

EDIT

OK, so I played around some more with this, and the behavior differs depending on document templates, etc. I have no idea why.

I created a personal template called "Empty Document.odt", in my Templates folder in Nextcloud. Then I go to another folder, select to create a new document, give it a name, foo.odt, and select my "Empty Document" template. The file foo.odt is created, but no editor is started. The contents are correct. If I then click on foo.odt, the editor opens and changes are saved.

If I, however, create a system template by editing and saving it on my local Linux machine as whatever.ott and then upload that as a system template, and use it when creating a new document, it's created as before, and still no editor started. On the first edit of the created document, the contents from whatever.ott is there, but saving changes won't have any effect. The next time I open the document (2nd edit), changes are saved.

hartsberger · 2024-06-05T12:20:51Z

@Ashod,
we are using the Nextcloud "Built-in CODE Server" (App Store)
Can you tell me how to change the logging.level there?

But I can give you the messages I could find in /tmp/systemd-private-e3cff0cf9...bc8bd40-apache2.service-BflifT/tmp/coolwsd.lKV...uOv/coolwsd.log

Create new document "test_autosave.docx" in Nextcloud:

kit-1049852-1049852 2024-06-05 14:06:08.991377 +0200 [ kit_spare_016 ] WRN  Security warning: running without chroot jails is insecure.| kit/Kit.cpp:3046
wsd-2659978-1049850 2024-06-05 14:06:09.211605 +0200 [ docbroker_012 ] ERR  #-1: Serial mismatch 0 vs. 1| wsd/ProxyProtocol.cpp:168
wsd-2659978-2660020 2024-06-05 14:06:09.480083 +0200 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid URI request: [/browser/80a6f97/images/dark/lc_searchprev.svg].| wsd/FileServer.cpp:752
wsd-2659978-2660020 2024-06-05 14:06:09.484943 +0200 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid URI request: [/browser/80a6f97/images/dark/lc_searchnext.svg].| wsd/FileServer.cpp:752
wsd-2659978-2660020 2024-06-05 14:06:09.516395 +0200 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid URI request: [/browser/80a6f97/images/dark/lc_statetablecellmenu.svg].| wsd/FileServer.cpp:752
wsd-2659978-2660020 2024-06-05 14:06:09.516694 +0200 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid URI request: [/browser/80a6f97/images/dark/lc_prev.svg].| wsd/FileServer.cpp:752
wsd-2659978-2660020 2024-06-05 14:06:09.543917 +0200 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid URI request: [/browser/80a6f97/images/dark/lc_next.svg].| wsd/FileServer.cpp:752
wsd-2659978-2660020 2024-06-05 14:06:09.551583 +0200 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid URI request: [/browser/80a6f97/images/dark/lc_zoom.svg].| wsd/FileServer.cpp:752
wsd-2659978-2660020 2024-06-05 14:06:09.641410 +0200 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid URI request: [/browser/80a6f97/images/lc_statetablecellmenu.svg].| wsd/FileServer.cpp:752
wsd-2659978-2660020 2024-06-05 14:06:09.644855 +0200 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid URI request: [/browser/80a6f97/images/lc_zoom.svg].| wsd/FileServer.cpp:752
wsd-2659978-1049850 2024-06-05 14:06:09.902460 +0200 [ docbroker_012 ] ERR  Expected to renamed the document [/tmp/coolwsd.lKVdviRuOv/jails/2659978-6a6aa2e8/e4jdgoYlrIngZUxK/tmp/user/docs/wkEpgqmUEQ1SIbM1/test_autosave.docx.upload] after template-loading to [/tmp/coolwsd.lKVdviRuOv/jails/2659978-6a6aa2e8/e4jdgoYlrIngZUxK/tmp/user/docs/wkEpgqmUEQ1SIbM1/test_autosave.docx.uploading] (ENOENT: No such file or directory)| wsd/DocumentBroker.cpp:1839

--> I think the last line is the interesting one.

Type in some text.
Wait few seconds until the little dot from the save button disappears.

Close the document:

wsd-2659978-1049850 2024-06-05 14:07:47.347153 +0200 [ docbroker_012 ] ERR  #68: Read failed, have 0 buffered bytes (ECONNRESET: Connection reset by peer)| net/Socket.hpp:1146

Reopen the file and notice that it is empty:

kit-1051984-1051984 2024-06-05 14:08:30.167519 +0200 [ kit_spare_017 ] WRN  Security warning: running without chroot jails is insecure.| kit/Kit.cpp:3046
wsd-2659978-2660020 2024-06-05 14:08:30.460414 +0200 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid URI request: [/browser/80a6f97/images/dark/lc_searchprev.svg].| wsd/FileServer.cpp:752
wsd-2659978-2660020 2024-06-05 14:08:30.474537 +0200 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid URI request: [/browser/80a6f97/images/dark/lc_searchnext.svg].| wsd/FileServer.cpp:752
wsd-2659978-2660020 2024-06-05 14:08:30.554314 +0200 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid URI request: [/browser/80a6f97/images/dark/lc_statetablecellmenu.svg].| wsd/FileServer.cpp:752
wsd-2659978-2660020 2024-06-05 14:08:30.558035 +0200 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid URI request: [/browser/80a6f97/images/dark/lc_prev.svg].| wsd/FileServer.cpp:752
wsd-2659978-2660020 2024-06-05 14:08:30.558199 +0200 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid URI request: [/browser/80a6f97/images/dark/lc_next.svg].| wsd/FileServer.cpp:752
wsd-2659978-1051982 2024-06-05 14:08:30.575811 +0200 [ docbroker_013 ] ERR  #-1: Serial mismatch 0 vs. 1| wsd/ProxyProtocol.cpp:168
wsd-2659978-2660020 2024-06-05 14:08:30.592432 +0200 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid URI request: [/browser/80a6f97/images/dark/lc_zoom.svg].| wsd/FileServer.cpp:752
wsd-2659978-2660020 2024-06-05 14:08:30.609851 +0200 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid URI request: [/browser/80a6f97/images/lc_statetablecellmenu.svg].| wsd/FileServer.cpp:752
wsd-2659978-2660020 2024-06-05 14:08:30.613611 +0200 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid URI request: [/browser/80a6f97/images/lc_zoom.svg].| wsd/FileServer.cpp:752

Type in some text again.
Wait few seconds until the little dot from the save button disappears:

wsd-2659978-1051982 2024-06-05 14:09:30.605607 +0200 [ docbroker_013 ] WRN  ToClient-164bc: client not consuming tiles; stalled for 10 seconds: removed tracking for 8 on the fly tiles| wsd/ClientSession.cpp:2452

Close the document:

wsd-2659978-1051982 2024-06-05 14:09:49.054893 +0200 [ docbroker_013 ] ERR  #70: Read failed, have 0 buffered bytes (ECONNRESET: Connection reset by peer)| net/Socket.hpp:1146

Reopen the document again and notice that the text from the second try is still there.

dustbro · 2024-06-05T13:37:50Z

For stand-alone installations, modify coolwsd.xml by setting the logging.level entry to trace, restart the service, reproduce the issue, copy the logs, compress, attach.

log attached:

coolwsd.log

Also seeing an error in my apache log involving my reverse proxy:
[Wed Jun 05 13:04:27.045556 2024] [proxy_fcgi:error] [pid 848:tid 140626728044096] [client 192.168.1.238:56006] AH01071: Got error 'PHP message: PHP Warning: http_response_code(): Cannot set response code - headers already sent (output started at /var/www/nextcloud/apps/richdocumentscode/proxy.php:285) in /var/www/nextcloud/apps/richdocumentscode/proxy.php on line 292'
[Wed Jun 05 13:09:49.632812 2024] [proxy_fcgi:error] [pid 1864:tid 140626439935552] [client 192.168.1.238:42916] AH01071: Got error 'PHP message: richdocumentscode (proxy.php) error exit, PID: 2437, Message: No content in reply from coolwsd. Is SSL enabled in error ?; PHP message: PHP Warning: http_response_code(): Cannot set response code - headers already sent (output started at /var/www/nextcloud/apps/richdocumentscode/proxy.php:30) in /var/www/nextcloud/apps/richdocumentscode/proxy.php on line 34'

tobi-paul-helmut · 2024-06-20T13:09:31Z

Same Issue here. Additionally I observed the following:
After Document (xlsx) creation I waited a few minutes. The issue didn't occur. Maybe the cron job running every 5min. on my machine does something to repair the issue.

Latest Nextcloud stable release
Built-in CODE Server

timur-g · 2024-06-20T13:14:43Z

There is a fix in the upcoming Built-in CODE.

timar · 2024-06-21T11:18:43Z

Fixed in version 24.4.402.

dustbro · 2024-06-24T18:04:42Z

confirmed. Fix works here. thanks!

timur-g added the bug Something isn't working label Nov 14, 2023

This was referenced Feb 1, 2024

Warn if document is not saved when closing - Data loss nextcloud/richdocuments#3373

Closed

Collabora Update deletes contents of text files and tables #259

Closed

voggur mentioned this issue Feb 7, 2024

[Bug]: Office files are corrupted/emptied after some time nextcloud/richdocuments#3289

Open

8 tasks

joho1968 mentioned this issue Jun 5, 2024

create a new odt document - save and reopen -> document empty #271

Closed

timar closed this as completed Jun 21, 2024

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Document content is not saved when it was just created #238

Document content is not saved when it was just created #238

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Document content is not saved when it was just created #238

Document content is not saved when it was just created #238

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operating system

nextcloud

coolwsd.log

Collabora_Online.AppImage (sha256, and version hash)

tmp_dir (ini_get('upload_tmp_dir'))

how to reproduce?

screenshot

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