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+---
+title: Resolve Errors Adding a Bank Account
+description: Troubleshooting issues adding a business bank account in Expensify.
+---
+<div id="new-expensify" markdown="1">
+
+Expensify is required to verify the identity of the individual who is connecting a business bank account.
+
+**If you get a generic error message while uploading your ID, please go through the following steps:**
+1. Ensure you are using either Safari (on iPhone) or Chrome (on Android) as your web browser.
+2. Check your browser's permissions to make sure that the camera and microphone settings are set to "Allow"
+3. Clear your web cache for Safari (on iPhone) or Chrome (on Android).
+4. If using a corporate Wi-Fi network, confirm that your corporate firewall isn't blocking the website.
+5. Make sure no other apps are overlapping your screen, such as the Facebook Messenger bubble, while recording the video. 
+6. On iPhone, if using iOS version 15 or later, disable the Hide IP address feature in Safari.
+7. If possible, try these steps on another device
+8. If you have another phone available, try to follow these steps on that device
+
+If the issue persists, please contact your Account Manager or Concierge for further troubleshooting assistance.
+
+</div>