From 6db527bd55628dbe67a5648b7a5d4b6014dac19b Mon Sep 17 00:00:00 2001 From: maddylewis <38016013+maddylewis@users.noreply.github.com> Date: Fri, 3 May 2024 13:41:56 -0400 Subject: [PATCH] Create Unlock-a-Business-Bank-Account.md https://github.com/Expensify/Expensify/issues/386408#issuecomment-2048365919 --- .../Unlock-a-Business-Bank-Account.md | 29 +++++++++++++++++++ 1 file changed, 29 insertions(+) create mode 100644 docs/articles/new-expensify/expenses/Unlock-a-Business-Bank-Account.md diff --git a/docs/articles/new-expensify/expenses/Unlock-a-Business-Bank-Account.md b/docs/articles/new-expensify/expenses/Unlock-a-Business-Bank-Account.md new file mode 100644 index 000000000000..41ba96a2e2d0 --- /dev/null +++ b/docs/articles/new-expensify/expenses/Unlock-a-Business-Bank-Account.md @@ -0,0 +1,29 @@ +--- +title: Unlock a Business Bank Account +description: How to fix a locked Bank Account +--- +
+ +When you reimburse a report, you authorize Expensify to withdraw the funds from your account. If your bank rejects Expensify’s withdrawal request, your verified bank account is locked until the issue is resolved. + +Withdrawal requests can be rejected due to insufficient funds, or if the bank account has not been enabled for direct debit. + +## To request to unlock a bank account: +1. Go to **Settings > Workspaces > _Workspace Name_ > Bank account** and click **Fix** +2. This sends a request to our support team to review why the bank account was locked, who will send you a message outlining some next steps + +Unlocking a bank account can take several business days to process due to ACH processing times and clawback periods. + +**If you need to enable direct debits from your verified bank account, your bank will require the following details:** +- The ACH CompanyIDs (1270239450, 4270239450 and 2270239450) +- The ACH Originator Name (Expensify) + +**If using Expensify to process Bill payments, you'll also need to whitelist the ACH IDs from our partner [Stripe](https://support.stripe.com/questions/ach-direct-debit-company-ids-for-stripe?):** +- The ACH CompanyIDs (1800948598 and 4270465600) +- The ACH Originator Name (expensify.com) + +**If using Expensify to process international reimbursements from your USD bank account, you'll need to whitelist the ACH IDs from our payment partner CorPay:** +- The ACH CompanyIDs (1522304924 and 2522304924) +- The ACH Originator Name (Cambridge Global Payments) + +