[HOLD][$2000] Connect Bank Account- Infinite spinner or blank page for app appears after back online

[kbecciv]

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Action Performed:

1. Go to staging.new.expensify.com
2. Log i with expensifail account
3. Go to Setting - WS - Connect Bank Account
4. Go offline
5. Select Plaid option
6. Back online

Expected Result:

Infinite spinner or blank page for app is not appear after back online

Actual Result:

Infinite spinner or blank page for app appears after back online

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android / native
• Android / Chrome
• iOS / native
• iOS / Safari

Version Number: 1.2.55.0

Reproducible in staging?: Yes

Reproducible in production?: Yes

If this was caught during regression testing, add the test name, ID and link from TestRail:

Email or phone of affected tester (no customers):

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

Bug5899768_Screen_Recording_20230117_110044_Chrome.mp4

Bug5899768_Screen_Recording_20230117_112310_New_Expensify.mp4

Expensify/Expensify Issue URL:

Issue reported by: Applause - internal Team

Slack conversation:

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01225bad74fa616f9b
• Upwork Job ID: 1617347865539796992
• Last Price Increase: 2023-01-30

[melvin-bot]

Triggered auto assignment to @mateocole (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[mateocole]

Going to have an engineer look at this and judge priority

[danieldoglas]

This looks like something we can solve with external contributors. Adding External flag.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01225bad74fa616f9b

[melvin-bot]

Current assignee @mateocole is eligible for the External assigner, not assigning anyone new.

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @mananjadhav (External)

[melvin-bot]

Current assignee @danieldoglas is eligible for the External assigner, not assigning anyone new.

[s77rt]

Well at least the app won't let you continue if you are offline. Should we still fix this issue though?

[s77rt]

I can't reproduce on mWeb (Android / Chrome). It seems hard to reproduce reliably.

[dreamcoder75]

Hello In my opinion, If your team write the clean code, this problem can be easily solved.
Let' s discuss more detail requirements if you are interested in me.

[danieldoglas]

Well at least the app won't let you continue if you are offline. Should we still fix this issue though?

@s77rt Yes. If you regain access to the internet, the page should reload and show the component. We have offline checks to do that.

[danieldoglas]

Hello In my opinion, If your team write the clean code, this problem can be easily solved. Let's discuss more detail requirements if you are interested in me.

@devJesseNorris Please read our contributing guidelines if you want to contribute.

[richard-here]

I'm not able to reproduce issue this on Android Chrome.

[situchan]

This is not reproducible on all envs (dev/staging/production), all platforms.
Might have been fixed in #13236

[mananjadhav]

@kbecciv the version mentioned in the GH issue is v1.2.55.0, whereas the current version is v1.2.59-1. Can you please confirm if you're still able to reproduce this ?

[kbecciv]

@mananjadhav Checking, update you shortly

[kbecciv]

@mananjadhav Unable to reproduce the issue with build 1.2.60.0

Screen_Recording_20230127_102356_New.Expensify.mp4

Screen_Recording_20230127_102247_Chrome.mp4

[danieldoglas]

Leaving this on HOLD, let's test it once more and if it doesn't happen, let's close.

[danieldoglas]

@kbecciv Are you still unable to simulate this?

[kbecciv]

@danieldoglas Checking again, update you shortly.

[kbecciv]

Able to reproduced today with build 1.2.68.0

Screen_Recording_20230209_110100_Chrome.mp4

[danieldoglas]

Hm. I've tried that on Chrome iOS and Chrome Android (simulator) and was not able to simulate it in staging.

I'll look for internal guidance on what to do in this case.

[danieldoglas]

ok, I really can't reproduce this. I'll close the issue, and let's reopen if it still hapenning.