[$500] Android-App crashes while viewing applause.expensifail.com chat

[izarutskaya]

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Issue found when executing: PR #28596
Version Number: 1.3.92-0
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: Applause-Internal Team
Slack conversation: @

Action Performed:

1. Launch app
2. Tap on #applause.expensifail.com report
3. Scroll the page up and down and wait

Expected Result:

Tapping on #applause.expensifail.com, the page must load properly and user must be able to scroll and view all chat and app must not crash.

Actual Result:

Tapping on #applause.expensifail.com, behaves like non responsive and then takes long time to open, becomes black and then load and it's is very slow. When user scrolls the page up and down and wait for the page to load, app shows message not responding and crashes. Link to chat - https://staging.new.expensify.com/r/5324367938904284.
Crashes on all expensifail account.

When user opens expensifail chat and view chat it shows "New expensify isn't responding", tapping on "wait", shows same error message again and again. If tap " Ok" app crashes.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Android: Native

Bug6252845_1698384370145.not_responding.mp4

Bug6252845_1698384353649.crask_clearing_cookies.mp4

Bug6252845_1698384323515.wait_not_respond.mp4

expensifail_crash.txt

Android: mWeb Chrome

iOS: Native

iOS: mWeb Safari

MacOS: Chrome / Safari

MacOS: Desktop

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~010e387eb00370bb06
• Upwork Job ID: 1717859238627438592
• Last Price Increase: 2023-11-10

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~010e387eb00370bb06

[melvin-bot]

Triggered auto assignment to @adelekennedy (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @getusha (External)

[getusha]

@adelekennedy I don't think external contributors have access to #applause.expensifail.com report, @izarutskaya is there any other way to reproduce this?

[adelekennedy]

@izarutskaya same question as the above - if this is a problem specifically with an expensifail account on adroid then i would move to close this unless we have reason to believe this would happen on other genuine accounts

[melvin-bot]

@adelekennedy, @getusha Whoops! This issue is 2 days overdue. Let's get this updated quick!

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[izarutskaya]

@getusha @adelekennedy I can still reproduce this with #applause.expensifail.com but with old gmail account no.

Screen.Recording.20231105.110545.New.Expensify.mp4

Screen.Recording.20231105.110920.New.Expensify.mp4

[getusha]

@izarutskaya we can't access that room, is there a general way of reproducing this?

[izarutskaya]

@getusha Can you please ask in the open-source channel to gain access to the room?

[adelekennedy]

sorry all I was ooo for a few days - @izarutskaya is there a way for contributors to test and reproduce this?

[izarutskaya]

Hello @adelekennedy Maybe you can ask in the open-source channel to gain access to the room, can you try please?

[melvin-bot]

@adelekennedy @getusha this issue was created 2 weeks ago. Are we close to approving a proposal? If not, what's blocking us from getting this issue assigned? Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[melvin-bot]

@adelekennedy @getusha this issue was created 2 weeks ago. Are we close to approving a proposal? If not, what's blocking us from getting this issue assigned? Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[adelekennedy]

Hmm - I think we should just close this if it's only happening on Expensifail, I assume this is because it's a really huge group of email addresses that we aren't going to replicate any time soon