[$500] Android - Log-Unable to share log as tapping on conversation does not trigger any action

[izarutskaya]

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Version Number: 1.4.51
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/tests/view/4422072
Logs: https://stackoverflow.com/c/expensify/questions/4856
Issue reported by: Applause-Internal team

Action Performed:

1. Launch app
2. Login with a new account
3. Tap profile --- about --- troubleshoot
4. Enable client side logging
5. Tap view debug console
6. Note logs are displayed in real-time
7. Enter 5+5
8. Tap execute
9. Tap save log
10. Close the successfully downloaded modal
11. Tap " Share log"
12. In search page, tap on a conversation

Expected Result:

In search page, tapping on a conversation user must be directed to conversation page and logs must be sent as an attachment.

Actual Result:

In search page, tapping on a conversation does not trigger any action. User is not navigated to conversation page showing logs sent as an attachment.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6411980_1710314637190.ah.mp4

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• Last Price Increase: 2024-03-14

[melvin-bot]

Triggered auto assignment to @stephanieelliott (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[izarutskaya]

@stephanieelliott I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors.

[shahinyan11]

Proposal

Please re-state the problem that we are trying to solve in this issue.

Log-Unable to share log as tapping on conversation does not trigger any action

What is the root cause of that problem?

Here we return early if reportID is not exist. And this can happen if users have not had conversation before

What changes do you think we should make in order to solve the problem?

Create new report if there is not exist old one. To do that we can do below steps

1. Add return report.reportID at the end of the navigateToAndOpenReport function.
2. Update the attachLogToReport function like below

    const attachLogToReport = (option: Report) => {
        let reportId = option.reportID
        if (!reportId) {
            reportId = navigateToAndOpenReport([option.login])
        }
        
        const filename = FileUtils.appendTimeToFileName('logs.txt');

        onAttachLogToReport(reportId, filename);
    };

What alternative solutions did you explore? (Optional)

1. Remove this code .
2. Add new optional callback param for navigateToAndOpenReport function. And add following code callback?.(report.reportID) after this line
3. Update this function with below

    const onAttachLogToReport = (option: OptionData, filename: string) => {
        function sendAttachment (reportID: string){
            FileUtils.readFileAsync(
                logSource,
                filename,
                (file) => {
                    Report.addAttachment(reportID, file);

                    const routeToNavigate = ROUTES.REPORT_WITH_ID.getRoute(reportID);
                    Navigation.navigate(routeToNavigate);
                },
                () => {},
            );
        }


        if (!option.reportID) {
            Report.navigateToAndOpenReport([option.login], false, sendAttachment );
            return
        }

        sendAttachment(option.reportID)
    };

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01c66f93b0f705d0fa

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @situchan (External)

[stephanieelliott]

Yea I think this may be a BE issue -- @situchan can you help me confirm?

[situchan]

This is frontend issue

[situchan]

@shahinyan11 does this happen only on android or all platforms?

[shahinyan11]

@shahinyan11 does this happen only on android or all platforms?

On all platforms

[Eros472]

// Assuming this is within an Adapter for a RecyclerView
@Override
public void onBindViewHolder(@NonNull ViewHolder holder, int position) {
    Conversation conversation = conversations.get(position);

    holder.itemView.setOnClickListener(v -> {
        Intent intent = new Intent(context, ConversationActivity.class);
        intent.putExtra("logData", logData); // Assume logData is a String or serializable object
        context.startActivity(intent);
    });
}

In your ConversationActivity, you would then retrieve the log data:

@Override
protected void onCreate(Bundle savedInstanceState) {
    super.onCreate(savedInstanceState);
    setContentView(R.layout.activity_conversation);

    // Retrieve the log data
    String logData = getIntent().getStringExtra("logData");
    // Now you can use logData, e.g., display it or attach it to a message
}

[melvin-bot]

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[ShridharGoel]

Proposal

Please re-state the problem that we are trying to solve in this issue.

Unable to share log as tapping on conversation does not trigger any action.

What is the root cause of that problem?

When selecting a user with no existing report, the report ID in the option is null which leads to no navigation based on the existing logic.

App/src/pages/settings/AboutPage/ShareLogList/BaseShareLogList.tsx

Lines 106 to 114 in f84219f

	const attachLogToReport = (option: Report) => {
	if (!option.reportID) {
	return;
	}
	const filename = FileUtils.appendTimeToFileName('logs.txt');
	onAttachLogToReport(option.reportID, filename);
	};

App/src/pages/settings/AboutPage/ShareLogList/index.native.tsx

Lines 9 to 18 in f84219f

	const onAttachLogToReport = (reportID: string, filename: string) => {
	if (!reportID || !logSource) {
	return;
	}
	const src = `file://${logSource}`;
	Report.addAttachment(reportID, {name: filename, source: src, uri: src, type: 'text/plain'} as File);
	const routeToNavigate = ROUTES.REPORT_WITH_ID.getRoute(reportID);
	Navigation.navigate(routeToNavigate);
	};

What changes do you think we should make in order to solve the problem?

The report ID check can be removed.

const attachLogToReport = (option: Report) => {
        const filename = FileUtils.appendTimeToFileName('logs.txt');

        onAttachLogToReport(option, filename);
    };

Instead of having reportID in onAttachLogToReport, we will have option and then call navigateToAndOpenReport with the file.

-     const onAttachLogToReport = (reportID: string, filename: string) => {
+ const onAttachLogToReport = (option: OptionData, filename: string) => {
        FileUtils.readFileAsync(
            logSource,
            filename,
            (file) => {
- Report.addAttachment(reportID, file);

-              const routeToNavigate = ROUTES.REPORT_WITH_ID.getRoute(reportID);
-              Navigation.navigate(routeToNavigate);

+              if (!option.login) {
+                 return;
+              }
+               Report.navigateToAndOpenReport([option.login], true, file)
            },
            () => {},
        );
    };

In navigateToAndOpenReport, we'll pass an option parameter file and then have the below logic after openReport call to add attachment before navigating.

-function navigateToAndOpenReport(userLogins: string[], shouldDismissModal = true) {
+function navigateToAndOpenReport(userLogins: string[], shouldDismissModal = true, file: File = undefined) {
    let newChat: ReportUtils.OptimisticChatReport | EmptyObject = {};

    const participantAccountIDs = PersonalDetailsUtils.getAccountIDsByLogins(userLogins);
    const chat = ReportUtils.getChatByParticipants(participantAccountIDs);

    if (!chat) {
        newChat = ReportUtils.buildOptimisticChatReport(participantAccountIDs);
    }
    const report = chat ?? newChat;

    // We want to pass newChat here because if anything is passed in that param (even an existing chat), we will try to create a chat on the server
    openReport(report.reportID, userLogins, newChat);

+  if (file && report.reportID) {
+      addAttachment(report.reportID, file, '');
+  }
    if (shouldDismissModal) {
        Navigation.dismissModalWithReport(report);
    } else {
        Navigation.navigateWithSwitchPolicyID({route: ROUTES.HOME});
        Navigation.navigate(ROUTES.REPORT_WITH_ID.getRoute(report.reportID));
    }
}

The above was for the web code.
Similar thing can be done for the native code as well.

function ShareLogList({logSource}: ShareLogListProps) {
    const onAttachLogToReport = (option: OptionData, filename: string) => {
        if (!logSource) {
            return;
        }
        const src = `file://${logSource}`;
        if (!option.login) {
            return;
        }
        Report.navigateToAndOpenReport([option.login], true, {name: filename, source: src, uri: src, type: 'text/plain'} as File)
    };

    return <BaseShareLogList onAttachLogToReport={onAttachLogToReport} />;
}

[stephanieelliott]

Closing this based on the updated guidance, I think this is somewhat low ROI and can be fixed later when we move to the polish phase.