Hybrid app - App freezes when opening the reports showing as Hidden

[m-natarajan]

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Version Number:
Reproducible in staging?: Need reproduction
**Reproducible in production?:**Need reproduction
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @danielrvidal
Slack conversation: https://expensify.slack.com/archives/C05LX9D6E07/p1719954785492839

Action Performed:

1. Open hybrid app
2. Click on the Hidden chats in the LHN
3. Click on other chats

Expected Result:

Clicking on Hidden chats should open the corresponding reports

Actual Result:

App hangs and not loading the chats

Workaround:

unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

RPReplay_Final1719954585.mov

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[melvin-bot]

Triggered auto assignment to @blimpich (AutoAssignerNewDotQuality)

[melvin-bot]

Triggered auto assignment to @twisterdotcom (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[blimpich]

Haven't had a chance to look at this yet, have been prioritizing unblocking a contributor's PR for a critical #wave-collect issue

[blimpich]

@danielrvidal @twisterdotcom are either of you able to reproduce this reliably?

[twisterdotcom]

I am not able to, but I am having other problems with hybrid app: https://expensify.slack.com/archives/C05LX9D6E07/p1720185517091059

[blimpich]

Okay I will look into this early next week. Looks like @hurali97 has a good idea as to why this is happening. Thank you for looking into this @hurali97!

The reproduction steps for this are not specific enough IMO. I do not know how to create hidden chats, for one. First step is figuring that out so that I can reproduce the conditions.

[blimpich]

Reached out about how to create hidden chats here.

[blimpich]

Didn't learn anything about how to reproduce the hidden chats. Asked for Onyx data so we can pass this off to a C+ / expert agency engineer to dive deeper here.

[blimpich]

Was too busy catching up on chores to work on this today. Server bugs, urgent customer issues. Will work on it tomorrow.

From the slack thread looks like we have some work being done to help us debug, since we think we need more information in order to debug this on the hybrid app.

[blimpich]

I believe we are now holding this issue on this.

[twisterdotcom]

Okay, still held. Going to make it Weekly in the meantime.

[twisterdotcom]

Still held.

[twisterdotcom]

@blimpich this is still held right?

[muttmuure]

Just waiting for this to go to staging: #45769

[muttmuure]

The linked PR is on staging now, asking if we can take this off hold here: https://expensify.slack.com/archives/C05LX9D6E07/p1722953040318469

[blimpich]

Commented in the relevant slack thread. Asking for new logs now that we can get network data.

[puneetlath]

Closing as discussed here as this no longer seems to be happening. Reopen if you disagree or experience it again!