diff --git a/src/CONST.js b/src/CONST.js
index c91b3e5b5736..08eeaf68234d 100755
--- a/src/CONST.js
+++ b/src/CONST.js
@@ -334,6 +334,7 @@ const CONST = {
     POLICY: {
         TYPE: {
             FREE: 'free',
+            PERSONAL: 'personal',
         },
         ROLE: {
             ADMIN: 'admin',
diff --git a/src/languages/en.js b/src/languages/en.js
index 989b8091bcf7..d50fb421e816 100755
--- a/src/languages/en.js
+++ b/src/languages/en.js
@@ -489,5 +489,6 @@ export default {
         growlMessageOnSave: 'Call requested.',
         growlMessageInvalidPhone: 'That doesn’t look like a valid phone number. Try again with the country code.\ne.g. +15005550006',
         growlMessageEmptyName: 'Please provide both a first and last name so our Guides know how to address you!',
+        growlMessageNoPersonalPolicy: 'I wasn’t able to find a personal policy to associate this Guides call with, please check your connection and try again.',
     },
 };
diff --git a/src/languages/es.js b/src/languages/es.js
index 8779ff802b2f..5048f802c3f3 100644
--- a/src/languages/es.js
+++ b/src/languages/es.js
@@ -451,5 +451,6 @@ export default {
         growlMessageOnSave: 'Llamada solicitada.',
         growlMessageInvalidPhone: 'El teléfono no es valido. Intentalo de nuevo agregando el código de país. P. ej.: +15005550006',
         growlMessageEmptyName: 'Por favor ingresa tu nombre completo',
+        growlMessageNoPersonalPolicy: 'No he podido encontrar una póliza personal con la que asociar esta llamada a las Guías, compruebe su conexión e inténtelo de nuevo.',
     },
 };
diff --git a/src/libs/Growl.js b/src/libs/Growl.js
index d16038480692..15d46c3402ec 100644
--- a/src/libs/Growl.js
+++ b/src/libs/Growl.js
@@ -24,7 +24,18 @@ function error(bodyText, duration = CONST.GROWL.DURATION) {
     show(bodyText, CONST.GROWL.ERROR, duration);
 }
 
+/**
+ * Show success growl
+ *
+ * @param {String} bodyText
+ * @param {Number} [duration]
+ */
+function success(bodyText, duration = CONST.GROWL.DURATION) {
+    show(bodyText, CONST.GROWL.SUCCESS, duration);
+}
+
 export default {
     show,
     error,
+    success,
 };
diff --git a/src/pages/RequestCallPage.js b/src/pages/RequestCallPage.js
index eb6d5c52427b..fe52c29fd32f 100644
--- a/src/pages/RequestCallPage.js
+++ b/src/pages/RequestCallPage.js
@@ -40,6 +40,15 @@ const propTypes = {
             partnerUserID: PropTypes.string,
         })),
     }).isRequired,
+
+    /** The policies which the user has access to */
+    policies: PropTypes.shape({
+        /** ID of the policy */
+        policyID: PropTypes.string,
+
+        /** The type of the policy */
+        type: PropTypes.string,
+    }).isRequired,
 };
 
 class RequestCallPage extends Component {
@@ -61,22 +70,27 @@ class RequestCallPage extends Component {
     onSubmit() {
         this.setState({isLoading: true});
         if (!this.state.firstName.length || !this.state.lastName.length) {
-            Growl.show(this.props.translate('requestCallPage.growlMessageEmptyName'), CONST.GROWL.ERROR);
+            Growl.success(this.props.translate('requestCallPage.growlMessageEmptyName'));
             this.setState({isLoading: false});
             return;
         }
 
-        requestConciergeDMCall('', this.state.firstName, this.state.lastName, this.state.phoneNumber)
+        const personalPolicy = _.find(this.props.policies, policy => policy.type === CONST.POLICY.TYPE.PERSONAL);
+        if (!personalPolicy) {
+            Growl.error(this.props.translate('requestCallPage.growlMessageNoPersonalPolicy'), 3000);
+            return;
+        }
+        requestConciergeDMCall(personalPolicy.id, this.state.firstName, this.state.lastName, this.state.phoneNumber)
             .then((result) => {
                 this.setState({isLoading: false});
                 if (result.jsonCode === 200) {
-                    Growl.show(this.props.translate('requestCallPage.growlMessageOnSave'), CONST.GROWL.SUCCESS);
+                    Growl.success(this.props.translate('requestCallPage.growlMessageOnSave'));
                     fetchOrCreateChatReport([this.props.session.email, CONST.EMAIL.CONCIERGE], true);
                     return;
                 }
 
                 // Phone number validation is handled by the API
-                Growl.show(result.message, CONST.GROWL.ERROR, 3000);
+                Growl.error(result.message, 3000);
             });
     }
 
@@ -195,5 +209,8 @@ export default compose(
         user: {
             key: ONYXKEYS.USER,
         },
+        policies: {
+            key: ONYXKEYS.COLLECTION.POLICY,
+        },
     }),
 )(RequestCallPage);