diff --git a/templates/service_catalog/common/instance-support-details.html b/templates/service_catalog/common/instance-support-details.html
index 668cedafa..84880b85b 100644
--- a/templates/service_catalog/common/instance-support-details.html
+++ b/templates/service_catalog/common/instance-support-details.html
@@ -69,13 +69,13 @@
                                         </div>
                                     </form>
                                 {% endif %}
-                                {% if support.state == "OPENED" %}
+                                {% if support.get_state_display == "OPENED" %}
                                     <a href="{% url 'service_catalog:support_close' instance_id=instance.id pk=support.id %}"
                                        class="btn btn-danger{% if not can_close_support %} disabled{% endif %}">
                                         <i class="fas fa-times-circle"></i> Close
                                     </a>
                                 {% endif %}
-                                {% if support.state == "CLOSED" %}
+                                {% if support.get_state_display == "CLOSED" %}
                                     <a href="{% url 'service_catalog:support_reopen' instance_id=instance.id pk=support.id %}"
                                        class="btn btn-success{% if not can_change_support %} disabled{% endif %}">
                                         <i class="fas fa-undo"></i> Re-open
diff --git a/templates/service_catalog/instance_detail.html b/templates/service_catalog/instance_detail.html
index 5878efb74..c62db8b46 100644
--- a/templates/service_catalog/instance_detail.html
+++ b/templates/service_catalog/instance_detail.html
@@ -115,7 +115,7 @@ <h3 class="card-title">{{ object.name }}</h3>
                         <div class="tab-content">
                             <div class="tab-pane" id="operations">
                                 {% if operations_table %}
-                                    {% if object.state == "AVAILABLE" %}
+                                    {% if object.get_state_display == "AVAILABLE" %}
                                         {% render_table operations_table %}
                                     {% else %}
                                         <p> Instance not available</p>
diff --git a/templates/service_catalog/mails/request_state_update.html b/templates/service_catalog/mails/request_state_update.html
index 7ee895818..8c215e1d4 100644
--- a/templates/service_catalog/mails/request_state_update.html
+++ b/templates/service_catalog/mails/request_state_update.html
@@ -29,7 +29,7 @@
                             </td>
                             <td width="75%" align="left"
                                 style="font-family: Open Sans, Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; line-height: 24px; padding: 5px 10px;">
-                                {{ request.state }}
+                                {{ request.get_state_display }}
                             </td>
                         </tr>
                         {% if user_applied_state and user_applied_state is not None %}
@@ -124,7 +124,7 @@
     {% endif %}
 
     <!-- REQUEST SUBMITTED SHOW SURVEY -->
-    {% if request.state == 'SUBMITTED' %}
+    {% if request.get_state_display == 'SUBMITTED' %}
         {% include 'service_catalog/mails/utils/delimiter.html' %}
         {% include 'service_catalog/mails/utils/header.html' with title="Survey" %}
         <table style="font-family:arial,helvetica,sans-serif;" role="presentation" cellpadding="0"
@@ -168,7 +168,7 @@
 
 
     <!-- REQUEST COMPLETE SHOW DOCS AND USER SPECS -->
-    {% if request.state == 'COMPLETE' %}
+    {% if request.get_state_display == 'COMPLETE' %}
         {% include 'service_catalog/mails/utils/delimiter.html' %}
         {% include 'service_catalog/mails/utils/header.html' with title="Specs" %}