diff --git a/services/tickets/wenichats/service.go b/services/tickets/wenichats/service.go
index 253506015..f9f84de25 100644
--- a/services/tickets/wenichats/service.go
+++ b/services/tickets/wenichats/service.go
@@ -4,6 +4,7 @@ import (
 	"context"
 	"fmt"
 	"net/http"
+	"sort"
 	"strconv"
 	"strings"
 	"sync"
@@ -168,6 +169,10 @@ func (s *service) Open(session flows.Session, topic *flows.Topic, body string, a
 		msgs = append(msgs, frmsgs...)
 	}
 
+	sort.Slice(msgs, func(i, j int) bool {
+		return msgs[i].CreatedOn().Before(msgs[j].CreatedOn())
+	})
+
 	//send history
 	for _, msg := range msgs {
 		var direction string