diff --git a/core/tasks/handler/worker.go b/core/tasks/handler/worker.go
index ebed69884..5cd574a76 100644
--- a/core/tasks/handler/worker.go
+++ b/core/tasks/handler/worker.go
@@ -767,16 +767,13 @@ func handleTicketEvent(ctx context.Context, rt *runtime.Runtime, event *models.T
 
 	var params *types.XObject
 	if event.Note() != "" {
-		note := struct {
-			Event  string `json:"event"`
-			ID     int    `json:"id"`
-			Status string `json:"status"`
-		}{}
-		err := json.Unmarshal([]byte(event.Note()), &note)
+		var values map[string]interface{}
+
+		err := json.Unmarshal([]byte(event.Note()), &values)
 		if err != nil {
 			log.WithError(err).Error("unable to unmarshal note from ticket event")
 		}
-		asJSON, err := json.Marshal(note)
+		asJSON, err := json.Marshal(values)
 		if err != nil {
 			log.WithError(err).Error("unable to marshal note from ticket event")
 		}
diff --git a/services/tickets/rocketchat/web.go b/services/tickets/rocketchat/web.go
index 042f9f1aa..41474a430 100644
--- a/services/tickets/rocketchat/web.go
+++ b/services/tickets/rocketchat/web.go
@@ -98,7 +98,8 @@ func handleEventCallback(ctx context.Context, rt *runtime.Runtime, r *http.Reque
 		_, err = tickets.SendReply(ctx, rt, ticket, data.Text, files)
 
 	case "close-room":
-		err = tickets.Close(ctx, rt, oa, ticket, false, l, "")
+		requestJSON, _ := json.Marshal(request)
+		err = tickets.Close(ctx, rt, oa, ticket, false, l, string(requestJSON))
 
 	default:
 		err = errors.New("invalid event type")