diff --git a/services/tickets/zendesk/service.go b/services/tickets/zendesk/service.go
index 9fce039f4..d52c63bdc 100644
--- a/services/tickets/zendesk/service.go
+++ b/services/tickets/zendesk/service.go
@@ -318,7 +318,7 @@ func (s *service) convertAttachments(attachments []utils.Attachment) ([]string,
 		path := strings.TrimPrefix(u.Path, prefix)
 		path = strings.TrimPrefix(path, "/")
 
-		fileURLs[i] = "file/" + path
+		fileURLs[i] = "api/v2/file/" + path
 	}
 	return fileURLs, nil
 }
diff --git a/services/tickets/zendesk/testdata/TestOpenAndForward_forward_message.snap b/services/tickets/zendesk/testdata/TestOpenAndForward_forward_message.snap
index 6207acfcc..a7bff213c 100644
--- a/services/tickets/zendesk/testdata/TestOpenAndForward_forward_message.snap
+++ b/services/tickets/zendesk/testdata/TestOpenAndForward_forward_message.snap
@@ -1,9 +1,9 @@
 POST /api/v2/any_channel/push.json HTTP/1.1
 Host: nyaruka.zendesk.com
 User-Agent: Go-http-client/1.1
-Content-Length: 409
+Content-Length: 416
 Authorization: Bearer ****************
 Content-Type: application/json
 Accept-Encoding: gzip
 
-{"instance_push_id":"1234-abcd","request_id":"sesame:1570461700000000000","external_resources":[{"external_id":"ca5607f0-cba8-4c94-9cd5-c4fbc24aa767","message":"It's urgent","thread_id":"59d74b86-3e2f-4a93-aece-b05d2fdcde0c","created_at":"2019-10-07T15:21:39Z","author":{"external_id":"6393abc0-283d-4c9b-a1b3-641a035c34bf","name":"Cathy"},"allow_channelback":true,"file_urls":["file/0123/attachment1.jpg"]}]}
\ No newline at end of file
+{"instance_push_id":"1234-abcd","request_id":"sesame:1570461700000000000","external_resources":[{"external_id":"ca5607f0-cba8-4c94-9cd5-c4fbc24aa767","message":"It's urgent","thread_id":"59d74b86-3e2f-4a93-aece-b05d2fdcde0c","created_at":"2019-10-07T15:21:39Z","author":{"external_id":"6393abc0-283d-4c9b-a1b3-641a035c34bf","name":"Cathy"},"allow_channelback":true,"file_urls":["api/v2/file/0123/attachment1.jpg"]}]}
\ No newline at end of file