D435i accelero not working #2965
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Do you have a windows machine to compare to? |
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OK, connected it to a Windows pc... That works! So something with the HID-IIO Linux driver, apparently. No idea how to proceed though, any tips?
Yes. |
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@ev-mp do you have recommended troubleshooting steps for HID kernel modules? |
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Yes, tried rebooting and apt removing and re installing librealsense dkms stuff... Didn't work. Output of dmesg (cleared it before plugging in) |
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Hello @kevindehecker, I'm trying to reproduce the issue with 4.13.-043, so far with no success.
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@kevindehecker , the log confirm that no Accel data is transmitted. |
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@kevindehecker, please try to enable the Accel streaming manually by the lines below.
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@icarpis I get |
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@kevindehecker , we've managed to reproduce it with a NUC running Ubuntu 16 with kernel 4.4.0-138.
Please run and update. You can also remove librealsense2-dkms package before trying, but that's optional. |
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@ev-mp no such luck for me. Gave it a good couple of reinstalls, reboots, and the likes.... but no. However, I also tried with 4.10.1-041001-generic which I still had installed coincidentally. With this both the accel and the gyro work nicely! Of course, there are reasons for me using 4.13.0-43-generic as it's the only one I know that solves a couple of problems specific to my hardware under Ubuntu 16. I'm now thinking of upgrading to 18 though, unless you think it's worth your time to solve this problem? |
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BTW, same for 4.4.0.141-generic. |
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@kevindehecker, thanks for the feedback. |
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@kevindehecker, I have managed to solve that issue by updating manually the Accel trigger index: |
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James L Scaife, Jan 28, 3:55 PM We continue to look into this issue. |
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@RealSense-Customer-Engineering @RealSenseCustomerSupport Had this same issue on 16.04 kernel 4.15.0-43-generic on a Dell Precision 7510 (i7-6920HQ), was temporarily solved with @icarpis solution. However, has to be rerun every time the camera is connected and before running the relasense-viewer. If not run it results in the error:
When I run
Below are the settings being used when that is run (just the defaults). Would be nice to know why it is still getting errors. |
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@kevindehecker @bperseghetti - a fix has been merged into v2.18.1 release, could you please confirm this resolved the issue for you. |
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Yes! Works perfectly now. Thank you very much! |
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Issue Description
I just tried my new D435i, but I when I enable the motion sensor from the realsense viewer, it gives me errors. The gyro and the camera sensors seem to work, but the accelero times out. Tried rebooting and the lot, but no progress...
Any ideas? Should I send it back for a replacement?
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