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Data_description
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Data_description
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Measuring customer satisfaction is a key element for modern businesses as it can significantly contribute to a continuing effort of service quality improvement.
In order to meet customer expectations and achieve higher quality levels, airlines need to develop a specific mechanism of passenger satisfaction measurement.
The dataset consists of the details of customers who have already flown with them. The feedback of the customers on various context and their flight data has been consolidated.
The main purpose of this dataset is to predict whether a future customer would be satisfied with their service given the details of the other parameters values.
Also the airlines need to know on which aspect of the services offered by them have to be emphasized more to generate more satisfied customers.
This dataset contains 24 features including class label and 129,880 instances
Data set features:
"Satisfaction:Airline satisfaction level(Satisfaction, neutral or dissatisfaction)"
Age:The actual age of the passengers
Gender:Gender of the passengers (Female, Male)
"Type of Travel:Purpose of the flight of the passengers (Personal Travel, Business Travel)"
"Class:Travel class in the plane of the passengers (Business, Eco, Eco Plus)"
Customer Type:The customer type (Loyal customer, disloyal customer)
Flight distance:The flight distance of this journey
"Inflight wifi service:Satisfaction level of the inflight wifi service (0:Not Applicable;1-5)"
Ease of Online booking:Satisfaction level of online booking
Inflight service:Satisfaction level of inflight service
Online boarding:Satisfaction level of online boarding
Inflight entertainment:Satisfaction level of inflight entertainment
Food and drink:Satisfaction level of Food and drink
Seat comfort:Satisfaction level of Seat comfort
On-board service:Satisfaction level of On-board service
Leg room service:Satisfaction level of Leg room service
Departure/Arrival time convenient:Satisfaction level of Departure/Arrival time convenient
Baggage handling:Satisfaction level of baggage handling
Gate location:Satisfaction level of Gate location
Cleanliness:Satisfaction level of Cleanliness
Check-in service:Satisfaction level of Check-in service
Departure Delay in Minutes:Minutes delayed when departure
Arrival Delay in Minutes:Minutes delayed when Arrival
Flight cancelled:Whether the Flight cancelled or not (Yes, No)
Flight time in minutes:Minutes of Flight takes