Windows: Internal process error (3765269347) #933

Re-Diculous · 2018-07-09T09:59:43Z

(@gre edit) we are aware of this important bug and having hard time to reproduce it. The bug is that, on Windows, it crashes at boot with this "Internal process error". This happens to less than 5% of our users.

current workaround we have is to invite you to "Run as Admin" https://support.ledgerwallet.com/hc/en-us/articles/360006702834-Troubleshooting-on-Windows

we are really looking forward to understand what is wrong. If you want to investigate on your side please don't hesitate to add comments in this issue.

Error was thrown:

Error
    at o (file:///E:/Ledger%20Live/resources/app.asar/renderer.js:1:25413)
    at a (file:///E:/Ledger%20Live/resources/app.asar/renderer.js:1:25600)
    at EventEmitter.l (file:///E:/Ledger%20Live/resources/app.asar/renderer.js:1:27016)
    at emitTwo (events.js:130:20)
    at EventEmitter.emit (events.js:213:7)

Error happens directly after clicking "Get started". Windows 7 Home Premium SP1 64bit, intel i7.

The text was updated successfully, but these errors were encountered:

gre · 2018-07-09T10:43:21Z

@Re-Diculous thanks for the report!

would you mind trying to reproduce it and JUST after hitting Ctrl+E , save the file, open the log file and locate the part where the error happen and paste here? (make sure there is no personal info in the logs you send here)

thanks

michi6383 · 2018-07-09T10:56:13Z

same here
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"✖ CMD libcoreGetVersion error","pname":"renderer","timestamp":"2018-07-09T10:54:37.201Z"}
{"message":"Internal process error (3765269347)","name":"InternalError","level":"error","pname":"renderer","timestamp":"2018-07-09T10:54:37.201Z"}

gre · 2018-07-09T10:59:10Z

is there any special error logs a bit before, that mention "pname": "internal" ?

michi6383 · 2018-07-09T11:03:05Z

logs

{"type":"db","level":"info","message":"📁  read user","pname":"main","timestamp":"2018-07-09T10:53:11.573Z"}
{"type":"db","level":"info","message":"📁  write user","pname":"main","timestamp":"2018-07-09T10:53:11.602Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:53:15.801Z"}
{"type":"db","level":"info","message":"📁  read migrations","pname":"renderer","timestamp":"2018-07-09T10:53:15.366Z"}
{"type":"db","level":"info","message":"📁  write migrations","pname":"renderer","timestamp":"2018-07-09T10:53:15.395Z"}
{"type":"db","level":"info","message":"📁  read settings","pname":"renderer","timestamp":"2018-07-09T10:53:15.539Z"}
{"type":"action","action":{"type":"FETCH_SETTINGS","payload":{}},"level":"info","message":"⚛️  FETCH_SETTINGS","pname":"renderer","timestamp":"2018-07-09T10:53:15.540Z"}
{"type":"db","level":"info","message":"📁  write settings","pname":"renderer","timestamp":"2018-07-09T10:53:15.574Z"}
{"type":"db","level":"info","message":"📁  read countervalues","pname":"renderer","timestamp":"2018-07-09T10:53:15.629Z"}
{"type":"db","level":"info","message":"📁  read user","pname":"renderer","timestamp":"2018-07-09T10:53:15.670Z"}
{"type":"db","level":"info","message":"📁  read accounts","pname":"renderer","timestamp":"2018-07-09T10:53:15.785Z"}
{"type":"action","action":{"type":"SET_ACCOUNTS","payload":[]},"level":"info","message":"⚛️  SET_ACCOUNTS","pname":"renderer","timestamp":"2018-07-09T10:53:15.786Z"}
{"type":"action","action":{"type":"@@router/LOCATION_CHANGE","payload":{"pathname":"/","search":"","hash":""}},"level":"info","message":"⚛️  @@router/LOCATION_CHANGE","pname":"renderer","timestamp":"2018-07-09T10:53:15.795Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:15.802Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:15.802Z"}
{"type":"anaytics-track","properties":{},"level":"info","message":"△ track App Starts","pname":"renderer","timestamp":"2018-07-09T10:53:15.853Z"}
{"type":"anaytics-page","properties":{},"level":"info","message":"△ page Onboarding Start","pname":"renderer","timestamp":"2018-07-09T10:53:15.866Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:53:17.636Z"}
{"level":"warn","message":"Internal process ended with code 3765269347","pname":"main","timestamp":"2018-07-09T10:53:17.776Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"✖ CMD listenDevices error","pname":"renderer","timestamp":"2018-07-09T10:53:17.777Z"}
{"message":"listenDevices error","name":"InternalError","level":"warn","pname":"renderer","timestamp":"2018-07-09T10:53:17.780Z"}
{"type":"action","action":{"type":"RESET_DEVICES"},"level":"info","message":"⚛️  RESET_DEVICES","pname":"renderer","timestamp":"2018-07-09T10:53:17.780Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:17.780Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"✖ CMD libcoreGetVersion error","pname":"renderer","timestamp":"2018-07-09T10:53:17.781Z"}
{"message":"Internal process error (3765269347)","name":"InternalError","level":"error","pname":"renderer","timestamp":"2018-07-09T10:53:17.781Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:53:17.780Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:53:19.634Z"}
{"level":"info","message":"info","pname":"internal","timestamp":"2018-07-09T10:53:19.655Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:20.928Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:22.824Z"}
{"level":"info","message":"killing internal process...","pname":"main","timestamp":"2018-07-09T10:53:34.358Z"}
{"type":"db","level":"info","message":"📁  read migrations","pname":"renderer","timestamp":"2018-07-09T10:53:34.074Z"}
{"type":"db","level":"info","message":"📁  read settings","pname":"renderer","timestamp":"2018-07-09T10:53:34.136Z"}
{"type":"action","action":{"type":"FETCH_SETTINGS","payload":{"hasCompletedOnboarding":false,"counterValue":"USD","counterValueExchange":null,"language":null,"region":null,"orderAccounts":"balance|asc","password":{"isEnabled":false,"value":""},"selectedTimeRange":"month","marketIndicator":"western","currenciesSettings":{},"developerMode":false,"loaded":true,"shareAnalytics":false,"sentryLogs":true,"lastUsedVersion":"1.0.0"}},"level":"info","message":"⚛️  FETCH_SETTINGS","pname":"renderer","timestamp":"2018-07-09T10:53:34.136Z"}
{"type":"db","level":"info","message":"📁  write settings","pname":"renderer","timestamp":"2018-07-09T10:53:34.161Z"}
{"type":"db","level":"info","message":"📁  read countervalues","pname":"renderer","timestamp":"2018-07-09T10:53:34.224Z"}
{"type":"db","level":"info","message":"📁  read user","pname":"renderer","timestamp":"2018-07-09T10:53:34.264Z"}
{"type":"db","level":"info","message":"📁  read accounts","pname":"renderer","timestamp":"2018-07-09T10:53:34.342Z"}
{"type":"action","action":{"type":"SET_ACCOUNTS","payload":[]},"level":"info","message":"⚛️  SET_ACCOUNTS","pname":"renderer","timestamp":"2018-07-09T10:53:34.342Z"}
{"type":"action","action":{"type":"@@router/LOCATION_CHANGE","payload":{"pathname":"/","search":"","hash":""}},"level":"info","message":"⚛️  @@router/LOCATION_CHANGE","pname":"renderer","timestamp":"2018-07-09T10:53:34.351Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:34.355Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:53:34.359Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:34.357Z"}
{"type":"anaytics-track","properties":{},"level":"info","message":"△ track App Starts","pname":"renderer","timestamp":"2018-07-09T10:53:34.413Z"}
{"type":"anaytics-page","properties":{},"level":"info","message":"△ page Onboarding Start","pname":"renderer","timestamp":"2018-07-09T10:53:34.425Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:53:36.168Z"}
{"level":"warn","message":"Internal process ended with code 3765269347","pname":"main","timestamp":"2018-07-09T10:53:36.254Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"✖ CMD listenDevices error","pname":"renderer","timestamp":"2018-07-09T10:53:36.252Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:53:36.258Z"}
{"message":"listenDevices error","name":"InternalError","level":"warn","pname":"renderer","timestamp":"2018-07-09T10:53:36.255Z"}
{"type":"action","action":{"type":"RESET_DEVICES"},"level":"info","message":"⚛️  RESET_DEVICES","pname":"renderer","timestamp":"2018-07-09T10:53:36.255Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:36.255Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"✖ CMD libcoreGetVersion error","pname":"renderer","timestamp":"2018-07-09T10:53:36.256Z"}
{"message":"Internal process error (3765269347)","name":"InternalError","level":"error","pname":"renderer","timestamp":"2018-07-09T10:53:36.256Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:53:38.042Z"}
{"level":"info","message":"info","pname":"internal","timestamp":"2018-07-09T10:53:38.062Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:39.362Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:39.362Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:40.694Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:40.694Z"}
{"type":"anaytics-page","properties":{},"level":"info","message":"△ page Modal HardReset","pname":"renderer","timestamp":"2018-07-09T10:53:43.013Z"}
{"type":"db","level":"info","message":"📁  clear settings","pname":"renderer","timestamp":"2018-07-09T10:53:45.760Z"}
{"type":"db","level":"info","message":"📁  clear accounts","pname":"renderer","timestamp":"2018-07-09T10:53:45.836Z"}
{"type":"db","level":"info","message":"📁  clear countervalues","pname":"renderer","timestamp":"2018-07-09T10:53:45.898Z"}
{"level":"info","message":"killing internal process...","pname":"main","timestamp":"2018-07-09T10:53:49.655Z"}
{"type":"db","level":"info","message":"📁  read migrations","pname":"renderer","timestamp":"2018-07-09T10:53:49.285Z"}
{"type":"db","level":"info","message":"📁  read settings","pname":"renderer","timestamp":"2018-07-09T10:53:49.383Z"}
{"type":"action","action":{"type":"FETCH_SETTINGS","payload":{}},"level":"info","message":"⚛️  FETCH_SETTINGS","pname":"renderer","timestamp":"2018-07-09T10:53:49.383Z"}
{"type":"db","level":"info","message":"📁  write settings","pname":"renderer","timestamp":"2018-07-09T10:53:49.407Z"}
{"type":"db","level":"info","message":"📁  read countervalues","pname":"renderer","timestamp":"2018-07-09T10:53:49.484Z"}
{"type":"db","level":"info","message":"📁  read user","pname":"renderer","timestamp":"2018-07-09T10:53:49.528Z"}
{"type":"db","level":"info","message":"📁  read accounts","pname":"renderer","timestamp":"2018-07-09T10:53:49.634Z"}
{"type":"action","action":{"type":"SET_ACCOUNTS","payload":[]},"level":"info","message":"⚛️  SET_ACCOUNTS","pname":"renderer","timestamp":"2018-07-09T10:53:49.634Z"}
{"type":"action","action":{"type":"@@router/LOCATION_CHANGE","payload":{"pathname":"/","search":"","hash":""}},"level":"info","message":"⚛️  @@router/LOCATION_CHANGE","pname":"renderer","timestamp":"2018-07-09T10:53:49.643Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:49.650Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:49.651Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:53:49.655Z"}
{"type":"anaytics-track","properties":{},"level":"info","message":"△ track App Starts","pname":"renderer","timestamp":"2018-07-09T10:53:49.700Z"}
{"type":"anaytics-page","properties":{},"level":"info","message":"△ page Onboarding Start","pname":"renderer","timestamp":"2018-07-09T10:53:49.716Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:53:51.532Z"}
{"level":"warn","message":"Internal process ended with code 3765269347","pname":"main","timestamp":"2018-07-09T10:53:51.623Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"✖ CMD listenDevices error","pname":"renderer","timestamp":"2018-07-09T10:53:51.618Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:53:51.627Z"}
{"message":"listenDevices error","name":"InternalError","level":"warn","pname":"renderer","timestamp":"2018-07-09T10:53:51.621Z"}
{"type":"action","action":{"type":"RESET_DEVICES"},"level":"info","message":"⚛️  RESET_DEVICES","pname":"renderer","timestamp":"2018-07-09T10:53:51.621Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:51.622Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"✖ CMD libcoreGetVersion error","pname":"renderer","timestamp":"2018-07-09T10:53:51.622Z"}
{"message":"Internal process error (3765269347)","name":"InternalError","level":"error","pname":"renderer","timestamp":"2018-07-09T10:53:51.622Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:53:53.490Z"}
{"level":"info","message":"info","pname":"internal","timestamp":"2018-07-09T10:53:53.508Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:54.655Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:54.655Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:54.655Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:56.177Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:56.177Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:56.177Z"}
{"level":"info","message":"killing internal process...","pname":"main","timestamp":"2018-07-09T10:54:29.130Z"}
{"type":"db","level":"info","message":"📁  read migrations","pname":"renderer","timestamp":"2018-07-09T10:54:28.801Z"}
{"type":"db","level":"info","message":"📁  read settings","pname":"renderer","timestamp":"2018-07-09T10:54:28.879Z"}
{"type":"action","action":{"type":"FETCH_SETTINGS","payload":{"hasCompletedOnboarding":false,"counterValue":"USD","counterValueExchange":null,"language":null,"region":null,"orderAccounts":"balance|asc","password":{"isEnabled":false,"value":""},"selectedTimeRange":"month","marketIndicator":"western","currenciesSettings":{},"developerMode":false,"loaded":true,"shareAnalytics":false,"sentryLogs":true,"lastUsedVersion":"1.0.0"}},"level":"info","message":"⚛️  FETCH_SETTINGS","pname":"renderer","timestamp":"2018-07-09T10:54:28.879Z"}
{"type":"db","level":"info","message":"📁  write settings","pname":"renderer","timestamp":"2018-07-09T10:54:28.912Z"}
{"type":"db","level":"info","message":"📁  read countervalues","pname":"renderer","timestamp":"2018-07-09T10:54:28.988Z"}
{"type":"db","level":"info","message":"📁  read user","pname":"renderer","timestamp":"2018-07-09T10:54:29.031Z"}
{"type":"db","level":"info","message":"📁  read accounts","pname":"renderer","timestamp":"2018-07-09T10:54:29.115Z"}
{"type":"action","action":{"type":"SET_ACCOUNTS","payload":[]},"level":"info","message":"⚛️  SET_ACCOUNTS","pname":"renderer","timestamp":"2018-07-09T10:54:29.116Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:54:29.131Z"}
{"type":"action","action":{"type":"@@router/LOCATION_CHANGE","payload":{"pathname":"/","search":"","hash":""}},"level":"info","message":"⚛️  @@router/LOCATION_CHANGE","pname":"renderer","timestamp":"2018-07-09T10:54:29.125Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:54:29.130Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:54:29.132Z"}
{"type":"anaytics-track","properties":{},"level":"info","message":"△ track App Starts","pname":"renderer","timestamp":"2018-07-09T10:54:29.187Z"}
{"type":"anaytics-page","properties":{},"level":"info","message":"△ page Onboarding Start","pname":"renderer","timestamp":"2018-07-09T10:54:29.200Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:54:30.930Z"}
{"level":"warn","message":"Internal process ended with code 3765269347","pname":"main","timestamp":"2018-07-09T10:54:31.016Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"✖ CMD listenDevices error","pname":"renderer","timestamp":"2018-07-09T10:54:31.017Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:54:31.020Z"}
{"message":"listenDevices error","name":"InternalError","level":"warn","pname":"renderer","timestamp":"2018-07-09T10:54:31.020Z"}
{"type":"action","action":{"type":"RESET_DEVICES"},"level":"info","message":"⚛️  RESET_DEVICES","pname":"renderer","timestamp":"2018-07-09T10:54:31.020Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:54:31.020Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"✖ CMD libcoreGetVersion error","pname":"renderer","timestamp":"2018-07-09T10:54:31.021Z"}
{"message":"Internal process error (3765269347)","name":"InternalError","level":"error","pname":"renderer","timestamp":"2018-07-09T10:54:31.021Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:54:32.839Z"}
{"level":"info","message":"info","pname":"internal","timestamp":"2018-07-09T10:54:32.859Z"}
{"level":"info","message":"killing internal process...","pname":"main","timestamp":"2018-07-09T10:54:35.294Z"}
{"type":"db","level":"info","message":"📁  read migrations","pname":"renderer","timestamp":"2018-07-09T10:54:34.941Z"}
{"type":"db","level":"info","message":"📁  read settings","pname":"renderer","timestamp":"2018-07-09T10:54:35.037Z"}
{"type":"action","action":{"type":"FETCH_SETTINGS","payload":{"hasCompletedOnboarding":false,"counterValue":"USD","counterValueExchange":null,"language":null,"region":null,"orderAccounts":"balance|asc","password":{"isEnabled":false,"value":""},"selectedTimeRange":"month","marketIndicator":"western","currenciesSettings":{},"developerMode":false,"loaded":true,"shareAnalytics":false,"sentryLogs":true,"lastUsedVersion":"1.0.0"}},"level":"info","message":"⚛️  FETCH_SETTINGS","pname":"renderer","timestamp":"2018-07-09T10:54:35.038Z"}
{"type":"db","level":"info","message":"📁  write settings","pname":"renderer","timestamp":"2018-07-09T10:54:35.076Z"}
{"type":"db","level":"info","message":"📁  read countervalues","pname":"renderer","timestamp":"2018-07-09T10:54:35.152Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:54:35.294Z"}
{"type":"db","level":"info","message":"📁  read user","pname":"renderer","timestamp":"2018-07-09T10:54:35.192Z"}
{"type":"db","level":"info","message":"📁  read accounts","pname":"renderer","timestamp":"2018-07-09T10:54:35.277Z"}
{"type":"action","action":{"type":"SET_ACCOUNTS","payload":[]},"level":"info","message":"⚛️  SET_ACCOUNTS","pname":"renderer","timestamp":"2018-07-09T10:54:35.278Z"}
{"type":"action","action":{"type":"@@router/LOCATION_CHANGE","payload":{"pathname":"/","search":"","hash":""}},"level":"info","message":"⚛️  @@router/LOCATION_CHANGE","pname":"renderer","timestamp":"2018-07-09T10:54:35.287Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:54:35.292Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:54:35.293Z"}
{"type":"anaytics-track","properties":{},"level":"info","message":"△ track App Starts","pname":"renderer","timestamp":"2018-07-09T10:54:35.354Z"}
{"type":"anaytics-page","properties":{},"level":"info","message":"△ page Onboarding Start","pname":"renderer","timestamp":"2018-07-09T10:54:35.369Z"}
{"type":"action","action":{"type":"ONBOARDING_JUMP_STEP","payload":"init"},"level":"info","message":"⚛️  ONBOARDING_JUMP_STEP","pname":"renderer","timestamp":"2018-07-09T10:54:36.390Z"}
{"type":"anaytics-page","properties":{},"level":"info","message":"△ page Onboarding Init","pname":"renderer","timestamp":"2018-07-09T10:54:36.409Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:54:37.110Z"}
{"level":"warn","message":"Internal process ended with code 3765269347","pname":"main","timestamp":"2018-07-09T10:54:37.197Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"✖ CMD listenDevices error","pname":"renderer","timestamp":"2018-07-09T10:54:37.198Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:54:37.202Z"}
{"message":"listenDevices error","name":"InternalError","level":"warn","pname":"renderer","timestamp":"2018-07-09T10:54:37.200Z"}
{"type":"action","action":{"type":"RESET_DEVICES"},"level":"info","message":"⚛️  RESET_DEVICES","pname":"renderer","timestamp":"2018-07-09T10:54:37.201Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:54:37.201Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"✖ CMD libcoreGetVersion error","pname":"renderer","timestamp":"2018-07-09T10:54:37.201Z"}
{"message":"Internal process error (3765269347)","name":"InternalError","level":"error","pname":"renderer","timestamp":"2018-07-09T10:54:37.201Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:54:39.006Z"}
{"level":"info","message":"info","pname":"internal","timestamp":"2018-07-09T10:54:39.033Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:54:40.297Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:54:40.297Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:54:40.298Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:54:40.298Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:54:41.818Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:54:41.818Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:54:41.818Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"⚛️  UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:54:41.818Z"}
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{"type":"anaytics-track","level":"info","message":"△ track ExportLogs","pname":"renderer","timestamp":"2018-07-09T10:55:11.139Z"}
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gre · 2018-07-09T11:04:58Z

Ok. It looks like a raw crash for our C++ lib. cc @KhalilBellakrid ( any log file we would need, is there a special crash log file? i suspect it crash at load of the lib so maybe there won't even be any logs )

michi6383 · 2018-07-09T11:08:57Z

If I say, "run as admin" it works. maybe that helps as a "workaround".
Michael

Re-Diculous · 2018-07-09T11:16:47Z

Same for me here. Same process error as for Michael. Running as admin works!

KhalilBellakrid · 2018-07-09T11:20:12Z

Can you please send us logs located in : C:\Users\<userName>\AppData\Roaming\Ledger Live\sqlite\log_file_v1_ledger_live_desktop-l ?
But since it crashes at libcoreGetVersion command I don't think we'll get significant logs.

michi6383 · 2018-07-09T11:22:49Z

@KhalilBellakrid you are right. Same logs as "Ledger Live Export" nothing new.

KhalilBellakrid · 2018-07-09T11:26:41Z

Thanks for checking, we'll need first to reproduce from our side then investigate !

suvayu · 2018-07-10T07:52:55Z

As mentioned in the duplicate bug, I have pretty much the same error. But in my case it says Internal process error (null), and there is no traceback on the terminal. I'm on Linux, so this is not Windows only.

gre · 2018-07-10T07:54:22Z

@suvayu so I guess it's a different bug? would you mind opening another issue? this one is specifically happening on windows

GergoR6 · 2018-07-10T09:08:29Z

Same here.

InternalError: Internal process error (3765269347)
Error
at o (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/renderer.js:1:25413)
at a (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/renderer.js:1:25600)
at EventEmitter.l (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/renderer.js:1:27016)
at emitTwo (events.js:130:20)
at EventEmitter.emit (events.js:213:7)

suvayu · 2018-07-10T09:56:05Z

@gre sorry, about that. I opened a new issue: #1010

geg780 · 2018-07-18T11:27:13Z

maybe caused by a special character in username (é à) ???

gre · 2018-07-18T12:03:07Z

@geg780 you are correct!!

michi6383 · 2018-07-18T12:06:48Z

I have no special character in username.

gre · 2018-07-18T12:15:10Z

we can at least reproduce it on our side if we create such a username. maybe the fix we'll do will cover your case too @michi6383 🤔

michi6383 · 2018-07-18T12:18:58Z

i will definitely give it a try @gre ;)

gre · 2018-07-18T12:26:05Z

do you have any other users in your C:\Users ?

michi6383 · 2018-07-18T12:27:20Z

Administrator and a Public user called "Öffentlich" in German. Maybe thats the problem?

meriadec · 2018-07-18T12:29:12Z

we reproduced with the name "Mickaël" so it sounds related, yep

edit: I mean, everything which is part of the path

maplewaffle · 2018-07-21T02:15:51Z

Running with administrator privileges continues to fail....
It's so inconvenient because I can't use it....

InternalError: Internal process error (3765269347)
Error
at o (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/renderer.js:1:25413)
at a (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/renderer.js:1:25600)
at EventEmitter.l (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/renderer.js:1:27016)
at emitTwo (events.js:130:20)
at EventEmitter.emit (events.js:213:7)

ledgerlive-export-2018.07.21-11.13.25-e22b31b14f1a604a954bf1ef66405cf07b354a88.txt

michi6383 · 2018-07-24T12:00:17Z

Error is still there with 1.0.4. -.-

meriadec · 2018-07-24T12:08:30Z

😱 apparently the fix is not enough on your case. We managed to reproduce the error and fix it with a username containing special chars, so it must be something else, again.

Just by curiosity, what's your Window username, and what's your session home path? C:\Users\... when displayed in the explorer URL?

michi6383 · 2018-07-24T12:16:32Z

@meriadec AD folder redirection \fs00\users$\mynamewithoutspecialcharacters\

maplewaffle · 2018-07-24T12:23:57Z

@meriadec
My Window username is 둥이네집, and session home path is C:\Users\둥이네집\AppData.......

meriadec · 2018-07-24T12:29:27Z

KhalilBellakrid · 2018-07-24T12:38:08Z

@maplewaffle did you try with 1.0.4 release ?
Because I created a session with same username and it worked.
If it's not working even with 1.0.4 then you're facing another issue than the one we fixed here, in that case could you please send your most recent logs (with 1.0.4) ?

gre · 2018-07-25T13:16:40Z

Can you all try the 1.0.5? It should fix it. You might have to re-download and install the app again (not sure it does offer an update)

BTW we have no support of LDAP filesystem planned for now so you will have to install the app in a normal environment.

meriadec · 2018-07-25T13:53:58Z

😂 I loled.

gre added the bug Oops, this is a bug label Jul 9, 2018

gre added the needs investigation for bug: we need to investigate what's going on. for feature: need to think about way to implement label Jul 9, 2018

meriadec mentioned this issue Jul 9, 2018

Error: Internal process error (3765269347) #940

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Error: Internal process error (3765269347) #971

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Error: Internal process error (3765269347) #979

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Error: Internal process error (3765269347) #995

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Error: Internal process error (3765269347) #981

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Error: Internal process error (3765269347) #997

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meriadec mentioned this issue Jul 10, 2018

Error: Internal process error (3765269347) #1012

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amougel modified the milestones: Ledger Live 1.0.2, Ledger Live 1.0.4 Jul 17, 2018

gre removed the needs investigation for bug: we need to investigate what's going on. for feature: need to think about way to implement label Jul 20, 2018

gre assigned KhalilBellakrid Jul 20, 2018

gre closed this as completed Jul 23, 2018

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prepare for 1.0.4 #1247

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Prepare for 1.0.5 #1261

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Linux: Internal process error (null) #1010

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Sync Error: Internal Process Error 3221226505 #1506

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