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[Bug]: Browser Incompatibilities - Using old MetaMask wallets with new browser versions cause MM to load indefinetly or display a blank screen #25461

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seaona opened this issue Jun 21, 2024 · 1 comment
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Sev2-normal Normal severity; minor loss of service or inconvenience. team-extension-platform type-bug type-enhancement

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@seaona
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seaona commented Jun 21, 2024

Describe the bug

Whenever we are using old MM versions with new browser versions, trying to open the wallet leads to MM loading indefinetly or displaying the blank screen.
Notice this is a rare case, as most users will have automatic extension updates by default.
Only those who don't, or are uploading a build from local, will encounter this issue.

Expected behavior

Handle these cases more gracefully by giving some hint to the users on what to do.

Screenshots/Recordings

all-wallets-broken.mp4

Steps to reproduce

  1. Download a MM version 10.XX
  2. Upload it on the lates version of chrome
  3. See blank screen

Error messages or log output

No response

Version

<10.XX.XX with new versions of browser

Build type

None

Browser

Chrome

Operating system

Linux

Hardware wallet

No response

Additional context

No response

Severity

No response

@seaona seaona added type-bug Sev2-normal Normal severity; minor loss of service or inconvenience. team-extension-platform labels Jun 21, 2024
@desi
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desi commented Aug 20, 2024

From refinement session notes: We should handle these situations more gracefully, perhaps by displaying a generic error screen or by analyzing error messages to provide more helpful guidance. This is more of an enhancement than a bug. Let's discuss potential solutions with @gauthierpetetin to implement more robust error handling.

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Labels
Sev2-normal Normal severity; minor loss of service or inconvenience. team-extension-platform type-bug type-enhancement
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Status: To be fixed
Status: To be fixed
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2 participants