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App not installed for users after update #1592

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AliRaeis opened this issue Oct 18, 2024 · 3 comments
Open

App not installed for users after update #1592

AliRaeis opened this issue Oct 18, 2024 · 3 comments
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@peddivyshnavi
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@AliRaeis
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After updating to 5.5 approx 9000 users have the new app and is working however we have approx 3000 where messages fail and report App not installed. Checking the users however the app is installed in Teams.

What I have noticed is that the users with the issues are not present in the UserData table in the storage account.

Please can you advise how I correct this?
@peddivyshnavi peddivyshnavi self-assigned this Oct 18, 2024
@peddivyshnavi
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Hi @AliRaeis
Thanks for reaching out to us
we will check and we will get back to you ASAP

@peddivyshnavi
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Hi @AliRaeis
Could you please form a small group with effected users and try sending a new message .

@peddivyshnavi
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@AliRaeis
Could you please update us on the status of the issue?

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@AliRaeis @peddivyshnavi