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Unable to login to new v3.0.4880 #3256

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fishtek opened this issue Nov 13, 2019 · 9 comments
Closed

Unable to login to new v3.0.4880 #3256

fishtek opened this issue Nov 13, 2019 · 9 comments

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@fishtek
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fishtek commented Nov 13, 2019

Describe the bug
When I attempt to login after upgrading to v3.0.4880, I click "Sign in with PLEX", and a new pops up like normal, however this window also has the same two login choice buttons. Click "Sign in with PLEX" again just causes another pop up over this one, I'm never redirected to the actual PLEX login page where I can actually authenticate like I had been doing in previous versions.

To Reproduce
Steps to reproduce the behavior:

  1. The initial Ombi sign in page
  2. Click on 'Continue' to get to the page that gives you the choice of signing in w/ Plex or with Ombi
  3. Click on 'Sign in with Plex'
  4. See that a pop up comes up but instead of the Plex login page I'm presented w/ the previous choices of Signing in with Plex or Signing in with Ombi again, and this will repeat forever with additional popups each time 'Sign in with Plex' is chosen.

Expected behavior
In previous versions after clicking 'Sign in with Plex' from the main page, the pop up redirects me to the actual Plex login page for authentication.

Screenshots
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Logs (Logs directory where Ombi is located)
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Desktop (please complete the following information):

  • Browser is google chrome on linux

Ombi Version (please complete the following information):

Additional context
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@ombi-bot
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Hi!
Thanks for the issue report. Before a real human comes by, please make sure you used our bug report format.
Have you looked at the wiki yet? https://github.com/tidusjar/ombi/wiki/
Before posting make sure you also read our FAQ.
Make the title describe your issue. Having 'not working' or 'I get this bug' for 100 issues, isn't really helpful.
If we need more information or there is some progress we tag the issue or update the tag and keep you updated.
Thanks!
Ombi Bot.

@paulfantom
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Same here. I can login with a browser that has cookies saved from previous ombi server version, but it failed when I tried to do that from a mobile phone (or from a browser with cleared cookies).

@tidusjar
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tidusjar commented Nov 13, 2019

I cannot reproduce this, can you try clearing your browsers cache? Also what happens to the popup if you wait a few seconds?

@bojia-chen
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Plex Authentication Server experienced an outage at around that time. I don't think this was an Ombi issue.

https://status.plex.tv/

@fishtek
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fishtek commented Nov 14, 2019

Tried clearing cache and hard reload, also cleared local cookies and assets in local and session storage. I don't think it is a temporary issue as the popup window simply displays the same as the original page https://ombi.mydomain.org/login/true. If I wait then both the pop up and the initial page will cycle the pretty backgrounds but that is it. Clickin on the "Sign in with Plex" simply opens another pop up window, but ultimately none of the popups are redirected to plex's sign in page like they used to be.

@GnaXi
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GnaXi commented Nov 15, 2019

I'm having issues with my Emby imported users as well, after the latest update.
Local users work fine, but all Emby imported users are told that their password is incorrect. Not sure if it is related, but it seems like it.

@tidusjar
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@GnaXi That would be a completely different problem. If it's still an issue for you can you please raise a separate issue.

@fishtek Is this still an issue for you as @bojia-chen mentioned that Plex Auth did have an outage

@paulfantom
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I can confirm login is working with latest ombi version.

@fishtek
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fishtek commented Nov 15, 2019

Yup things look good again, must have been the authentication or something w/ PLEX itself, thanks guys!

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