Windows Vista install python problem

[bdurr]

I installed OpenShot on a Vista laptop, which seemed to go ok. When I try and start it I get a bunch of python errors. The report frame is titled cx_Freeze: Python error in main script. It won't let me copy and paste the contents easily. The traceback references a bunch of python paths that don't exist. I do have Python 3.5 installed but the real path is not what's shown in the long traceback list. Is there something I failed to specify?

[jonoomph]

I haven't personally tested OpenShot on Vista, but in theory it should work. What version are you testing with? Please grab the latest daily build: www.openshot.org/download (and click the 'Other Installers' link). Also, please "uninstall" the previous version before installing the new one.

Once you do that, if it still errors, please take a screenshot and post the pic here. Thx!

[bdurr]

I uninstalled the 2.0.7 stable version and installed the latest, which was v2.0.7-12-ga42479f-47-531-x86_32.msi. The same issue occurred. Screenshot attached I hope. None of the paths listed exist - python3.5 is installed but a totally different path. Thanks for the help.

[NValerij]

It seems I faced the very look like this problem - OpenShot starts with error with the same title.
In its error description OpenShot says that it can't write to some file in Users directory:

cx_Freeze: Python error in main script

Traceback (most recent call last):
File "C:\Program Files (x86)\OpenShot Video Editor\classes\json_data.py", line 143, in write_to_file
with open(file_path.encode('UTF-8'), 'w') as f:
FileNotFoundError: [Errno 2] No such file or directory: b'C:\Users**\xd0\x92\xd0\xb0\xd0\xbb\xd0\xb5\xd1\x80\xd0\xb8\xd0\xb9**.openshot_qt\openshot.settings'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "C:\Program Files (x86)\OpenShot Video Editor\classes\app.py", line 76, in init
self.settings.load()
File "C:\Program Files (x86)\OpenShot Video Editor\classes\settings.py", line 100, in load
return self.write_to_file(file_path, self._data)
File "C:\Program Files (x86)\OpenShot Video Editor\classes\json_data.py", line 148, in write_to_file
raise Exception(msg)
Exception: Couldn't save user settings file:
C:\Users\Валерий.openshot_qt\openshot.settings
[Errno 2] No such file or directory: b'C:\Users**\xd0\x92\xd0\xb0\xd0\xbb\xd0\xb5\xd1\x80\xd0\xb8\xd0\xb9**.openshot_qt\openshot.settings'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "C:\Python34\lib\site-packages\cx_Freeze\initscripts\Console.py", line 27, in
File "openshot_qt/launch.py", line 77, in
File "openshot_qt/launch.py", line 70, in main
File "C:\Program Files (x86)\OpenShot Video Editor\classes\app.py", line 79, in init
exit()
NameError: name 'exit' is not defined

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ОК

Something mixed with encodings (my account name is written in Cyrillic).
To fix this problem I just deleted bold text in italic-marked line.

Now I have the same issue as #29 =)

[jonoomph]

I have made some improvements to fix some encoding issues. Have you tried the latest daily build?

Please visit www.openshot.org/download, click 'Other Downloads', and install the latest daily build of OpenShot. Thx!

[bdurr]

I uninstalled the previous version and installed the latest version - unfortunately with exactly the same result. And the same error message as above. Thanks.

[NValerij]

As of me uninstall/install again helped. Now it starts Ok out of the box.
Note for @bdurr: it is easy to copy error message with Ctrl-C. Hope it can help locate error.

[bdurr]

Uninstalled the last version and installed the 4-24 3:46 pm version. Exactly the same result. I'm wondering why it looks in the wrong place for python support.

[jonoomph]

I think the python paths are misleading... and are reporting the path on my build server. The error indicates it can't load the openshot DLL / python modules... still not sure what's happening.

[DylanC]

Issue has been resolved in #374 and the linked tickets inside that one. Closing for now since all issues related have been solved.