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A checklist for performing a postmortem. |
For each incident that requires a postmortem (Sev-1 or Sev-2 incidents), we clone a ticket template that has subtasks for each step of performing a postmortem. This helps a team collaborate on creating the postmortem and provides visibility on progress leading up to the postmortem meeting.
Below are the steps involved in performing a postmortem at a high level.