Repeatedly get "Request for new Access Token failed! Logged out..."

[saliapin]

Expected Behavior

Bot starts running

Actual Behavior

Bot stops with:
[pgoapi.pgoapi] [ERROR] Request for new Access Token failed! Logged out...

Your FULL config.json (remove your username, password, gmapkey and any other private info)

using the default as in config.json.example.

Output when issue occurred

2017-01-11 13:45:19,052 [ cli] [INFO] PokemonGO Bot v1.0
2017-01-11 13:45:19,060 [ cli] [INFO] commit: 1dd0bb1
2017-01-11 13:45:19,064 [ cli] [INFO] Configuration initialized
2017-01-11 13:45:19,064 [pokemongo_bot.health_record.bot_event] [INFO] Health check is enabled. For more information:
2017-01-11 13:45:19,064 [pokemongo_bot.health_record.bot_event] [INFO] https://github.com/PokemonGoF/PokemonGo-Bot/tree/dev#analytics
2017-01-11 13:45:19,075 [requests.packages.urllib3.connectionpool] [INFO] Starting new HTTP connection (1): www.google-analytics.com
(29786) wsgi starting up on http://127.0.0.1:4000
[2017-01-11 13:45:19] [PokemonGoBot] [WARNING] SleepSchedule is disabled
[2017-01-11 13:45:19] [PokemonGoBot] [INFO] Setting start location.
[2017-01-11 13:45:19] [PokemonGoBot] [INFO] [x] Coordinates found in passed in location, not geocoding.
[2017-01-11 13:45:19] [PokemonGoBot] [INFO] Location found: 37.437555,-122.111946 (37.437555, -122.111946, 8)
[2017-01-11 13:45:19] [PokemonGoBot] [INFO] Now at (37.437555, -122.111946, 8)
[2017-01-11 13:45:19] [PokemonGoBot] [INFO] Login procedure started.
[2017-01-11 13:45:23] [pgoapi.pgoapi] [ERROR] Request for new Access Token failed! Logged out...
[2017-01-11 13:45:23] [PokemonGoBot] [INFO] Not logged in, reconnecting in 914 seconds

Steps to Reproduce

Occurs every time the bot is started, throughout the day

Other Information

OS:
Mac OS 10.12.2 (16C67)
Branch:
master
Git Commit:
1dd0bb1
Python Version:
2.7.12
Any other relevant files/configs (eg: path files)

[pogarek]

try to run the bot without / outside virtualenv as the workaround while the main issue in under investigation

[mgp25]

@pogarek same 😕

[pogarek]

Try to reinstall the bot, this time skip commands about virtualenv. and activate .

[smirciat]

Having same issue, not sure how to install the bot without virtualenv, run.sh throws error when virtualenv is not there.

[pogarek]

try manual installation from docs, then just run the bot from python directly :

python pokecli.py --config configs\myconfig.json --auth configs\my_auth.json

[smirciat]

Traceback (most recent call last):
  File "pokecli.py", line 48, in <module>
    from pgoapi.exceptions import NotLoggedInException, ServerSideRequestThrottlingException, ServerBusyOrOfflineException, NoPlayerPositionSetException
ImportError: No module named pgoapi.exceptions

[pogarek]

ok, like libs not found. let me try to find the root cause then. checking now

[pogarek]

ok. Guys, please test the workaround:

1. clone the repository of bot
2. edit requirements.txt , find the line about pogoapi and replace it with this line:

git+https://github.com/pogodevorg/pgoapi.git@0b13191a8043d8572647a17326b0f7b384774c63#egg=pgoapi

continue with bot installation as usual, with virtualenv. Please update this issue if it helped.

[smirciat]

Still same errors for me. You are awesome for being so responsive!

[pogarek]

:)
really still the same ? So once again I have tested the latest release of bot on empty directory (Windows) :

git clone https://github.com/PokemonGoF/PokemonGo-Bot
cd PokemonGo-Bot
code requirements.txt (to change the line to the one in 2 comments above)
pip2 install --upgrade -r requirements.txt
virtualenv .
call Scripts\activate.bat
pip2 install --upgrade -r requirements.txt
python pokecli.py --config configs\my_config.json --auth configs\my_auth.json -ws 127.0.0.1:4001 -wss true

bot works.. without/before the change in requirements.txt it was failing ,as for you..

[smirciat]

Thanks, im in Ubuntu will try to set up in Windows and report back

[pogarek]

Try follow these step on Linux . You can take commands from here: https://github.com/PokemonGoF/PokemonGo-Bot/blob/master/docs/manual_installation.md#linux-and-mac

[smirciat]

OK I'll try that on Linux, I had not seen that doc before. I followed the directions to install on read.me

[pogarek]

sure. just update requirements.txt before running 'pip2 install --upgrade -r requirements.txt'

[smirciat]

Success! Thanks @pogarek !

[pogarek]

👍

[dogeatdog]

Yessss..works again here as well (Ubuntu) : this one was key for me :

pip2 install --upgrade -r requirements.txt

Using pip instead of pip2 didn't work :)

[pogarek]

:-) I didn't even noticed, that linux manual installation and setup.sh says about pip and windows manual about pip2 :)
anyway - I'm glad that it worked :)

[saliapin]

Great job @pogarek ! Thanks for your help!
@smirciat : Could you please summarize what you did to get the bot running for the occasional computer illiterate among us? 😄 Hopefully the procedure for Linux will work on MacOS...

[smirciat]

@saliapin I followed https://github.com/PokemonGoF/PokemonGo-Bot/blob/master/docs/manual_installation.md#linux-and-mac that @pogarek posted above. He mentioned changing requirements.txt, but I don't think that's necessary anymore, the change appears to be merged. Interestingly, it worked for 1.5 hours and now I'm getting Hashing Exception, and more login errors. Guessing some more issues need to be worked through. Looks like its been reported as issue #5868

[pogarek]

requirements.txt change is not merged yet ( #5870 )
Exceptions happens - pogoapi 0.51 with hashing is stil under development :-)
#5868 is the root cause why folks cannot login ; changing requirements.txt is a workaround for it.

[smirciat]

@pogarek thanks for the clarification!
So I'm now back to the error "Server busy or offline, reconnecting" Every time even with the change to requirements.txt. Something changing upstream somewhere.

[saliapin]

Thanks to @pogarek and @smirciat !
The bot works for now. My steps:

Follow exactly this procedure:
[https://github.com/PokemonGoF/PokemonGo-Bot/blob/master/docs/manual_installation.md#mac--linux-installation]

right before entering:
pip install -r requirements.txt
edit requirement.txt by replacing the third line (starting with git+https:// ... ) with this line:
git+https://github.com/pogodevorg/pgoapi.git@0b13191a8043d8572647a17326b0f7b384774c63#egg=pgoapi

Proceed with:
pip install -r requirements.txt
and the rest of the instructions. Hopefully it will work for you, too!

[pogarek]

👍
@smirciat I have some issue like you. Then I just kill and start the bot again.

[smirciat]

@pogarek I can't get it restarted, I'm going to try reinstalling and see if that helps
UPDATE: Still can't login, not sure what changed, complete reinstall did not help
UPDATE2: After a few hours, it started working again.
UPDATE3: Now its off again. Seems like the hashing server is overwhelmed, probably has nothing to do with this repo

[pogarek]

or your network connectivity.. "My" outages are short..

[smirciat]

@pogarek That is interesting. I am in Alaska, do you think that makes a difference? I have connectivity to other sites servers but the Hashing server is off more than on for me

[pogarek]

Might be the case.. The hashing server used by pogoapi is the one: https://pokehash.buddyauth.com . Try to collect some logs with debug enable to see, if errors are due connectivity. Then you can try to contact support : https://talk.pogodev.org/t/api-hashing-support OR https://bosslandgmbh.zendesk.com/hc/en-us OR on hashing-support channel on https://discord.pogodev.org/ .
I'm in Europe, the ping to pokehash.buddyauth.com is at around 40ms for me. ..

[MerlionRock]

@smirciat Check this for hashing server status: https://status.buddyauth.com/

[pogarek]

It should be solved now - the change is merged to the repository.