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.msi package v3.6.2 can't render some pptx files contained Chinese characters correctly #363

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spindensity opened this issue Sep 16, 2018 · 4 comments

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@spindensity
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Describe the bug

.msi package v3.6.2 can't render some pptx files contained Chinese characters correctly, all Chinese characters disappeared in the preview window. See screenshot.

The bug probably caused by default Syncfusion PDF converter settings not properly handle font infomation. New Syncfusion version provide parameters to embed fonts into target PDF, see official docs. Maybe it would work.

To Reproduce
Steps to reproduce the behavior:

  1. Download then select DICOM.pptx;
  2. Press spacebar;
  3. All Chinese characters disappeared in the preview window.

Expected behavior
All characters display correctly.

Desktop (please complete the following information):

Screenshots and Exception Log
Office:
pptx_in_office

Quicklook:
pptx_in_preview

@spindensity spindensity changed the title .msi package v3.6.2 can't render some pptx file contained Chinese characters correctly .msi package v3.6.2 can't render some pptx files contained Chinese characters correctly Sep 16, 2018
@xupefei
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xupefei commented Sep 16, 2018

Unfortunately, EmbedFonts does solve the problem. Maybe it is better to use #358 to solve this issue.

@xupefei
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xupefei commented Sep 16, 2018

I know the reason. The PPTX uses "华文楷体" font, but you don't have this font installed on your PC. The real solution is font substitution: https://help.syncfusion.com/file-formats/presentation/presentation-to-pdf#font-substitution-for-unavailable-fonts

UPDATE: Tested but only partially works. Some characters are now displayed while other not.

@spindensity
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spindensity commented Sep 16, 2018

I have "华文楷体" installed on my PC.

Indeed this font is bundled together in office 365.
font_installed
fonts_dir

@emako
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emako commented Dec 10, 2024

现在可以获取新版本插件了,问题没有复现
The new version of the plugin is now available

https://github.com/QL-Win/QuickLook.Plugin.OfficeViewer/releases

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