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<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no">
<meta name="description" content="Help Desk Ticket Management Software Features.Web based email ticketing, Knowledge base management,Self service portal, SLA escalation and CRM Integration">
<meta name="robots" content="all">
<meta http-equiv="X-UA-Compatible" content="ie=edge">
<link rel="dns-prefetch" href="//fonts.googleapis.com">
<link rel="preload stylesheet" as="style" href="https://use.typekit.net/pvn4oln.css" type="text/css" crossorigin="anonymous">
<title>Online Help Desk Software | Self Service Knowledge Base | Community Forum</title>
<link rel="icon" href="//assets.www.happyfox.com/img/favicon.ico?r=1658156972252" type="image/x-icon">
<link rel="stylesheet" type="text/css" href="//assets.www.happyfox.com/v2/css/hf-generic.css?r=1658156972252">
<link rel="stylesheet" type="text/css" href="//assets.www.happyfox.com/v2/css/helpdesk-tour/main.css?r=1658156972252">
<link rel="stylesheet" type="text/css" href="//assets.www.happyfox.com/v2/css/helpdesk-tour/icons.data.svg.css?r=1658156972252">
<link rel="stylesheet" href="tour.css">
<link rel="stylesheet" href="tourNav.css">
</head>
<body>
<header>
<div class = "navbar">
<nav>
<div id = "nav-disp">
<ul>
<li><img id = "logo-img" src="https://assets.www.happyfox.com/v2/images/site-nav/topbar-logo-black.svg" alt="happyfox"></li>
<li><a href = "index.html">Home</a></li>
<li><a href = "./Demo/demo.html">Demo</a></li>
<li><a href = "happt fox clone/Pricing/index.html">Pricing</a></li>
</ul>
<ul>
<button id = "login" type = "button"><a href="#"></a>Login</button>
</ul>
</div>
</nav>
</div>
</header>
<div class = "heading">
</div>
<section class="hf-tour__banner">
<div class="container minimised">
<h1 class="hf-tour__banner-head">
HappyFox Help Desk Tour
</h1>
<p class="hf-tour__banner-strapline">
The all-in-one Help Desk ticketing system that provides faster and better support for your customers.
</p>
<div class="signup-banner__wrap" product_name="">
<div class="signup-banner">
<input type="email" class="helpdesk-email" name="signup-email 2" aria-label="input email 2" placeholder="Enter your work email">
<button type="button" class="signup-banner__button" id="prefooterButton">Get a Demo</button>
</div>
<p class="signup-banner__error slide-up">Please enter a valid email</p>
<p class="signup-straptxt"><a href="/privacy-policy/" class="signup-straptxt__link">
By submitting, you agree to HappyFox’s Privacy Policy.
</a> </p>
</div>
</section>
<section class="hf-tour__tab-bar" id = "scrolling">
<div class="container minimised">
<div class="hf-tour__tab-wrap">
<ul class="hf-tour__tabs">
<li class="hf-tour__tabs-item">
<a href="#OmnichannelInner" class="hf-tour__tabs-link active">Omnichannel</a>
</li>
<li class="hf-tour__tabs-item">
<a href="#Ticketing" class="hf-tour__tabs-link">Ticketing</a>
</li>
<li class="hf-tour__tabs-item">
<a href="#Self-Service" class="hf-tour__tabs-link">Self-Service</a>
</li>
<li class="hf-tour__tabs-item">
<a href="#Automation" class="hf-tour__tabs-link">Automation</a>
</li>
<li class="hf-tour__tabs-item">
<a href="#Reporting" class="hf-tour__tabs-link">Reporting</a>
</li>
<li class="hf-tour__tabs-item">
<a href="#Customization" class="hf-tour__tabs-link">Customization</a>
</li>
<li class="hf-tour__tabs-item">
<a href="#Administration" class="hf-tour__tabs-link">Administration</a>
</li>
<li class="hf-tour__tabs-item">
<a href="#Security" class="hf-tour__tabs-link">Security</a>
</li>
</ul>
</div>
</div>
</section>
<section class="hf-tour__feature bg-white" id="Omnichannel">
<div class="container minimised" id="OmnichannelInner">
<div class="hf-tour__feature-wrap right-column bg-bubble-right active">
<div class="hf-tour__feature-info">
<h2 class="hf-tour__feature-head">
Single Platform for your <span class="hf-tour__highlighter middler red">Omnichannel</span> Requests
</h2>
<p class="hf-tour__feature-para">
Convert email, phone, chat, social media, and web requests into tickets and keep them organized.
</p>
</div>
<div class="hf-tour__feature-gfx parallax-ele" data-jsuplxperspective="100">
<img src="//assets.www.happyfox.com/v2/images/helpdesk-tour/omnichannel.svg" alt="omnichannel" style="will-change: transform; transform: translate3d(0px, -50.4581px, 0px);">
</div>
</div>
<div class="hf-tour__card-section">
<div class="hf-tour__card active">
<div class="hf-tour__card-icon icon-1-email"></div>
<p class="hf-tour__card-heading">Email</p>
<p class="hf-tour__card-para">Don’t let customer emails slip through! Point your support email address into HappyFox’s support ticket system to have all incoming emails converted to actionable tickets.</p>
<a href="https://www.happyfox.com/email-ticketing/" class="hf-tour__card-link tour-orange">Learn More <div class="icon-arrow-orange"></div></a>
</div>
<div class="hf-tour__card active">
<div class="hf-tour__card-icon icon-2-voice"></div>
<p class="hf-tour__card-heading">Voice</p>
<p class="hf-tour__card-para">Speak with your customers right from your Help Desk! All calls, transcripts, and recordings will take the form of a newly created ticket within HappyFox.</p>
<a href="https://www.happyfox.com/help-desk-integration/#voice" class="hf-tour__card-link tour-orange">Learn More <div class="icon-arrow-orange"></div></a>
</div>
<div class="hf-tour__card active">
<div class="hf-tour__card-icon icon-3-socialmedia"></div>
<p class="hf-tour__card-heading">Social Media</p>
<p class="hf-tour__card-para">Want to track, prioritize, and follow-up on social media requests from one place? HappyFox lets you keep an eye on social media mentions and messages from Facebook and Twitter.</p>
<a href="https://www.happyfox.com/social-media-customer-service/" class="hf-tour__card-link tour-orange">Learn More <div class="icon-arrow-orange"></div></a>
</div>
<div class="hf-tour__card active">
<div class="hf-tour__card-icon icon-4-livechat"></div>
<p class="hf-tour__card-heading">Live Chat</p>
<p class="hf-tour__card-para">Add a chat plugin to your support center or your website by integrating with HappyFox Chat or other supported live chat widgets. Record all customer conversations as Help Desk tickets.</p>
<a href="https://www.happyfox.com/live-chat/" class="hf-tour__card-link tour-orange">Learn More <div class="icon-arrow-orange"></div></a>
</div>
<div class="hf-tour__card active">
<div class="hf-tour__card-icon icon-5-self-service"></div>
<p class="hf-tour__card-heading">Self Service</p>
<p class="hf-tour__card-para">Help end users resolve issues on their own. Manage knowledge base articles and FAQs in various languages and intelligently deflect ticket creation. Build customizable new ticket forms to gather incoming service requests.</p>
<a href="https://www.happyfox.com/knowledge-base/" class="hf-tour__card-link tour-orange">Learn More <div class="icon-arrow-orange"></div></a>
</div>
<div class="hf-tour__card active">
<div class="hf-tour__card-icon icon-6-internal-communication"></div>
<p class="hf-tour__card-heading">Internal Communication</p>
<p class="hf-tour__card-para">Using Slack or Microsoft Teams to manage internal support? Enable users to create tickets and receive notifications in business communication platforms through powerful integrations.</p>
<a href="https://www.happyfox.com/help-desk-integration/#communication" class="hf-tour__card-link tour-orange">Learn More <div class="icon-arrow-orange"></div></a>
</div>
</div>
</div>
</section>
<section class="hf-tour__customers bg-grey">
<div class="container minimised">
<div class="hf-tour__customers-wrap">
<h3 class="hf-tour__customer-heading happyFade active">Trusted by Industry-Leading Companies</h3>
<ul class="hf-tour__customer-list">
<li><img class="lazyload active" loading="lazy" src="//assets.www.happyfox.com/v2/logo/owler-logo.png" width="120" alt="owler"></li>
<li><img class="lazyload active" loading="lazy" src="//assets.www.happyfox.com/v2/logo/whirlpool.svg" alt="Whirlpool">
</li>
<li><img class="lazyload active" loading="lazy" src="//assets.www.happyfox.com/v2/logo/jabra.svg" alt="Jabra"></li>
<li><img class="lazyload active" loading="lazy" src="//assets.www.happyfox.com/v2/logo/leap-frog.svg" alt="Leap Frog">
</li>
<li><img class="lazyload active" loading="lazy" src="//assets.www.happyfox.com/v2/logo/harbour.svg" alt="Kindling">
</li>
</ul>
</div>
</div>
</section>
<section class="hf-tour__feature bg-white" id="Ticketing">
<div class="container minimised">
<div class="hf-tour__feature-wrap bg-bubble-left active">
<div class="hf-tour__feature-gfx hf-tour__carousel owl-carousel owl-loaded owl-drag">
<div class="owl-stage-outer"><div class="owl-stage" style="transform: translate3d(-2760px, 0px, 0px); transition: all 0s ease 0s; width: 4830px;"><div class="owl-item cloned" style="width: 690px;"><div class="parallax-ele" data-jsuplxperspective="100">
<img src="//assets.www.happyfox.com/v2/images/helpdesk-tour/canned-actions.svg" alt="tour image" class="parallax-ele" data-jsuplxperspective="50" style="will-change: transform; transform: translate3d(0px, -2294.88px, 0px);">
</div></div><div class="owl-item cloned" style="width: 690px;"><div class="parallax-ele" data-jsuplxperspective="100">
<img src="//assets.www.happyfox.com/v2/images/helpdesk-tour/private-note.svg" alt="tour image" class="parallax-ele" data-jsuplxperspective="50" style="will-change: transform; transform: translate3d(0px, -2199.96px, 0px);">
</div></div><div class="owl-item" style="width: 690px;"><div class="parallax-ele" data-jsuplxperspective="100">
<img src="//assets.www.happyfox.com/v2/images/helpdesk-tour/queues.svg" alt="tour image" style="will-change: transform; transform: translate3d(0px, 98.0885px, 0px);">
</div></div><div class="owl-item" style="width: 690px;"><div class="parallax-ele" data-jsuplxperspective="100">
<img src="//assets.www.happyfox.com/v2/images/helpdesk-tour/canned-actions.svg" alt="tour image" class="parallax-ele" data-jsuplxperspective="50" style="will-change: transform; transform: translate3d(0px, 98.0885px, 0px);">
</div></div><div class="owl-item animated owl-animated-in flipInX active" style="width: 690px;"><div class="parallax-ele" data-jsuplxperspective="100">
<img src="//assets.www.happyfox.com/v2/images/helpdesk-tour/private-note.svg" alt="tour image" class="parallax-ele" data-jsuplxperspective="50" style="will-change: transform; transform: translate3d(0px, 98.0885px, 0px);">
</div></div><div class="owl-item cloned" style="width: 690px;"><div class="parallax-ele" data-jsuplxperspective="100">
<img src="//assets.www.happyfox.com/v2/images/helpdesk-tour/queues.svg" alt="tour image" style="will-change: transform; transform: translate3d(0px, -2389.8px, 0px);">
</div></div><div class="owl-item cloned" style="width: 690px;"><div class="parallax-ele" data-jsuplxperspective="100">
<img src="//assets.www.happyfox.com/v2/images/helpdesk-tour/canned-actions.svg" alt="tour image" class="parallax-ele" data-jsuplxperspective="50" style="will-change: transform; transform: translate3d(0px, -2294.88px, 0px);">
</div></div></div></div><div class="owl-nav disabled"><button type="button" role="presentation" class="owl-prev"><span aria-label="Previous"></span></button><button type="button" role="presentation" class="owl-next"><span aria-label="Next"></span></button></div><div class="owl-dots"><button role="button" class="owl-dot"><span></span></button><button role="button" class="owl-dot"><span></span></button><button role="button" class="owl-dot active"><span></span></button></div></div>
<div class="hf-tour__feature-info">
<h2 class="hf-tour__feature-head">
Experience a <br>Feature-Packed,<br> Easy to Use<br>
<span class="hf-tour__highlighter purple">Ticketing System</span>
</h2>
<p class="hf-tour__feature-para">
A ticketing system built on best practices and rated as the best Help Desk software by multiple
independent industry sources.
</p>
</div>
</div>
</section>
<section class="hf-tour__cta bg-grey2 happyFade active">
<div class="container minimised">
<div class="hf-tour__cta-wrap">
<h2 class="hf-tour__feature-head">
Choose your customer service solution plan
to match your needs
</h2>
<p class="hf-tour__feature-para">
View a detailed comparison of HappyFox’s pricing plans
</p>
<div class="hf-tour__button-container">
<a href="/help-desk-price/" class="hf-cta__button modified outlined">Agent-based Plans</a>
<a href="/help-desk-price/unlimited-agents/" class="hf-cta__button modified outlined">Unlimited Agents Plans</a>
</div>
</div>
</div>
</section>
<section class="hf-cta">
<div class="new-container">
<div class="hf-cta_box">
<h5>Speak with a Help Desk Specialist</h5>
<p>Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.
</p>
<div class="hf-cta__button-wrap">
<a href="/help-desk-software-demo/" class="hf-cta__button trailFormTrigger">Get a Demo</a>
</div>
</div>
</div>
</section>
<footer>
<div class="footer-links">
<div class="new-container">
<div class="row">
<div class="col-md-12">
<div class="footer-column tab-footer">
<h5>Features</h5>
<p><a href="/email-ticketing/">Email Ticketing</a></p>
<p><a href="/knowledge-base/">Knowledge Base</a></p>
<p><a href="/community-discussion-forum-software/">Community Forums</a></p>
<p><a href="/help-desk-reports/">Help Desk Reporting</a></p>
<p><a href="/automated-help-desk/">Help Desk Automation</a></p>
<p><a href="/multilingual-help-desk/">Multilingual Help Desk</a></p>
<p><a href="/self-service-portal/">Self Service Portal</a></p>
<p><a href="/help-desk-sla-management/">SLA Management</a></p>
<p><a href="/help-desk-satisfaction-survey/">Satisfaction Survey</a></p>
<p><a href="/help-desk-email-notification/">Email Notification</a></p>
<p><a href="/help-desk-customization/">Help Desk Customization</a></p>
<p><a href="/help-desk-ticket-features/">Help Desk Ticket Features</a></p>
<p><a href="/multilingual-knowledge-base/">Multilingual Knowledge Base</a></p>
<p><a href="/internal-knowledge-base/">Internal Knowledge Base</a></p>
<p><a href="/help-desk-sms-notification/">HappyFox SMS</a></p>
<p><a href="/asset-management/">Asset Management</a></p>
<p><a href="/task-management/">Task Management</a></p>
<p><a href="/agent-scripting/">Agent Scripting</a></p>
</div>
<div class="footer-column tab-footer">
<h5>For Businesses</h5>
<p><a href="/enterprise/">Enterprise</a></p>
<p><a href="/small-business-help-desk-software/">Small-Business</a></p>
<h5>For Industries</h5>
<p><a href="/solution/help-desk-software-for-schools/">Education</a>,
<a href="/solution/retail-ecommerce-customer-support-software/">Retail</a>,
<a href="/solution/help-desk-software-for-hospitality-travel/">Travel</a>,
</p>
<p><a href="/solution/help-desk-software-for-it-services/">IT Services</a>,
<a href="/solution/telecom-customer-support-software/">Telecom</a>,
<a href="/solution/help-desk-software-for-government-organization/">Government</a>,
</p>
<p><a href="/solution/help-desk-software-for-non-profit-ngo/">Non-Profit Organizations</a>,</p>
<p><a href="/solution/hospital-help-desk-software/">Healthcare</a>,
<a href="/solution/real-estate-customer-service-software/">Real Estate</a>,
<a href="/solution/airline-customer-support-software/">Airlines</a>
</p>
<h5>For Teams</h5>
<p><a href="/solution/human-resource-help-desk-software/">HR</a>,
<a href="/software/facility-management-help-desk/">Facilities</a>,
<a href="/solution/help-desk-for-marketing-management/">Marketing</a>,
</p>
<p><a href="/solution/sales-management-help-desk/">Sales</a>,
<a href="/customer-service-software/">Customer Support</a>
</p>
<h5>Compare</h5>
<p><a href="/zendesk-alternative/">Zendesk vs HappyFox</a></p>
<p><a href="/freshdesk-vs-happyfox/">Freshdesk vs HappyFox</a></p>
<p><a href="/kayako-vs/">Kayako vs HappyFox</a></p>
<p><a href="/a-gmail-alternative-for-customer-support/">Gmail Alternative for Support</a></p>
</div>
<div class="footer-column tab-footer">
<h5>Use Cases</h5>
<p><a href="/help-desk-software/">Help Desk Software</a></p>
<p><a href="/help-desk-ticketing-system/">Ticketing System</a></p>
<p><a href="/use-cases/shared-inbox-software/">Shared Inbox Software</a></p>
<p><a href="/use-cases/trouble-ticket-software/">Trouble Ticket Management</a></p>
<p><a href="/use-cases/issue-tracking-software/">Issue Tracking Software</a></p>
<p><a href="/customer-service-software/">Customer Service</a></p>
<p><a href="/use-cases/email-support-help-desk/">Email Support Software</a></p>
<p><a href="/use-cases/customer-complaint-management-software/">Customer Complaint Management</a></p>
<p><a href="/use-cases/internal-help-desk-software/">Internal Help Desk Software</a></p>
<p><a href="/software/ticket-tracking-software/">Ticket Tracking Software</a></p>
<p><a href="/use-cases/cloud-contact-center/">Contact Center Software</a></p>
<p><a href="/solution/it-help-desk-software/">IT Help Desk Software</a></p>
<p><a href="/software/case-management-software/">Case Management Software</a></p>
<p><a href="/cloud-help-desk/">Cloud Help Desk</a></p>
<p><a href="/mobile-help-desk/">Mobile Help Desk</a></p>
<p><a href="/remote-customer-support/">Remote Customer Support</a></p>
<p><a href="/multi-brand-help-desk/">Multi-Brand Helpdesk</a></p>
</div>
<div class="footer-column">
<h5>Resources</h5>
<p><a href="/help-desk-resources/">E-Books & Guides</a></p>
<p><a href="/webinars/">Webinars</a></p>
<p><a href="/customer-stories/">Customer Stories</a></p>
<p><a href="https://www.youtube.com/user/HappyFoxApp/" rel="noopener nofollow noreferrer" target="_blank">Videos</a></p>
<p><a href="https://blog.happyfox.com/">Blog</a></p>
<p><a href="https://support.happyfox.com/kb/article/360-api-for-happyfox/">Help Desk API Docs</a></p>
<h5>Company</h5>
<p><a href="/about-the-customer-support-company/">About Us</a></p>
<p><a href="/customer-stories/">Our Customers</a></p>
<p><a href="/jobs/">Jobs</a></p>
<p><a href="/press/">Press & Media</a></p>
<h5>Contact Us</h5>
<p><a href="/contact/">Contact Sales</a></p>
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