From 501a0516d0e2350e68c301945b2f8b6b840b0b6a Mon Sep 17 00:00:00 2001 From: michaelAtRC <110858590+michaelAtRC@users.noreply.github.com> Date: Wed, 19 Jul 2023 11:04:04 -0700 Subject: [PATCH] Note about refunds being set to $0 --- .../\360\237\222\260 Subscription Guidance/refunds.md" | 6 +++++- 1 file changed, 5 insertions(+), 1 deletion(-) diff --git "a/docs_source/\360\237\222\260 Subscription Guidance/refunds.md" "b/docs_source/\360\237\222\260 Subscription Guidance/refunds.md" index d5cf2cf4..5d912571 100644 --- "a/docs_source/\360\237\222\260 Subscription Guidance/refunds.md" +++ "b/docs_source/\360\237\222\260 Subscription Guidance/refunds.md" @@ -32,7 +32,11 @@ Refunds are handled differently on each platform. It's recommended to set up [Pl [/block] ## RevenueCat Dashboard +> 🚧 Refunded transactions will report as $0 in events +> +> In our Scheduled Data Exports and webhook events, we set the price of refunded transactions to $0. This is so we don't send negative revenue for these transactions that have been refunded and is to make sure that the information provided is accurate to developers for these events. + **Android** purchases can be refunded directly through the RevenueCat dashboard. Granting a refund will immediately expire the subscription and remove any entitlement access. By refunding directly through RevenueCat you can ensure that refunds are accounted for in all charts and integrations. Apple doesn’t allow developers to grant refunds themselves, only through Apple customer support. However, Apple refunds are tracked with RevenueCat and accounted for in all charts and integrations. -![](https://files.readme.io/9def41e-app.revenuecat.com_activity_270f6f8f_event_909c784d-ba27-4e33-8e7c-020e4db714ef_2.png "app.revenuecat.com_activity_270f6f8f_event_909c784d-ba27-4e33-8e7c-020e4db714ef (2).png") \ No newline at end of file +![](https://files.readme.io/9def41e-app.revenuecat.com_activity_270f6f8f_event_909c784d-ba27-4e33-8e7c-020e4db714ef_2.png "app.revenuecat.com_activity_270f6f8f_event_909c784d-ba27-4e33-8e7c-020e4db714ef (2).png")