Video and photo upload not working on all devices #1191

rasos · 2019-09-12T20:06:47Z

We have tested photo and video on several devices. Not all devices support that yet.

Taking a photo or video does not start at all on a Nexus Tablet with Android 7.1.1.
On a Huawei P10 Plus, Android 9 we can make the video and after that when I can click on the hook to upload the video I automatically return to the chat, but with no uploaded video.

It works fine on a Fairphone 2 with Android 7.1.1, though.

Your Rocket.Chat Experimental app version: 1.19
Your Rocket.Chat server version: 0.74.1

#712

diegolmello · 2019-09-18T15:15:52Z

@rasos Does the app crash? Can you send us some log report?

rasos · 2019-09-20T16:44:24Z

@diegolmello It seems to be simply a permission issue on our test tablet Nexus 7. Even if the app asks for both permissions to access the camera and have access to stored data, access to image-crop-picker is denied.

Here is the logcat when pressing Take a photo and Take a video:

09-20 18:33:18.366 32264 32411 W InputEventReceiver: Attempted to finish an input event but the input event receiver has already been disposed.
09-20 18:33:18.372 32264 32411 E image-crop-picker: Promise rejected. Permission denied
09-20 18:33:18.401 32264 32411 I bugsnag-react-native: Sending exception: Error - Permission denied l@index.android.bundle:13:1747
09-20 18:33:18.401 32264 32411 I bugsnag-react-native: index.android.bundle:13:1194
09-20 18:33:18.401 32264 32411 I bugsnag-react-native: value@index.android.bundle:21:3799
09-20 18:33:18.401 32264 32411 I bugsnag-react-native: index.android.bundle:21:1076
09-20 18:33:18.401 32264 32411 I bugsnag-react-native: value@index.android.bundle:21:2710
09-20 18:33:18.401 32264 32411 I bugsnag-react-native: value@index.android.bundle:21:1046
09-20 18:33:18.401 32264 32411 I bugsnag-react-native: value@[native code]
09-20 18:33:18.515 32264 32275 I art     : Background sticky concurrent mark sweep GC freed 99695(4MB) AllocSpace objects, 37(880KB) LOS objects, 11% free, 44MB/50MB, paused 9.139ms total 106.974ms
09-20 18:33:19.928 32264 32429 W FirebaseRemoteConfig: No value of type 'String' exists for parameter key 'sessions_max_length_minutes'.
09-20 18:33:19.928 32264  3214 W FirebaseRemoteConfig: No value of type 'String' exists for parameter key 'sessions_feature_enabled'.
09-20 18:33:26.333 32264 32411 W InputEventReceiver: Attempted to finish an input event but the input event receiver has already been disposed.
09-20 18:33:26.335   476   488 W InputMethodManagerService: Window already focused, ignoring focus gain of: com.android.internal.view.IInputMethodClient$Stub$Proxy@69adb7 attribute=null, token = android.os.BinderProxy@8c42188
09-20 18:33:26.340 32264 32411 E image-crop-picker: Promise rejected. Permission denied
09-20 18:33:26.368 32264 32411 I bugsnag-react-native: Sending exception: Error - Permission denied l@index.android.bundle:13:1747
09-20 18:33:26.368 32264 32411 I bugsnag-react-native: index.android.bundle:13:1194
09-20 18:33:26.368 32264 32411 I bugsnag-react-native: value@index.android.bundle:21:3799
09-20 18:33:26.368 32264 32411 I bugsnag-react-native: index.android.bundle:21:1076
09-20 18:33:26.368 32264 32411 I bugsnag-react-native: value@index.android.bundle:21:2710
09-20 18:33:26.368 32264 32411 I bugsnag-react-native: value@index.android.bundle:21:1046
09-20 18:33:26.368 32264 32411 I bugsnag-react-native: value@[native code]

diegolmello · 2019-09-23T12:42:31Z

@rasos We'll take a look. Thanks.

alleniver · 2019-09-24T02:09:06Z

i have a same problem!

alleniver · 2019-09-24T09:26:51Z

Could be used normally when I restart The Rocket.Chat Server.

rasos · 2019-09-25T06:00:36Z

Photo upload now works on a Nexus Tablet with Andorid 7.1.1 with a fresh 1.20 develop build.

Taking a video throws exception:


09-25 07:58:38.015  8830  8830 W unknown:ReactNative: Receiver already unregistered
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: java.lang.IllegalArgumentException: Receiver not registered: org.wonday.orientation.OrientationModule$2@bca72ac
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at android.app.LoadedApk.forgetReceiverDispatcher(LoadedApk.java:1007)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at android.app.ContextImpl.unregisterReceiver(ContextImpl.java:1330)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at android.content.ContextWrapper.unregisterReceiver(ContextWrapper.java:608)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at org.wonday.orientation.OrientationModule.onHostDestroy(OrientationModule.java:375)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at com.facebook.react.bridge.ReactContext.onHostDestroy(ReactContext.java:252)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at com.facebook.react.ReactInstanceManager.moveToBeforeCreateLifecycleState(ReactInstanceManager.java:688)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at com.facebook.react.ReactInstanceManager.onHostDestroy(ReactInstanceManager.java:597)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at com.facebook.react.ReactInstanceManager.onHostDestroy(ReactInstanceManager.java:611)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at com.facebook.react.ReactActivityDelegate.onDestroy(ReactActivityDelegate.java:122)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at com.facebook.react.ReactActivity.onDestroy(ReactActivity.java:70)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at android.app.Activity.performDestroy(Activity.java:6881)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at android.app.Instrumentation.callActivityOnDestroy(Instrumentation.java:1154)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at android.app.ActivityThread.performDestroyActivity(ActivityThread.java:4190)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at android.app.ActivityThread.handleDestroyActivity(ActivityThread.java:4221)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at android.app.ActivityThread.-wrap6(ActivityThread.java)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1538)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at android.os.Handler.dispatchMessage(Handler.java:102)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at android.os.Looper.loop(Looper.java:154)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at android.app.ActivityThread.main(ActivityThread.java:6126)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at java.lang.reflect.Method.invoke(Native Method)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:886)
09-25 07:58:38.015  8830  8830 W unknown:ReactNative: 	at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:776)
09-25 07:58:38.015  8830  8830 D ReactNativeNotifs: onHostDestroy

paolo050181 · 2020-04-09T07:29:29Z

Hello,
i cannot upload image from mobile and browser.
the debug error when i try is:
API ➔ debug POST: /api/v1/rooms.upload/rAkEiEbmzPWRdPC6k
Meteor ➔ method canAccessRoom -> userId: 6Q7PvzYcaktD56Jwb, arguments: ["rAkEiEbmzPWRdPC6k","6Q7PvzYcaktD56Jwb"]
Error: FileNotFound: no file with id cJtg56H5ZCDf49eyZ found
at /opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/gridfs-stream/index.js:188:25
at /opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:410:17
at /opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:398:11
at ClientSession.endSession (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/sessions.js:134:41)
at executeCallback (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:395:17)
at deleteCallback (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/operations/collection_ops.js:349:17)
at /opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/operations/collection_ops.js:364:54
at handleCallback (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:128:55)
at /opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/operations/collection_ops.js:1259:5
at handler (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/topologies/replset.js:1155:22)
at /opt/Rocket.Chat/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/pool.js:397:18
at processTicksAndRejections (internal/process/task_queues.js:75:11)
API ➔ debug post rooms.upload/:rid threw an error: TypeError: sharp is not a function
at LocalStore.uploadsOnValidate [as onValidate] (app/file-upload/server/lib/FileUpload.js:232:13)
at LocalStore.validate (packages/jalik:ufs/ufs-store.js:597:18)
at MethodInvocation.ufsComplete (packages/jalik:ufs/ufs-methods.js:79:23)
at maybeAuditArgumentChecks (packages/ddp-server/livedata_server.js:1771:12)
at packages/ddp-server/livedata_server.js:1689:15
at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
at packages/ddp-server/livedata_server.js:1687:36
at new Promise ()
at Server.applyAsync (packages/ddp-server/livedata_server.js:1686:12)
at Server.apply (packages/ddp-server/livedata_server.js:1625:26)
at Server.call (packages/ddp-server/livedata_server.js:1607:17)
at FileUploadClass._doInsert (app/file-upload/server/lib/FileUpload.js:513:24)
at FileUploadClass.insert (app/file-upload/server/lib/FileUpload.js:538:15)
at FileUploadClass.insertSync (packages/meteor.js:306:21)
at DDPCommon.MethodInvocation. (app/api/server/v1/rooms.js:122:35)
at packages/dispatch_run-as-user.js:211:14
at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
at Object.Meteor.runAsUser (packages/dispatch_run-as-user.js:210:33)
at Object.post (app/api/server/v1/rooms.js:120:27)
at app/api/server/api.js:343:82
at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
at Object._internalRouteActionHandler [as action] (app/api/server/api.js:343:39)
at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32)
at packages/nimble_restivus/lib/route.coffee:59:33
at packages/simple_json-routes.js:98:9
=> awaited here:
at Promise.await (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/promise_server.js:60:12)
at Server.apply (packages/ddp-server/livedata_server.js:1638:22)
at Server.call (packages/ddp-server/livedata_server.js:1607:17)
at FileUploadClass._doInsert (app/file-upload/server/lib/FileUpload.js:513:24)
at FileUploadClass.insert (app/file-upload/server/lib/FileUpload.js:538:15)
at FileUploadClass.insertSync (packages/meteor.js:306:21)
at DDPCommon.MethodInvocation. (app/api/server/v1/rooms.js:122:35)
at packages/dispatch_run-as-user.js:211:14
at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
at Object.Meteor.runAsUser (packages/dispatch_run-as-user.js:210:33)
at Object.post (app/api/server/v1/rooms.js:120:27)
at app/api/server/api.js:343:82
at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)
at Object._internalRouteActionHandler [as action] (app/api/server/api.js:343:39)
at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32)
at packages/nimble_restivus/lib/route.coffee:59:33
at packages/simple_json-routes.js:98:9
API ➔ debug Failure {
statusCode: 400,
body: {
success: false,
error: 'sharp is not a function',
stack: undefined
}
}
i have a problem only for pic, video and pdf work correctly.
Some information:
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 18.04.4 LTS
Release: 18.04
Codename: bionic

Rocket.Chat Version: 3.0.12 |
NodeJS Version: 12.14.0 - arm64
MongoDB Version: 4.2.5
MongoDB Engine: wiredTiger
Platform: linux
Process Port: 3000
Site URL: http://xxx.xxxx.it/
ReplicaSet OpLog: Enabled
Commit Hash: 15ac7670be
Commit Branch: HEAD
Could you help me?
Regards
Paolo

diegolmello · 2021-01-18T21:47:25Z

Is this still a thing?

rasos · 2021-01-19T07:41:56Z

Passed our tests we did last summer and no more complaints from users. Closing.

diegolmello added the ℹ️ needs info label Sep 18, 2019

lorek123 mentioned this issue Sep 18, 2019

Not able to upload images or files #1167

Closed

diegolmello added 🐛 bug 🕵️ needs investigation and removed ℹ️ needs info labels Sep 23, 2019

rasos closed this as completed Jan 19, 2021

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Video and photo upload not working on all devices #1191

Video and photo upload not working on all devices #1191

rasos commented Sep 12, 2019

diegolmello commented Sep 18, 2019

rasos commented Sep 20, 2019

diegolmello commented Sep 23, 2019

alleniver commented Sep 24, 2019 •

edited

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alleniver commented Sep 24, 2019

rasos commented Sep 25, 2019 •

edited

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paolo050181 commented Apr 9, 2020

diegolmello commented Jan 18, 2021

rasos commented Jan 19, 2021

Video and photo upload not working on all devices #1191

Video and photo upload not working on all devices #1191

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rasos commented Sep 12, 2019

diegolmello commented Sep 18, 2019

rasos commented Sep 20, 2019

diegolmello commented Sep 23, 2019

alleniver commented Sep 24, 2019 • edited Loading

alleniver commented Sep 24, 2019

rasos commented Sep 25, 2019 • edited Loading

paolo050181 commented Apr 9, 2020

diegolmello commented Jan 18, 2021

rasos commented Jan 19, 2021

alleniver commented Sep 24, 2019 •

edited

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rasos commented Sep 25, 2019 •

edited

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