[iOS-12.x] Error uploading audio or video (invalid file type)

[adrianovieira]

Description:

I am using an iPhone (iOS-12.5).
And I am trying to record a short video and/or an audio to send to any chat channel.

Although I do can send audio/video via RKC-electron destop app,
I always get an error message as an "invalid file type" when trying via iphone.

Environment Information:

• Rocket.Chat Server Version: 3.3.0
• Rocket.Chat App Version: 4.13.0
• Device Name: iPhone
• OS Version: 12.5

Steps to reproduce:

1. any channel
2. record a video or audio only (via rocketchat app own features/buttons)
3. try to send it

Expected behavior:

rocketchat app recorded video or audio be sent to any channel.

Actual behavior:

always get an "invalid file type" error.

Additional context:

[diegolmello]

What's your file upload setting on admin?

[adrianovieira]

Hi!

image/*,
audio/*,
video/*,
application/zip,
application/x-rar-compressed,
application/pdf,
text/plain,
text/csv,
application/ms-powerpoint,
application/vnd.openxmlformats-officedocument.wordprocessingml.document,
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet,
application/vnd.openxmlformats-officedocument.presentationml.presentation,
application/vnd.oasis.opendocument.spreadsheet,
application/vnd.ms-excel,
application/msword

[diegolmello]

Ok. Can you try leaving it blank just to test if it works?

[adrianovieira]

Ok. I can for a quick test!

But what if we need to define what kind files is allowed for upload?

[adrianovieira]

Ok. Can you try leaving it blank just to test if it works?

It works when we try to send voice messages (via rocket app itself).

But it isn't work when we try to send a video (via rocket app -> "take a video") - longer than 15seconds

[diegolmello]

Oh, that might be a collateral effect of an already fixed issue, but not released.
I'm releasing 4.13.1 with it now.
#2738

Just as test/workaround, can you try closing the app and then send that video?

[adrianovieira]

But I'm not sure if it is related to a multiple uploads!

I tried many times in many ways to upload a video using that "take a video" feature (longer than 15s), but it isn't work.

[adrianovieira]

This is for your notes...

Just trying to upload only one file which was took by "app take a video" (around 18 seconds duration only), but it doesn't work.

PS: that [X] button doesn't work either

[diegolmello]

Just to isolate the issue, can you try that on https://open.rocket.chat?
I just sent a video with 1 min and it worked.
Thanks!

[adrianovieira]

Hey!
I just updated RocketChat App to 4.13.1 on my ios phone.

And now it works if and only if we set "file upload->Accepted Media Types" as blank.

So, are there anything which we can do on our side to fix it?

Are there a misconfiguration when we use these bellow data on that field?

Hi!

image/*,
audio/*,
video/*,
application/zip,
application/x-rar-compressed,
application/pdf,
text/plain,
text/csv,
application/ms-powerpoint,
application/vnd.openxmlformats-officedocument.wordprocessingml.document,
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet,
application/vnd.openxmlformats-officedocument.presentationml.presentation,
application/vnd.oasis.opendocument.spreadsheet,
application/vnd.ms-excel,
application/msword

[diegolmello]

Awesome!
I'm assigning this issue as a bug, because it should work apparently.
Maybe we're missing something like it doesn't support \n on the config, etc.
If you leave only audio/* on the setting. Does it work?
What about audio/*,image/*?
It's probably some misconfiguration like that.

[adrianovieira]

On our rocket chat server, this settings is an in line entry, e.g.:

image/*, audio/*, video/*, application/zip, application/x-rar-compressed, application/pdf, text/plain, text/csv, application/ms-powerpoint, application/vnd.openxmlformats-officedocument.wordprocessingml.document, application/vnd.openxmlformats-officedocument.spreadsheetml.sheet, application/vnd.openxmlformats-officedocument.presentationml.presentation, application/vnd.oasis.opendocument.spreadsheet, application/vnd.ms-excel, application/msword

I described it like this just for better reading

Hi!

image/*,
audio/*,
video/*,
application/zip,
application/x-rar-compressed,
application/pdf,
text/plain,
text/csv,
application/ms-powerpoint,
application/vnd.openxmlformats-officedocument.wordprocessingml.document,
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet,
application/vnd.openxmlformats-officedocument.presentationml.presentation,
application/vnd.oasis.opendocument.spreadsheet,
application/vnd.ms-excel,
application/msword