Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

iOS App Version 4.14.1 - Dialog for Sharing Files is blank #2877

Closed
voltage6082 opened this issue Feb 5, 2021 · 5 comments · Fixed by #2963
Closed

iOS App Version 4.14.1 - Dialog for Sharing Files is blank #2877

voltage6082 opened this issue Feb 5, 2021 · 5 comments · Fixed by #2963
Labels

Comments

@voltage6082
Copy link

voltage6082 commented Feb 5, 2021

Description:

Eventought this issue was solved for some, it still keeps happening to me:
When using the option for sharing files on iOS with the updated version (4.14.1) of the Rocket.Chat App, a blank dialog appears (refer to the video below).

Environment Information:

  • Rocket.Chat Server Version: 3.9.7
  • Rocket.Chat App Version: 4.14.1.22787
  • Device Name: iPhone 12 256GB
  • OS Version: iOS 14.4

Steps to reproduce:

  1. Open any App on iOS which lets you use the share option (I tested it with Photos and Safari)
  2. Click on the iOS share icon
  3. Click on the Rocket.Chat App

Expected behavior:

One would expect Rocket.Chat to open to share the content.

Actual behavior:

Unfortunately only a blank dialog appears (refer to video below).
Actual Behaviour:

Version.4.14.1.Issue.iOS.app.dialog.for.sharing.files.is.blank.mp4

Additional context:

I performed a restart of my iPhone after updating the App to Version 4.14.1. This did not solve the issue.
Refer to the initial issue #2760 where the problems seemed to get solved for some users.
Thank you in advance!

@AmatorPhasma
Copy link

Same on:

  • iPad: gen6, gen7, gen8
  • iOS version 14.4

Note:
It works in the beta versions from the testflight app: 4.13.1, 4.14.0, 4.14.1

@MBraunshausen
Copy link

+1

iPad Air 4. Gen with iOS 14.4
and iPhone X with iOS 14.4

@avmentzer
Copy link

Same here, waiting since one month for an answer from Support.
Uploading D9454332-6BBD-4C22-8F33-7943A6939165.jpeg…

@avmentzer
Copy link

3110CCEF-6B51-40E6-91B9-89185208129E

@serge-petrov
Copy link

I have the same issue.
Two identical servers Ubuntu 20.04:
Version
3.14.4
Apps Engine Version
1.25.0
Node Version
v12.22.1
Database Migration
222
MongoDB
3.6.14 / wiredTiger (oplog Enabled)
Commit Details
HEAD: (ba6337c2b)
Branch: HEAD

First one works fine but the second one causes blank screen while sharing attachment from another app. I use the same iPhone SE2 and Rocket 4.16.2.23928 for both cases.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
Projects
None yet
Development

Successfully merging a pull request may close this issue.

6 participants