[Feature Request] SMS endpoint does not have the ability to override default department for new sessions

[bhardwajaditya]

Description:

The SMS endpoint does not have the ability to overwrite default department for new sessions. This might be required for several cases when all the new Livechat requests are not intended for the same department. It can fallback to default department in case the override value is not available.

We might also want to have multiple rooms open for same user with different departments. With the existing implementation, this is not possible as well.

Steps to reproduce:

1. Start a new Livechat session using SMS
2. The chat will be assigned to default department
3. Post default department change, the chat still continues in the previously opened room.

Expected behavior:

1. On department change a new chat with the updated department should be started.
2. There should be ability to override the default department value on the fly.

[debdutdeb]

Hi.

Thanks for this FR (and the corresponding PR!). I've transferred this to our feature requests repository. Please create feature request issues there in the future :)