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Some accounts are told they cannot sign in #239

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jakebeal opened this issue Aug 24, 2020 · 1 comment
Open

Some accounts are told they cannot sign in #239

jakebeal opened this issue Aug 24, 2020 · 1 comment
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bug Something isn't working medium priority "Need to do" or "Should do"
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@jakebeal
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Signing in with my main Google account, I am forced to re-authorize, but instead of being allowed to do so, I am told that sign-ins are temporarily disabled. This does not happen on my other account.

@tramyn tramyn added bug Something isn't working medium priority "Need to do" or "Should do" labels Aug 25, 2020
@tramyn tramyn self-assigned this Aug 25, 2020
@tramyn tramyn added this to the 2.9 milestone Aug 25, 2020
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tramyn commented Aug 25, 2020

This issue has been reported to occur on @jakebeal. For now, this issue is marked as a medium priority to say that it should be and/or needs to be addressed at some point. This issue will be escalated to top priority when more users reports that this is becoming a bigger issue.

Some solutions that we have tried that came out unsuccessful:

  • Remove all Third-party apps within the desired gmail account and rerun IP. Ideally, the document to run IP on will re-authenticate and the add-on will reappear in the list of third party apps with the reported issue resolved. This is not the case. Same issue exist.
  • run IP on different browsers (Chrome and Safari)

Temporary solutions that seems to work for now:

  • sign onto a different gmail account to run IP.

@tramyn tramyn modified the milestones: 2.9, 2.10 Sep 11, 2020
@tramyn tramyn modified the milestones: 2.11, 2.12, 2.13 Oct 27, 2020
@jakebeal jakebeal modified the milestones: 3.4, 4.0 Jun 14, 2021
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