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SUBMITTING PROBLEM REPORTS #373
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Discussion
Developers are invited to discuss a design change or solution to a coding problem.
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This was referenced Apr 2, 2021
This was referenced Jan 7, 2022
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I can't remember whether closing this issue unpins it or not, but I guess since technically it's not a bug/problem that needs to be resolved, it should probably be closed instead of left open. If closing it prevents it from being pinned however, I'll re-open it again. ... Here goes! |
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This was referenced Jul 18, 2023
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Labels
Discussion
Developers are invited to discuss a design change or solution to a coding problem.
How to Ask for Help
Introduction
When filing a problem report it is never harmful to provide more information than needed, but is almost always harmful to not provide enough information.
If your problem report does not provide enough information many people will not bother to even respond as they consider it a waste of time to ask for information which should have been provided in the original problem report.
Help others to help you!
Try to provide as much information as possible when filing problem reports!
Details
Before You Ask:
Be precise and informative about your problem:
The specific version of Hercules you are using (i.e. the output of the Hercules
Theversion
command).The reported version string should look like this:
ga4db8213
portion of the version string is the most important. If your version string only displays a generic "4.3.0.0" version string, then your Hercules was built wrong and you should rebuild it.Your complete Hercules configuration file.
Your complete Hercules log file. (VERY important!)
What guest operating system and release level are you running under Hercules? VM? MVS? z/VM? z/OS? Other?
Your complete
TCPIP.PROFILE
dataset if your problem is networking related.Which host operating system platform are you using? (Windows? Linux? Mac?) Which version is it? Windows 10? Windows 11? CentOS 6.8? Kubuntu 21.10? Is it 32-bit or 64-bit?
Is the problem consistent and repeatable? What procedure can others use to try and re-create your problem?
Is there anything else you can think of that might be related to your problem? Do you have any unusual or related software installed on your host? Have you made any recent configuration changes to your host?
Closing Remarks
If you provide a quality problem report with the information others need to help you, you will stand a much better chance of actually obtaining the quality help you seek.
Remember: the people you are asking are not psychic. They don't know the details of your problem. Only you know that.
If you provide them with the details they need to help you, they might actually be willing and able to help you.
Otherwise you're just wasting their time.
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