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seb reset utility error when opening #1029

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LucasNiesen opened this issue Nov 19, 2024 · 9 comments
Open

seb reset utility error when opening #1029

LucasNiesen opened this issue Nov 19, 2024 · 9 comments
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enhancement This issue proposes an enhancement of the software.

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@LucasNiesen
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when i try to open seb reset utility i got this.
How can i fix this?
image

@dbuechel
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Is there a log file for the reset utility under %LocalAppData%\SafeExamBrowser? If yes, please do provide it. If not, please elaborate how exactly you're trying to start the reset utility and on which operating system version?

@dbuechel dbuechel added the information required This issue lacks information or requires feedback. label Nov 20, 2024
@LucasNiesen
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This is the only thing in the log. Nothing useful.
image
I'am opening seb reset utility using the search menu on a Windows 11 23h2 device.
I also tried reinstalling seb but that doesn't work.

@dbuechel
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According to the error message, there is an issue with the buffer size of the console which you can configure in the console settings (if I recall correctly). Please try searching the internet for the given error message and report back here in case you cannot find any working solution.

@LucasNiesen
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According to the error message, there is an issue with the buffer size of the console which you can configure in the console settings (if I recall correctly). Please try searching the internet for the given error message and report back here in case you cannot find any working solution.

Do you mean by 'console settings' cmd setting?

@dbuechel
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Yes, exactly.

@LucasNiesen
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I fixed it manualy. But should not be normal that the size of a terminal/console effects if a application starts or not.

@dbuechel
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That is correct. Please do elaborate what values you had which were not working and to what you did change them to make it work, so that we may improve the implementation to adapt to different console sizes.

@dbuechel dbuechel added enhancement This issue proposes an enhancement of the software. information required This issue lacks information or requires feedback. and removed information required This issue lacks information or requires feedback. labels Nov 20, 2024
@LucasNiesen
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That is correct. Please do elaborate what values you had which were not working and to what you did change them to make it work, so that we may improve the implementation to adapt to different console sizes.

I had 166 and I needed to change it to 160. Then when I tried it again I got an error about height and needed to change it from 60 to 40.

@dbuechel
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Excellent, thanks for the information. We shall try to either fix that and/or at least provide a better user experience for an upcoming version.

@dbuechel dbuechel removed the information required This issue lacks information or requires feedback. label Nov 21, 2024
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