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Marking as favorite any files within the SpiderOak Hive section hangs the application #325

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kenmanheimer opened this issue Sep 16, 2013 · 5 comments
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@kenmanheimer
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Marking as a favorite any file hangs the app iff the file is being accessed via the SpiderOak Hive section.

Marking the same files as favorites is not a problem if you access them via other sections, eg via Devices.

@kenmanheimer
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An additional, salient detail: I experience this problem only in some of my accounts, and not in others.

I was alerted to it by a user bug report, so know that is not specific to my accounts.

That it only happens in some accounts raises the possibility that it's a server-side problem.

@kenmanheimer
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I'm not sure whether to be frustrated or relieved, but subsequent tries in the account where I was clearly having the problem is no longer showing the problem. Perhaps I didn't wait long enough on the downloads - but I waited upwards of five minutes on at least a few, and a good while on many, and none of them went through. Now they all are.

@kenmanheimer
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Barring any more immediate fix, we may benefit by implementing debugging provisions so we can collect data from users that encounter the problem. Perhaps something as simple as console.log() messages indicating the path of the visited file, to be active in debugging builds but not in full releases.

@devgeeks
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Fixed by #329

@kenmanheimer
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It turned out that our favoriting code used path components that was sensitive to the platform (windows vs other) which was prevailing as the Hive active source. That complicated nailing down the problem - but once we identified it, Tommy was able to eliminate the dependency, and resolve the problem.

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