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[Bug] All attachments in task logs disappeared following upgrade to 4.1.1 #1894
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The attachments seem present on disk (under casefiles/attachment), but are completly absent in the GUI, which is a bummer (as we use attachments to add valuable investigation data to cases). Let me know if I can provide anything to help troobleshoot. |
Is this a duplicate of #1875 ? |
What type of storage provider do you use? |
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Very likely yes, then I guess it should be fixed in 4.1.2 |
It is not the same issue. In #1875 logs disappear, not the attachments. |
@aim4r what about file observable attachment? and user avatars? Are you still seeing them? And what's the exact error logs you have? |
@aim4r can you confirm that file permission are correct (user |
In my case the attachments are all included as part of task logs. |
I don't have any of these, and there are no errors in the logs. Since my attachments are all part of task logs, I believe this is a duplicate of #1875. |
Yes the permissions are correct. There are no apparant errors in the UI or the logs. |
@aim4r the issue is not clear here: Are you talking about Task Logs that are no longer displayed OR your are still seeing your Task Logs, but their attachment are unavailable? |
Task Logs are no longer displayed. I'll close this issue, and push 4.1.2 as soon as its available. Once that is done, l'll confirm resolution in a comment. Thanks for the support 😊 |
Request Type
Bug
Work Environment
Problem Description
Following an upgrade from 4.0.5 to 4.1.1, all the attachments (images, .msg emails, etc.) that were included in task logs of old cases have disappeared.
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