[3.3.1] Crash when I save gcode file, project...

[SMJ33160]

Application Version 3.3.1

Platform windows 10 pro / Intel Celeron N3450 8 Go SSd 64Go

Printer ANYCUBIC i3MEGA

Steps to Reproduce saving Gcode file or project

Actual Results Crash

Expected results slice done, I want to save the gcode file. Windows opens the windows file , I select the directory and give a name. I click Save and Cura crash without anything in the log . Or I open une stl file and I want to save the project, it's the same issue.. Cura Crash. I install CURA in administrator mode or not it's the same issue.

cura.log

Additional Information
log issue from windows event (in french sorry ;-)

Nom de l’application défaillante Cura.exe, version : 0.0.0.0, horodatage : 0x5a2fae1f
Nom du module défaillant : _ssl.pyd, version : 3.5.2150.1013, horodatage : 0x5a2fa920
Code d’exception : 0xc0000005
Décalage d’erreur : 0x00000000000073e3
ID du processus défaillant : 0x2724
Heure de début de l’application défaillante : 0x01d3e179e2ba42da
Chemin d’accès de l’application défaillante : C:\Program Files\Ultimaker Cura 3.3\Cura.exe
Chemin d’accès du module défaillant: C:\Program Files\Ultimaker Cura 3.3_ssl.pyd
ID de rapport : 5e961b0f-81d0-4aa7-b168-db772ecced62
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

[Vandrasc]

Hi @SMJ33160 , thank you for reporting this. Is it possible to share your user directory folder with us, so we can try to reproduce your issue? Thanks

C:\Users<username>\AppData\Roaming\cura

[SMJ33160]

Hi,

Sorry to be so late...

you'll find my user directory in the zip file

Thanks,
cura.zip

[cul8rmom1]

Mine crashes as well. I can seem to get it to crash a lot of the time by putting the model under the build plate. I.e. reducing the z value below 0. When I am dont printing I will find a thingaverse model that causes it and let yall know.

[Ghostkeeper]

It doesn't crash when I try it with your cura.zip folder 😕

I tried:

• Loading a cube, saving to g-code.
• Saving to g-code under a file name that already existed.
• Saving to project file.
• Moving the cube to z = -6, saving to g-code.

Seems to work fine. I'm testing this on Cura 3.3.1 on Windows 8.1.

[jdmcguire]

Mine does the same thing, but my model is more complex. I can do it in the Beta version for Ubuntu 18.10 no problem. I only encounter this issue in Windows 10. Perhaps try loading a more complex model for testing purposes. You may be able to reproduce the issue.

[Ghostkeeper]

I tried this again (on 3.3.1) with more complex models. It doesn't want to crash. We're going to need something more to figure out how to reproduce the issue. Does it still occur in more modern versions of Cura?

[preacher4gh]

Same here on a Chuwi Lapbook Air with same CPU/GPU as in initial post, Cura 3.6, Windows 10 1809 Pro

Crash on every save operation.

Works well on 10yo ASUS Laptop with Core2Duo T9900 and Geforce 9650GT

Also curious: Celeron N3450 and Core2Duo T9900 shall have comparable performance, slicing same model takes 10s on T9900 but 5 Minutes on N3450.

Tried 3 different graphic driver revisions for N3450 with same result

[diegopradogesto]

Is this the same as #4016? Could you please try the workaround?

[preacher4gh]

yes, I think so, got this confirmed in another forum and switching off feedback solves this issue

[no-response]

This issue has been automatically closed because there has been no response to our request for more information from the original author. With only the information that is currently in the issue, we don't have enough information to take action. Please reach out if you have or find the answers we need so that we can investigate further.