Not loading, Fitbit Sense

[KyleNERD]

I don’t know why, but after switching to this clock it worked fine on the Fitbit Sense for a few weeks. (Heart rate stalling aside, see other issue log.)

Then out of the blue I got this:

I tried the classic uninstall and reinstall. Changing the clock face from the app. But that didn’t fix it. I changed the clock face from the watch itself and it has sprung back to life.

Hope that helps.

[aidanblack]

I witnessed this the other day when a friend tried to install the watch face. It never happened in testing so I need to see if I can replicate this behavior. One question- is your watch connected to an iPhone or Android device?

[aidanblack]

f588c2b commit will try to address this. Waiting for approval in the Fitbit Gallery.

After the update is approved, please close this issue if the bug is fixed.

[KyleNERD]

I have the Fitbit Sense connected to an iPad Mini 4 (iOS) rather than an iPhone.

[aidanblack]

The update has been approved. Select the watch face in the Fitbit app to download the update. I will leave these two issues open for now - let me know if the issue appears to be fixed. Thanks for the feedback!

[KyleNERD]

Installed. I will test it for a few days and report back. Thanks so much for looking into this.