Zendesk Support User stream seems to be missing records randomly when pulling all users

[danieldiamond]

Environment

• Airbyte version: 0.35.64-alpha
• OS Version / Instance: AWS EC2
• Deployment: Docker
• Source Connector and version: Zendesk Support (0.1.12)
• Destination Connector and version: Snowflake (0.4.24)
• Severity: Critical
• Step where error happened: Sync

Current Behavior

Syncing users from all time and comparing the number of users with the number of users coming from Segment Zendesk Support connector. Noticing missing records for certain months.
Upon further investigation, I see individual users exist the Segment Zendesk data, and also in the Zendesk UI, and also when I query the API directly for this specific user. But this user does not appear in the Airbyte Zendesk Support user stream

NOTE: This is for the zendesk support version 0.1.12. I cannot use the latest versions as it limits the number of users to 100k (#11895) and also does not recognise the start date (#12059)

Expected Behavior

I should not expect any missing records

Logs

If applicable, please upload the logs from the failing operation.
For sync jobs, you can download the full logs from the UI by going to the sync attempt page and
clicking the download logs button at the top right of the logs display window.

LOG

logs-16272.txt

Steps to Reproduce

1. configure zendesk support connector with user stream
2. Sync

Are you willing to submit a PR?

No