skill-Support-Ticket.json

{
  "name": "Support Ticket",
  "intents": [
    {
      "intent": "cancelTicket",
      "examples": [
        {
          "text": "I need to cancel my ticket."
        },
        {
          "text": "Delete"
        },
        {
          "text": "Cancel support ticket."
        },
        {
          "text": "Please cancel the ticket."
        },
        {
          "text": "Delete my ticket."
        },
        {
          "text": "I no longer need help."
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Greetings",
      "examples": [
        {
          "text": "What's up?"
        },
        {
          "text": "You there"
        },
        {
          "text": "Hello Agent"
        },
        {
          "text": "Have you been well?"
        },
        {
          "text": "Greetings"
        },
        {
          "text": "Good to see you"
        },
        {
          "text": "Good morning"
        },
        {
          "text": "Good evening"
        },
        {
          "text": "Good day"
        },
        {
          "text": "Hey twin"
        },
        {
          "text": "Hey you"
        },
        {
          "text": "Hi advisor"
        },
        {
          "text": "Hi there"
        },
        {
          "text": "How are things going?"
        },
        {
          "text": "How are you today?"
        },
        {
          "text": "How have you been?"
        },
        {
          "text": "How is it going?"
        },
        {
          "text": "How r u?"
        },
        {
          "text": "Looking good eve"
        },
        {
          "text": "Ok take me back"
        },
        {
          "text": "What's new?"
        },
        {
          "text": "Who is this?"
        },
        {
          "text": "Hey there"
        },
        {
          "text": "Hey there all"
        },
        {
          "text": "Hey how are you doing"
        },
        {
          "text": "Hello"
        },
        {
          "text": "Hello I am looking for some help here"
        }
      ],
      "description": "Greet the bot."
    },
    {
      "intent": "General_About_You",
      "examples": [
        {
          "text": "Describe your self"
        },
        {
          "text": "Do you have a name?"
        },
        {
          "text": "Do you know who you are?"
        },
        {
          "text": "How can I configure you?"
        },
        {
          "text": "How do you function?"
        },
        {
          "text": "How old are you?"
        },
        {
          "text": "I want to set up the chat bot for my shop"
        },
        {
          "text": "Introduce your self"
        },
        {
          "text": "Let us talk about you"
        },
        {
          "text": "Tell me about your life"
        },
        {
          "text": "Can I use another language?"
        },
        {
          "text": "Tell me something about yourself"
        },
        {
          "text": "What languages do you speak?"
        },
        {
          "text": "What should I know about you?"
        },
        {
          "text": "What's your name?"
        },
        {
          "text": "Where are you from?"
        },
        {
          "text": "Where were you born?"
        },
        {
          "text": "Who are you?"
        },
        {
          "text": "Why are you here?"
        },
        {
          "text": "About you"
        }
      ],
      "description": "Request generic personal attributes."
    },
    {
      "intent": "createTicket",
      "examples": [
        {
          "text": "I need to report an issue."
        },
        {
          "text": "I want to create a ticket."
        },
        {
          "text": "I have a problem."
        },
        {
          "text": "Problem"
        },
        {
          "text": "I found a bug."
        },
        {
          "text": "I need help."
        },
        {
          "text": "I'm stuck"
        },
        {
          "text": "Something is wrong."
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Negative_Feedback",
      "examples": [
        {
          "text": "It is annoying"
        },
        {
          "text": "Quit annoying me"
        },
        {
          "text": "Robots are boring"
        },
        {
          "text": "Robots are stupid"
        },
        {
          "text": "Stupid"
        },
        {
          "text": "Why are you so annoying?"
        },
        {
          "text": "Why are you stupid?"
        },
        {
          "text": "You are having delusions"
        },
        {
          "text": "You are very frustrating"
        },
        {
          "text": "You are on my nerves"
        },
        {
          "text": "You're too stupid"
        },
        {
          "text": "You're really irritating"
        },
        {
          "text": "You're really frustrating"
        },
        {
          "text": "You do not seem smart"
        },
        {
          "text": "Do not like you?"
        },
        {
          "text": "Everyone hates you"
        },
        {
          "text": "Hate you"
        },
        {
          "text": "I do not like you"
        },
        {
          "text": "I hate this!"
        },
        {
          "text": "I hate you"
        }
      ],
      "description": "Express unfavorable feedback."
    },
    {
      "intent": "General_Connect_to_Agent",
      "examples": [
        {
          "text": "Please assist me to get to an agent"
        },
        {
          "text": "A real agent, please."
        },
        {
          "text": "Agent help"
        },
        {
          "text": "Call agent"
        },
        {
          "text": "Can I connect to an agent?"
        },
        {
          "text": "Can I speak to a human please?"
        },
        {
          "text": "Can I speak to a live person?"
        },
        {
          "text": "Can I speak to an advisor?"
        },
        {
          "text": "Can I speak with somebody?"
        },
        {
          "text": "Can I talk to someone?"
        },
        {
          "text": "Can you assist me to connect to an agent?"
        },
        {
          "text": "Can you connect me with a real person?"
        },
        {
          "text": "Connect me to a live operator please."
        },
        {
          "text": "Contact person"
        },
        {
          "text": "Could you please transfer me to your master?"
        },
        {
          "text": "Customer service representative please."
        },
        {
          "text": "Do not want a robot?"
        },
        {
          "text": "Hi can you transfer me"
        },
        {
          "text": "How can I skip the recorded menu and go straight to a live person?"
        },
        {
          "text": "I don't want to talk to a bot."
        },
        {
          "text": "I don't want to talk to you"
        },
        {
          "text": "I need to speak to a representative. How would I go about doing so?"
        },
        {
          "text": "I want a manager"
        },
        {
          "text": "I want agent"
        },
        {
          "text": "I want an agent to help me"
        },
        {
          "text": "I want to talk to a person"
        },
        {
          "text": "I would like to speak to a human"
        },
        {
          "text": "I would like to speak to someone"
        },
        {
          "text": "Is there anyone there I can actually talk to for real?"
        },
        {
          "text": "Need help from human"
        },
        {
          "text": "Operator please"
        },
        {
          "text": "Please connect me to a live agent"
        },
        {
          "text": "Please let me talk to a human being."
        },
        {
          "text": "Pls connect"
        },
        {
          "text": "Put me through to someone"
        },
        {
          "text": "Send me to an agent"
        },
        {
          "text": "Where is the closest agent?"
        },
        {
          "text": "Yes, take me to a real person"
        }
      ],
      "description": "Request a human agent."
    },
    {
      "intent": "General_Agent_Capabilities",
      "examples": [
        {
          "text": "Hi, what do you do?"
        },
        {
          "text": "Help now"
        },
        {
          "text": "Do you have a list of things I can talk to you about?"
        },
        {
          "text": "Can you tell me what services you are able to help me with?"
        },
        {
          "text": "Can you please give me a list of the types of things you can help me with?"
        },
        {
          "text": "What are you capable of?"
        },
        {
          "text": "What are you good at?"
        },
        {
          "text": "Where can I find the frequently asked questions?"
        },
        {
          "text": "What kinds of things can you do?"
        },
        {
          "text": "What is this 4?"
        },
        {
          "text": "What features are in here?"
        },
        {
          "text": "What else can you help me with?"
        },
        {
          "text": "What do you handle?"
        },
        {
          "text": "What do you do?"
        },
        {
          "text": "What can I ask you to do?"
        },
        {
          "text": "What are your skills?"
        },
        {
          "text": "What are you used for?"
        },
        {
          "text": "What are my options?"
        },
        {
          "text": "What are you able to deal with?"
        },
        {
          "text": "What are you able to understand?"
        },
        {
          "text": "What are my options that you can help with?"
        },
        {
          "text": "Tell me something"
        },
        {
          "text": "Tell me about what kind of things you do?"
        },
        {
          "text": "Is there anything you can help me with?"
        },
        {
          "text": "I'd like to know what type of questions you can answer for me."
        },
        {
          "text": "I do not know what to ask"
        },
        {
          "text": "How do I use you?"
        },
        {
          "text": "How can you solve my problems?"
        },
        {
          "text": "How can you help me?"
        },
        {
          "text": "How can I use you?"
        }
      ],
      "description": "Request capabilities of the bot."
    },
    {
      "intent": "General_Security_Assurance",
      "examples": [
        {
          "text": "Is this conversation secure?"
        },
        {
          "text": "Is this a trusted chat site?"
        },
        {
          "text": "Is there a reason to distrust this chat?"
        },
        {
          "text": "Is my payment information secure?"
        },
        {
          "text": "Is my card info secure?"
        },
        {
          "text": "In what way can I tell if my plastic is safe?"
        },
        {
          "text": "I'd like proof of a secure chat"
        },
        {
          "text": "How safe is my data?"
        },
        {
          "text": "How is my credit card info secured?"
        },
        {
          "text": "How do I know this chat is not a scam?"
        },
        {
          "text": "How do I know if my card info is kept safe?"
        },
        {
          "text": "Do you have protection against hacks?"
        },
        {
          "text": "Customer info secured?"
        },
        {
          "text": "Conversation secure?"
        },
        {
          "text": "Can I be sure that my stored card details are held securely?"
        },
        {
          "text": "Are you safe?"
        },
        {
          "text": "Are you safe on hackers?"
        },
        {
          "text": "What guards do you have in place to protect your customer's data?"
        },
        {
          "text": "Secure conversation?"
        },
        {
          "text": "Protection hacks?"
        },
        {
          "text": "Precautions hackers?"
        },
        {
          "text": "Is this an official chat?"
        },
        {
          "text": "Will my conversation remain secured?"
        },
        {
          "text": "Why would I trust this chat?"
        },
        {
          "text": "What safety measures are used to ensure that chat is secure?"
        },
        {
          "text": "What makes this chat trustworthy?"
        }
      ],
      "description": "Express concerns about the security of the bot."
    },
    {
      "intent": "modifyTicket",
      "examples": [
        {
          "text": "Add information to a ticket."
        },
        {
          "text": "Adjust my support ticket."
        },
        {
          "text": "Change my ticket"
        },
        {
          "text": "I need to make changes."
        },
        {
          "text": "I need to modify a ticket."
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Ending",
      "examples": [
        {
          "text": "Bye bye"
        },
        {
          "text": "Have a nice day?"
        },
        {
          "text": "Hey bot go away"
        },
        {
          "text": "I am leaving"
        },
        {
          "text": "I am out of here"
        },
        {
          "text": "I d like to stop doing this"
        },
        {
          "text": "I have got to go"
        },
        {
          "text": "I want to quit"
        },
        {
          "text": "I'm done"
        },
        {
          "text": "Im done"
        },
        {
          "text": "Im good thank you"
        },
        {
          "text": "I'm leaving now"
        },
        {
          "text": "It was nice chatting with you"
        },
        {
          "text": "Ok goodbye"
        },
        {
          "text": "See you later"
        },
        {
          "text": "See you"
        },
        {
          "text": "Shut up"
        },
        {
          "text": "Stop doing this"
        },
        {
          "text": "Stop talking to me"
        },
        {
          "text": "Thank you for your time"
        },
        {
          "text": "Thanks, bye!"
        },
        {
          "text": "Thanks very much, bye!"
        },
        {
          "text": "That is all"
        },
        {
          "text": "That's everything"
        },
        {
          "text": "Time to go"
        },
        {
          "text": "Good. bye."
        },
        {
          "text": "Going now"
        },
        {
          "text": "Go off"
        },
        {
          "text": "Go away"
        },
        {
          "text": "Get lost"
        },
        {
          "text": "Finished now, good bye"
        },
        {
          "text": "Ending this session"
        },
        {
          "text": "End trial"
        },
        {
          "text": "Cya later"
        },
        {
          "text": "Catch you later"
        },
        {
          "text": "Bye now"
        },
        {
          "text": "Goodbye"
        }
      ],
      "description": "End the conversation."
    },
    {
      "intent": "General_Positive_Feedback",
      "examples": [
        {
          "text": "You the man"
        },
        {
          "text": "You're a genius!"
        },
        {
          "text": "You've been so helpful :)"
        },
        {
          "text": "Brilliant!"
        },
        {
          "text": "Can't believe you are that good"
        },
        {
          "text": "How cool is this?"
        },
        {
          "text": "I like what you did there! :)"
        },
        {
          "text": "I'm looking forward to working with you again! :)"
        },
        {
          "text": "Love your work"
        },
        {
          "text": "Ok thank you"
        },
        {
          "text": "Thank you"
        },
        {
          "text": "This is good"
        },
        {
          "text": "This is great"
        },
        {
          "text": "This is so cool"
        },
        {
          "text": "You are awesome"
        },
        {
          "text": "You are great"
        },
        {
          "text": "You are the best"
        },
        {
          "text": "You are wonderful"
        },
        {
          "text": "You gave me exactly what I need!"
        }
      ],
      "description": "Express positive sentiment or gratitude."
    },
    {
      "intent": "General_Jokes",
      "examples": [
        {
          "text": "Do you have humor?"
        },
        {
          "text": "What do you do for fun?"
        },
        {
          "text": "Tell me something funny"
        },
        {
          "text": "Tell me a joke"
        },
        {
          "text": "Surprise me with something hilarious"
        },
        {
          "text": "One more joke"
        },
        {
          "text": "I'm bored"
        },
        {
          "text": "I want a joke"
        },
        {
          "text": "I am getting bored"
        },
        {
          "text": "Do you like humor?"
        },
        {
          "text": "Do you like fun?"
        },
        {
          "text": "What is your favorite joke?"
        },
        {
          "text": "Do you have a joke?"
        },
        {
          "text": "Can you tell me a joke?"
        },
        {
          "text": "Can you tell a joke?"
        },
        {
          "text": "Are there jokes?"
        },
        {
          "text": "Another joke"
        }
      ],
      "description": "Request a joke."
    },
    {
      "intent": "General_Human_or_Bot",
      "examples": [
        {
          "text": "Tell me, are you a human or no?"
        },
        {
          "text": "Is this a computer?"
        },
        {
          "text": "How can you prove you are a human?"
        },
        {
          "text": "Are you real?"
        },
        {
          "text": "Are you human?"
        },
        {
          "text": "Are you even real?"
        },
        {
          "text": "Are you a robot?"
        },
        {
          "text": "Are you a human or a bot?"
        },
        {
          "text": "Am I talking to a person or am I talking to an AI?"
        },
        {
          "text": "Am I talking to a Bot?"
        },
        {
          "text": "Am I talking to Watson?"
        },
        {
          "text": "Am I chatting with a human?"
        }
      ],
      "description": "Ask if speaking to a human or a bot."
    }
  ],
  "entities": [
    {
      "entity": "sys-date",
      "values": []
    },
    {
      "entity": "problem_type",
      "values": [
        {
          "type": "synonyms",
          "value": "bug",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "feature request",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "how do i",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "outage",
          "synonyms": []
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "sys-number",
      "values": []
    },
    {
      "entity": "priority_level",
      "values": [
        {
          "type": "synonyms",
          "value": "high",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "urgent",
          "synonyms": [
            "sev1"
          ]
        },
        {
          "type": "synonyms",
          "value": "medium",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "low",
          "synonyms": [
            "normal"
          ]
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "sys-time",
      "values": []
    },
    {
      "entity": "sys-person",
      "values": []
    },
    {
      "entity": "platform",
      "values": [
        {
          "type": "synonyms",
          "value": "Linux",
          "synonyms": [
            "Debian",
            "Ubuntu"
          ]
        },
        {
          "type": "synonyms",
          "value": "MacOS",
          "synonyms": [
            "OSX",
            "MacBook",
            "MacBook Pro"
          ]
        },
        {
          "type": "synonyms",
          "value": "Windows",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "iOS",
          "synonyms": [
            "iPhone"
          ]
        },
        {
          "type": "synonyms",
          "value": "Android",
          "synonyms": [
            "Google"
          ]
        }
      ],
      "fuzzy_match": true
    }
  ],
  "language": "en",
  "metadata": {
    "api_version": {
      "major_version": "v1",
      "minor_version": "2018-09-20"
    }
  },
  "description": "",
  "dialog_nodes": [
    {
      "type": "event_handler",
      "output": {
        "text": "What kind of ticket would you like to create?"
      },
      "parent": "slot_2_1549473955385",
      "event_name": "focus",
      "dialog_node": "handler_4_1549473955385",
      "previous_sibling": "handler_3_1549473955385"
    },
    {
      "type": "event_handler",
      "parent": "slot_2_1549473955385",
      "context": {
        "problem_type": "@problem_type"
      },
      "conditions": "@problem_type",
      "event_name": "input",
      "dialog_node": "handler_3_1549473955385"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "I can help with that, but I will need some more information."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1549403700592",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_1_1549473955376",
      "previous_sibling": "slot_2_1549473955385"
    },
    {
      "type": "slot",
      "parent": "node_1_1549403700592",
      "variable": "$priority_level",
      "dialog_node": "slot_4_1549566686284",
      "previous_sibling": "handler_1_1549473955376"
    },
    {
      "type": "slot",
      "parent": "node_1_1549403700592",
      "variable": "$platform",
      "dialog_node": "slot_7_1549566698856",
      "previous_sibling": "slot_4_1549566686284"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "node_1_1549403700592",
      "metadata": {},
      "variable": "$problem_type",
      "dialog_node": "slot_2_1549473955385"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_7_1549566698856",
      "event_name": "focus",
      "dialog_node": "handler_9_1549566698856",
      "previous_sibling": "handler_8_1549566698856"
    },
    {
      "type": "event_handler",
      "parent": "slot_7_1549566698856",
      "context": {
        "platform": "@platform"
      },
      "conditions": "@platform",
      "event_name": "input",
      "dialog_node": "handler_8_1549566698856"
    },
    {
      "type": "event_handler",
      "output": {
        "text": "What priority level is this ticket?"
      },
      "parent": "slot_4_1549566686284",
      "event_name": "focus",
      "dialog_node": "handler_6_1549566686284",
      "previous_sibling": "handler_5_1549566686284"
    },
    {
      "type": "event_handler",
      "parent": "slot_4_1549566686284",
      "context": {
        "priority_level": "@priority_level"
      },
      "conditions": "@priority_level",
      "event_name": "input",
      "dialog_node": "handler_5_1549566686284"
    },
    {
      "type": "frame",
      "title": "Create Ticket",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "Ok, that's all I need for now."
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "metadata": {
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