| status | implementation | status_last_reviewed |
|---|---|---|
accepted |
done |
2024-03-06 |
According to a colleague people get confused by 'Start now' on some Simple Smart Answers' start pages when it's not related to the thing they're doing, eg paying or contacting a department/agency.
For example, there are roughly 30 contacts per day for 1st line about the contact dvla / dvsa Simple Smart Answers. See feedex entries for /contact-dvsa and /contact-the-dvla.
Allow customising the text value on the call to action button in the publisher application. Currently its value is hard-coded to 'Start now'.
Introducing this change would affect at least three repos:
1) govuk_content_models
Simple Smart Answers would need an additional attribute to store the text value of the action button. Content designers suggest a free-text field limited to ~15 characters.
All existing Simple Smart Answers would need a data migration to set this value to 'Start now'.
2) publisher
Publisher would need to show the new attribute in the UI. I've mocked up what it could look like (Action button):
3) frontend
Frontend would need to show the variable attribute value on the call to action button.
Since the change would touch applications looked after by different teams, I would like to make sure it does not clash with the vision of the future of those applications.
I would also like to receive comments about whether this is the right solution to the problem and I am not violating any user experience guidelines.