Update Contact Attributes

[darwinanirudh]

Hello Team .,

I am using amazon-connect-1.3.js. Currently we are able to read contact attributes but I would like to know if it is possible to write/update contact attributes. It would be handy for transfer and conferences as sharing contact attributes is key.

regards
Darwin

[intptr-t]

It looks like the only way is to use the UpdateContactAttributes API as per the following comment
#187 (comment)

[darwinanirudh]

Hii ,

Thanks for replying. Yes I am aware of that API . But i was interested if there any function of amazon-connect-1.3.js , which I can use ?

regards
Darwin

[martin-greenberg]

We have taken this as a feature request in #187, but right now the only way to do this is via the API mentioned. I'm going to close this as a duplicate of that issue, but please feel free to +1 issue 187 to help us understand the level of interest for the feature request.

[darwinanirudh]

Thank You. One more small doubt to go with , This is for a transfer scenario , agent 1 receives a call from customer and then updates some contact attributes. Now the call is transferred to agent 2 , but I am not able to see updated contact attributes for agent 2 instead I am seeing the contact attributes with default values or value set at the beginning of the contact flow.