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Support Request : Put system details and Brave version in the subject line of the support email #4542

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alexwykoff opened this issue Oct 5, 2016 · 0 comments

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@alexwykoff
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Did you search for similar issues before submitting this one?
Yes

Describe the issue you encountered:
When triaging support issues in ZenDesk, we constantly ask for system specs and Brave version before we continue with an issue. This delays action and creates unnecessary work when sorting issues.

Expected behavior:
Adding the operating system and brave version to the subject line will help us send issues to support agents with the hardware necessary to investigate issues properly.

  • Platform (Win7, 8, 10? macOS? Linux distro?):
    All
  • Brave Version:
    0.12.4
  • Steps to reproduce:
    1. When a user opens the Help -> Submit feedback, the operating system and brave version should be in the subject line of the email.
  • Screenshot if needed:
  • Any related issues:
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