diff --git a/_docs/_partners/message_orchestration/additional_channels/instant_chat/zendesk_chat.md b/_docs/_partners/message_orchestration/additional_channels/instant_chat/zendesk_chat.md
index 6c48c9c057f..0939f5effd4 100644
--- a/_docs/_partners/message_orchestration/additional_channels/instant_chat/zendesk_chat.md
+++ b/_docs/_partners/message_orchestration/additional_channels/instant_chat/zendesk_chat.md
@@ -100,7 +100,7 @@ Under **Actions**, select **Notify by Webhook** and choose the endpoint you crea
     "campaign_id": "{{YOUR_CAMPAIGN_ID}}",
     "recipients": [
         {
-            "external_user_id": "{{ticket.requester.custom_fields.braze_id}}",
+            "external_user_id": "{{ticket.requester.custom_fields.braze_external_id}}",
 			"trigger_properties": {
     "msg_body": "{{ticket.latest_public_comment_html}}"
 		},
@@ -277,4 +277,4 @@ Sample Body:
 [11]: {% image_buster /assets/img/zendesk/instant_chat/chat11.png %}
 [12]: {% image_buster /assets/img/zendesk/instant_chat/chat12.png %}
 [13]: {% image_buster /assets/img/zendesk/instant_chat/chat13.png %}
-[14]: {% image_buster /assets/img/zendesk/instant_chat/chat14.png %}
\ No newline at end of file
+[14]: {% image_buster /assets/img/zendesk/instant_chat/chat14.png %}