From 22057801143150c4c1a69fce90d2104f60993a8c Mon Sep 17 00:00:00 2001 From: Miyeh Park Date: Tue, 20 Aug 2024 10:25:47 -0400 Subject: [PATCH] Update zendesk_chat.md --- .../additional_channels/instant_chat/zendesk_chat.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/_docs/_partners/message_orchestration/additional_channels/instant_chat/zendesk_chat.md b/_docs/_partners/message_orchestration/additional_channels/instant_chat/zendesk_chat.md index 6c48c9c057f..0939f5effd4 100644 --- a/_docs/_partners/message_orchestration/additional_channels/instant_chat/zendesk_chat.md +++ b/_docs/_partners/message_orchestration/additional_channels/instant_chat/zendesk_chat.md @@ -100,7 +100,7 @@ Under **Actions**, select **Notify by Webhook** and choose the endpoint you crea "campaign_id": "{{YOUR_CAMPAIGN_ID}}", "recipients": [ { - "external_user_id": "{{ticket.requester.custom_fields.braze_id}}", + "external_user_id": "{{ticket.requester.custom_fields.braze_external_id}}", "trigger_properties": { "msg_body": "{{ticket.latest_public_comment_html}}" }, @@ -277,4 +277,4 @@ Sample Body: [11]: {% image_buster /assets/img/zendesk/instant_chat/chat11.png %} [12]: {% image_buster /assets/img/zendesk/instant_chat/chat12.png %} [13]: {% image_buster /assets/img/zendesk/instant_chat/chat13.png %} -[14]: {% image_buster /assets/img/zendesk/instant_chat/chat14.png %} \ No newline at end of file +[14]: {% image_buster /assets/img/zendesk/instant_chat/chat14.png %}