webrtc webphone silent suddenly

[luqman27180]

Hi @chornyitaras,
webrtc webphone silent suddenly no voice. peerconnection.close into browser consloe log, we restart asterisk, restart vicidial service nothing work, no error into asterisk CLI call connected but no voice, its only work when server restart. any idea its really top urgent,

thanks.

[chornyitaras]

Is this happening during the call?

[luqman27180]

yes, during the call, and working after reboot server.
if just logout and login agent just getting ringing sound, no voice.

[chornyitaras]

It seems like network issue.
Can you please enable RTP debug and check where RTP frames are sent after this issue appears.

[luqman27180]

hi @chornyitaras

here is log,

[Feb 11 12:58:35] Sent RTP packet to 163.172.67.251:21688 (type 00, seq 033620, ts 14061280, len 000160)
[Feb 11 12:58:35] Sent RTP packet to 177.221.43.221:34884 (via ICE) (type 00, seq 015361, ts 74918240, len 000170)
[Feb 11 12:58:35] Got RTP packet from 187.115.153.139:53257 (type 00, seq 009172, ts 2658637593, len 000160)
[Feb 11 12:58:35] Sent RTP packet to 177.221.43.221:33907 (via ICE) (type 00, seq 002345, ts 17204480, len 000170)
[Feb 11 12:58:35] Sent RTP packet to 177.221.43.221:57648 (via ICE) (type 00, seq 040095, ts 77184712, len 000170)
[Feb 11 12:58:35] Sent RTP packet to 163.172.67.251:23464 (type 00, seq 053022, ts 4502744, len 000160)
[Feb 11 12:58:35] Sent RTP packet to 163.172.67.251:31356 (type 00, seq 045634, ts 3931840, len 000160)
[Feb 11 12:58:35] Sent RTP packet to 177.221.43.221:42794 (via ICE) (type 00, seq 058955, ts 40387520, len 000170)
[Feb 11 12:58:35] Got RTP packet from 177.221.43.221:49641 (type 00, seq 056920, ts 3220749835, len 000160)
[Feb 11 12:58:35] Got RTP packet from 187.115.153.139:42160 (type 00, seq 055779, ts 996501534, len 000160)
[Feb 11 12:58:35] Got RTP packet from 163.172.67.251:23102 (type 00, seq 063995, ts 1281585940, len 000160)
[Feb 11 12:58:35] Got RTP packet from 177.221.43.221:34884 (type 00, seq 017119, ts 2911003100, len 000160)
[Feb 11 12:58:35] Sent RTP packet to 177.221.43.221:40903 (via ICE) (type 00, seq 007457, ts 90429760, len 000170)
[Feb 11 12:58:35] Sent RTP packet to 177.221.43.221:55991 (via ICE) (type 00, seq 036954, ts 89588160, len 000170)
[Feb 11 12:58:35] Sent RTP packet to 177.221.43.221:46123 (via ICE) (type 00, seq 051763, ts 6941920, len 000170)
[Feb 11 12:58:35] Sent RTP packet to 187.115.153.139:53257 (via ICE) (type 00, seq 015188, ts 7927520, len 000170)
[Feb 11 12:58:35] Sent RTP packet to 177.221.43.221:34437 (via ICE) (type 00, seq 064871, ts 90003944, len 000170)
[Feb 11 12:58:35] Sent RTP packet to 177.221.43.221:49641 (via ICE) (type 00, seq 055106, ts 17953120, len 000170)
[Feb 11 12:58:35] Got RTP packet from 187.115.153.139:34572 (type 00, seq 013750, ts 2247828739, len 000160)
[Feb 11 12:58:35] Got RTP packet from 177.221.43.221:43706 (type 00, seq 056775, ts 623284302, len 000160)
[Feb 11 12:58:35] Got RTP packet from 163.172.67.251:19408 (type 00, seq 030311, ts 391073964, len 000160)
[Feb 11 12:58:35] Sent RTP packet to 187.115.153.139:42160 (via ICE) (type 00, seq 038924, ts 35231760, len 000170)
[Feb 11 12:58:35] Sent RTP packet to 187.115.153.139:37214 (via ICE) (type 00, seq 007728, ts 29079040, len 000170)
[Feb 11 12:58:35] Sent RTP packet to 163.172.67.251:23102 (type 00, seq 003711, ts 10863840, len 000160)
[Feb 11 12:58:35] Sent RTP packet to 187.115.153.139:36010 (via ICE) (type 00, seq 037968, ts 13422240, len 000170)
[Feb 11 12:58:35] Sent RTP packet to 163.172.67.251:24230 (type 18, seq 030418, ts 4351224, len 000020)
[Feb 11 12:58:35] Got RTP packet from 177.221.43.221:35529 (type 00, seq 061807, ts 3894528122, len 000160)
[Feb 11 12:58:35] Got RTP packet from 187.115.153.139:37214 (type 00, seq 014939, ts 3681127546, len 000160)
[Feb 11 12:58:35] Got RTP packet from 177.221.43.221:58335 (type 00, seq 001861, ts 4046519497, len 000160)
[Feb 11 12:58:35] Got RTP packet from 177.221.43.221:33907 (type 00, seq 043624, ts 858076134, len 000160)