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This documentation is a record of the research, findings, and principles that determine cloud.gov's strategic direction and its continuing decision-making process.

For more information on the how we manage and structure the cloud.gov project, see the cg-product README.md.

Background & Approach

The Customer theme aims to make infrastructure and deployment self-service and easy to use, and ensure people can find answers when they need them.

Customer theme encompasses all the user- and tenant-facing features of cloud.gov. That includes UX for web UI, billing workflow, as well as overall design, branding, IA, and integration in our customer-facing presence.

Customer focuses on designing the customer experience of cloud.gov from a prospective customer's inquiry about the product through a new customer's onboarding and early use. This includes ongoing user research to understand customer needs and to improve customer interactions, content strategy (including content development and information architecture for our website) to educate customers about our offerings, and other work related to evangelism and training.

What’s the purpose of this documentation?

Key documents

• Users and needs
• Design principles
• Key features
• Dashboard analytics

Design and Research

• cg-design repository containing all historical and current design artifacts
• *Google Drive design folder
• Pattern library
• Content research
• Content guide
• *Google Drive research folder containing all historical and current research artifacts
• *Cohort generation List of potential people we can talk to for user testing

Places to learn about our customers

• *Cloud-Gov-Inquiries Google Group (invitation required)
• #cg-business
• #cg-support
• #cloud-gov-nav-news

*requires GSA login