From 265e101e1d4262346d6b7a0f15ba24600a269894 Mon Sep 17 00:00:00 2001 From: Nic <123965403+ngayerie@users.noreply.github.com> Date: Wed, 29 Nov 2023 13:06:19 +0100 Subject: [PATCH] [Cloudflare for SaaS] Update troubleshooting.md (#11973) * [Cloudflare for SaaS] Update troubleshooting.md * Apply suggestions from code review --------- Co-authored-by: jason-cf <132416570+jason-cf@users.noreply.github.com> --- .../cloudflare-for-saas/reference/troubleshooting.md | 7 +++++++ 1 file changed, 7 insertions(+) diff --git a/content/cloudflare-for-platforms/cloudflare-for-saas/reference/troubleshooting.md b/content/cloudflare-for-platforms/cloudflare-for-saas/reference/troubleshooting.md index d1696a0cb0d5f03..fbd87ea6bccccad 100644 --- a/content/cloudflare-for-platforms/cloudflare-for-saas/reference/troubleshooting.md +++ b/content/cloudflare-for-platforms/cloudflare-for-saas/reference/troubleshooting.md @@ -47,3 +47,10 @@ If you encounter other 1XXX errors, refer to [Troubleshooting Cloudflare 1XXX Er To move a custom hostname back to an Active status, send a [PATCH request](/api/operations/custom-hostname-for-a-zone-edit-custom-hostname) to restart the hostname validation. A Custom Hostname in a Moved status is deleted after 7 days. In some circumstances, custom hostnames can also enter a **Moved** state if your customer changes their DNS records pointing to your SaaS service. For more details, refer to [Remove custom hostnames](/cloudflare-for-platforms/cloudflare-for-saas/domain-support/remove-custom-hostnames/). + +--- + +## Custom hostname fails to verify because the zone is held + +The [zone hold feature](/fundamentals/account-and-billing/account-security/zone-holds/) is a toggle that will prevent their zone from being activated on other Cloudflare account. +When the option `Also prevent subdomains` is enabled, this prevents the verification of custom hostnames for this domain. The custom hostname will remain in the `Blocked` status, with the following error message: `The hostname is associated with a held zone. Please contact the owner of this domain to have the hold removed.` In this case, the owner of the zone needs to [release the hold](/fundamentals/account-and-billing/account-security/zone-holds/#release-zone-holds) before the custom hostname can become activated.