WebViewFactory$MissingWebViewPackageException: Failed to load WebView provider: No WebView installed

[kunalkhedkar]

Fatal Exception: android.util.AndroidRuntimeException: android.webkit.WebViewFactory$MissingWebViewPackageException: Failed to load WebView provider: No WebView installed
at android.webkit.WebViewFactory.getProviderClass(WebViewFactory.java:445)
at android.webkit.WebViewFactory.getProvider(WebViewFactory.java:262)
at android.webkit.WebView.getFactory(WebView.java:2576)
at android.webkit.WebView.ensureProviderCreated(WebView.java:2570)
at android.webkit.WebView.setOverScrollMode(WebView.java:2638)
at android.view.View.(View.java:5360)
at android.view.View.(View.java:5512)
at android.view.ViewGroup.(ViewGroup.java:699)
at android.widget.AbsoluteLayout.(AbsoluteLayout.java:56)
at android.webkit.WebView.(WebView.java:413)
at android.webkit.WebView.(WebView.java:355)
at android.webkit.WebView.(WebView.java:337)
at android.webkit.WebView.(WebView.java:324)
at android.webkit.WebView.(WebView.java:314)
at com.criteo.publisher.CriteoBannerView.(CriteoBannerView.java:127)
at com.criteo.publisher.CriteoBannerView.(CriteoBannerView.java:118)
at com.xxx.CmCriteoPartnerAdapter$1.onResponse(CmCriteoPartnerAdapter.java:69)
at com.criteo.publisher.j$a.a(j.java:81)
at androidx.browser.trusted.TrustedWebActivityServiceConnectionPool$$InternalSyntheticLambda$0$f29f88fc32e33fae3211417ede76c925f1a10ee2b24ccea20bf8a969a28a5f3c$0.run$bridge(TrustedWebActivityServiceConnectionPool.java:32)
at android.os.Handler.handleCallback(Handler.java:938)
at android.os.Handler.dispatchMessage(Handler.java:99)
at android.os.Looper.loop(Looper.java:223)
at android.app.ActivityThread.main(ActivityThread.java:7986)
at java.lang.reflect.Method.invoke(Method.java)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:603)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:947)

   =====================================================================
   Caused by android.webkit.WebViewFactory$MissingWebViewPackageException: Failed to load WebView provider: No WebView installed
   at android.webkit.WebViewFactory.getWebViewContextAndSetProvider(WebViewFactory.java:349)
   at android.webkit.WebViewFactory.getProviderClass(WebViewFactory.java:412)
   at android.webkit.WebViewFactory.getProvider(WebViewFactory.java:262)
   at android.webkit.WebView.getFactory(WebView.java:2576)
   at android.webkit.WebView.ensureProviderCreated(WebView.java:2570)
   at android.webkit.WebView.setOverScrollMode(WebView.java:2638)
   at android.view.View.<init>(View.java:5360)
   at android.view.View.<init>(View.java:5512)
   at android.view.ViewGroup.<init>(ViewGroup.java:699)
   at android.widget.AbsoluteLayout.<init>(AbsoluteLayout.java:56)
   at android.webkit.WebView.<init>(WebView.java:413)
   at android.webkit.WebView.<init>(WebView.java:355)
   at android.webkit.WebView.<init>(WebView.java:337)
   at android.webkit.WebView.<init>(WebView.java:324)
   at android.webkit.WebView.<init>(WebView.java:314)
   at com.criteo.publisher.CriteoBannerView.<init>(CriteoBannerView.java:127)
   at com.criteo.publisher.CriteoBannerView.<init>(CriteoBannerView.java:118)
   at com.xxx.CmCriteoPartnerAdapter$1.onResponse(CmCriteoPartnerAdapter.java:69)
   at com.criteo.publisher.j$a.a(j.java:81)
   at androidx.browser.trusted.TrustedWebActivityServiceConnectionPool$$InternalSyntheticLambda$0$f29f88fc32e33fae3211417ede76c925f1a10ee2b24ccea20bf8a969a28a5f3c$0.run$bridge(TrustedWebActivityServiceConnectionPool.java:32)
   at android.os.Handler.handleCallback(Handler.java:938)
   at android.os.Handler.dispatchMessage(Handler.java:99)
   at android.os.Looper.loop(Looper.java:223)
   at android.app.ActivityThread.main(ActivityThread.java:7986)
   at java.lang.reflect.Method.invoke(Method.java)
   at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:603)
   at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:947)
   
   ============================================================
   
   Background:
   I am using 'com.criteo.publisher:criteo-publisher-sdk:4.6.0' sdk on Android app
   
   Crash stats:
   Last 90 days (2022-06-03) -> 997 crash events affecting 149 users
   
   Device
   35% samsung (LGE, sky device, SKY, 7% motorola, 6% TCL, 3% BLU, 3% Google, 2% TINNO, 1% HMD Global,<1% HTC, <1% 
   OnePlus)

   Android OS:
   60% on Android11 (Android 5,6,8,9,10,11,12)

[TurpIF]

Hi @kunalkhedkar ,

Thank you for reporting such issue. Do you know how to reproduce such error ?
Do you have more information on the crash stats ? Like there is 149 affected users on how many ?

Regards,
Pierre

[kunalkhedkar]

Hi @TurpIF
Thank you for the quick response.

Sorry! I don't have steps to reproduce this crash. Adding crash info from firebase crashlytics.
We have large user base, over 1 million+ users, out of 997 crash events affecting 149 users
Adding some device names (Galaxy A12, Galaxy A01, Galaxy A03s)

If you need any other information, please let me know.
Thanks