From bf77774406a9226cc274f578c1c3c0ef158c7fac Mon Sep 17 00:00:00 2001 From: Natalie Fiann Date: Thu, 22 Aug 2024 15:50:43 +0100 Subject: [PATCH 1/6] created ide session unknown error page following slack message --- .../ide-session-unknown-error.md | 20 +++++++++++++++++++ 1 file changed, 20 insertions(+) create mode 100644 website/docs/faqs/Troubleshooting/ide-session-unknown-error.md diff --git a/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md b/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md new file mode 100644 index 00000000000..263eb322c3a --- /dev/null +++ b/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md @@ -0,0 +1,20 @@ +--- +title: I'm receiving an 'Your IDE session experienced an unknown error and was terminated. Please contact support'. +description: "Add a repository when seeing IDE unknown error" +sidebar_label: 'Receiving unknown error in the IDE' +id: IDE + +--- + +If you're experiencing the below error when you try to open the cloud IDE, it may be due to a few scenarios but it typically indicates a missing repository. + +```shell + +Your IDE session experienced an unknown error and was terminated. Please contact support + +``` + +To resolve this, we recommend adding a repository like a [managed repository](/docs/collaborate/git/managed-repository) or your preferred Git account by navigating to Project > Repository and selecting your repository. + + +If you've tried the steps above and are still experiencing this behavior - reach out to the Support team at support@getdbt.com and we'll be happy to help. From 7e476cf5a6ab1cf0573ffe21bbb2907a9c0446d9 Mon Sep 17 00:00:00 2001 From: nataliefiann <120089939+nataliefiann@users.noreply.github.com> Date: Thu, 22 Aug 2024 21:18:25 +0100 Subject: [PATCH 2/6] Update website/docs/faqs/Troubleshooting/ide-session-unknown-error.md Co-authored-by: Ly Nguyen <107218380+nghi-ly@users.noreply.github.com> --- website/docs/faqs/Troubleshooting/ide-session-unknown-error.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md b/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md index 263eb322c3a..a3458e321de 100644 --- a/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md +++ b/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md @@ -6,7 +6,7 @@ id: IDE --- -If you're experiencing the below error when you try to open the cloud IDE, it may be due to a few scenarios but it typically indicates a missing repository. +If you're seeing the following error when you launch the dbt Cloud IDE, it could be due to a few scenarios but, commonly, it indicates a missing repository: ```shell From 187db01ee84ecffda4f5bebe142a3654946d869a Mon Sep 17 00:00:00 2001 From: nataliefiann <120089939+nataliefiann@users.noreply.github.com> Date: Thu, 22 Aug 2024 21:18:39 +0100 Subject: [PATCH 3/6] Update website/docs/faqs/Troubleshooting/ide-session-unknown-error.md Co-authored-by: Ly Nguyen <107218380+nghi-ly@users.noreply.github.com> --- website/docs/faqs/Troubleshooting/ide-session-unknown-error.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md b/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md index a3458e321de..a993b34670d 100644 --- a/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md +++ b/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md @@ -10,7 +10,7 @@ If you're seeing the following error when you launch the dbt Cloud IDE, it could ```shell -Your IDE session experienced an unknown error and was terminated. Please contact support +Your IDE session experienced an unknown error and was terminated. Please contact support. ``` From ac4568444cfdc94d60e1e792b8e1dc0af9b8038d Mon Sep 17 00:00:00 2001 From: nataliefiann <120089939+nataliefiann@users.noreply.github.com> Date: Thu, 22 Aug 2024 21:19:12 +0100 Subject: [PATCH 4/6] Update website/docs/faqs/Troubleshooting/ide-session-unknown-error.md Co-authored-by: Ly Nguyen <107218380+nghi-ly@users.noreply.github.com> --- website/docs/faqs/Troubleshooting/ide-session-unknown-error.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md b/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md index a993b34670d..d5e9c3b4011 100644 --- a/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md +++ b/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md @@ -14,7 +14,7 @@ Your IDE session experienced an unknown error and was terminated. Please contact ``` -To resolve this, we recommend adding a repository like a [managed repository](/docs/collaborate/git/managed-repository) or your preferred Git account by navigating to Project > Repository and selecting your repository. +You can try to resolve this by adding a repository like a [managed repository](/docs/collaborate/git/managed-repository) or your preferred Git account. To add your Git account, navigate to **Project** > **Repository** and select your repository. If you've tried the steps above and are still experiencing this behavior - reach out to the Support team at support@getdbt.com and we'll be happy to help. From 8a87827b97862ee3edcf198b3bf0703eeab6f5d6 Mon Sep 17 00:00:00 2001 From: nataliefiann <120089939+nataliefiann@users.noreply.github.com> Date: Thu, 22 Aug 2024 21:19:30 +0100 Subject: [PATCH 5/6] Update website/docs/faqs/Troubleshooting/ide-session-unknown-error.md Co-authored-by: Ly Nguyen <107218380+nghi-ly@users.noreply.github.com> --- website/docs/faqs/Troubleshooting/ide-session-unknown-error.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md b/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md index d5e9c3b4011..db06452c4e4 100644 --- a/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md +++ b/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md @@ -17,4 +17,4 @@ Your IDE session experienced an unknown error and was terminated. Please contact You can try to resolve this by adding a repository like a [managed repository](/docs/collaborate/git/managed-repository) or your preferred Git account. To add your Git account, navigate to **Project** > **Repository** and select your repository. -If you've tried the steps above and are still experiencing this behavior - reach out to the Support team at support@getdbt.com and we'll be happy to help. +If you're still running into this error, please contact the Support team at support@getdbt.com for help. From 1144139a9b939fb1f25eda508f352249778b67af Mon Sep 17 00:00:00 2001 From: nataliefiann <120089939+nataliefiann@users.noreply.github.com> Date: Thu, 22 Aug 2024 21:20:05 +0100 Subject: [PATCH 6/6] Update website/docs/faqs/Troubleshooting/ide-session-unknown-error.md Co-authored-by: Ly Nguyen <107218380+nghi-ly@users.noreply.github.com> --- website/docs/faqs/Troubleshooting/ide-session-unknown-error.md | 1 - 1 file changed, 1 deletion(-) diff --git a/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md b/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md index db06452c4e4..4165506993c 100644 --- a/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md +++ b/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md @@ -2,7 +2,6 @@ title: I'm receiving an 'Your IDE session experienced an unknown error and was terminated. Please contact support'. description: "Add a repository when seeing IDE unknown error" sidebar_label: 'Receiving unknown error in the IDE' -id: IDE ---